Office Sharepoint

John Erickson

Litchfield, CT

203-***-**** adbq26@r.postjobfree.com

Site Support Engineer Office 365 Administrator

IT professional with extensive experience and accomplishments involving all aspects of Desktop, Network and IT Systems Support & Administration in global corporate environments.

Extensive knowledge supporting SharePoint and Office 365 environments.

Exceptional Customer Support.

Core Competencies

● Desktop/Systems Deployment ● HW/SW Design & Implementation

● Server & Desktop Configuration ● Active Directory Administration

● End-User Training & Support ● System Monitoring and Upgrading

● Office 365 Administration ● Skype/Teams/GoToMeeting Administration

● Disaster Recovery Planning ● Multi-factor Authentication and Cert Deployment

Platforms: Office 365, Windows Operating System (95-10), Windows Server, SharePoint Server, Project Server, SQL Server

Software Applications/Tools: SharePoint Services, Powershell scripting, VMware, Virtual PC, Visio, Office Communicator, Live Meeting, Skype for Business, Sophos, Mimecast, Websense, SAP, Xerox, Shoretel, Microsoft Teams, Onedrive, Unifi, BGInfo, Logitech Smartdock, OfficeSuite (Word/Excel/PowerPoint/Access/Outlook).

Professional Experience

July 2013 – June 2019 Addivant – Danbury, CT

Site Administrator

Site IT Administrator for Danbury, CT office – One stop solution for all server/computer/printer/deskphone/Iphone/Microsoft Office and Application support.

Global SharePoint Administrator for entire company. Designed, migrated, updated and supported 2013 SharePoint local farm to Office 365 based structure.

Global IT Administrator for the following systems: Microsoft Active Directory, Office 365, Sophos, WEBSense, Shoretel, Unifi WAP.

Go to resource for the Executive Leadership Team (Directors – CEO) on all IT related issues: day to day, off hours and weekends.

Dedicated support and first point of contact for the entire North American sales team.

Hosted, recorded, edited all company sponsored Webinars utilizing GoToMeeting and Skype. Edited content using Camtasia Studio and hosted on Office 365 Video.

Company Microsoft OneDrive expert.

Lead performer in Helpdesk Tickets closed and user satisfaction.

November 1998 – July 2013 Chemtura – Middlebury, CT

Technical Engineer (9/05-7/13)

Migrated several legacy environments including team services, SharePoint portal 1.0 and SharePoint 2003 to one global SharePoint system.

Created SharePoint workflows based off end user requirements.

Migrated document structures into SharePoint while implementing complex security requirements.

Created and configured development SharePoint environment in VMware server & Workstation 7.01.

Provided training and how-to guides on SharePoint, OCS and Live Meeting usage.

Key member of “Infonet” team responsible for migrating/creating company “Intranet” to SharePoint.

Created infrastructure for company-wide usage of instant messaging via Microsoft Office Live Communications Server 2005.

Migrated Live Communications 2003 users to 2005 environment. Migrated 2005 users to OCS 2007.

Created infrastructure to support global usage of SharePoint portal Server 2003-2010, including disaster recovery and file backup/restore.

Implemented SharePoint Index server to address performance issues for internal portal.

Documented SharePoint server farm architecture, server specs, software builds, IP address, etc.

Installation of SharePoint and OCS service packs, hot fixes, and application patches

Provided 2nd and 3rd tier support for SharePoint, OCS and Live Meeting helpdesk issues.

Disaster Recovery lead for SharePoint and Company Intranet.

Desktop Architect (3/02-9/05)

Virtual Servers – Analyzed physical server replacement using virtual machines at both the server and desktop levels; includes ESX server, GSX server and workstation. Evaluated and used Microsoft’s VM software.

Portal and Team Services – Evaluated, deployed and supported Microsoft’s team service and portal sites within Chemtura.

2003 Server – Configured, built, and supported Win2K3 and its different configurations and capabilities.

Novell to Windows 2000 Server Migration – Project leader for migration from a Novell 5 network to a Win2K server environment.

●Altiris – Server and Desktop cloning tool. Created server and desktop imaging application in use by the Emerging technology and LAN/WAN groups for server deployment and disaster recovery. Recommended best practices used for SharePoint implementation.

Network Administrator (11/98-3/02)

Antivirus – Global antivirus administrator. Top level support for Antivirus issues. Evaluate, support and global deployment of antivirus software.

Workstation Management – Developed and utilized Novell ZENworks environment to create and Push applications to workstations without physical interaction. Responsible for ZEN application configuration and rollout throughout the US.

Project Management – Managed global deployment of SAP GUI and McAfee/Intel Antivirus suites, corporate deployment of Internet Explorer (using IEAK), Windows and Office service packs.

LAN Administrator for IR department servers, Secondary Administrator for all corporate servers and business units. (Crompton legacy).

SAP – Evaluated, patched, created, rolled out and supported global SAP GUI. Configured Kerberos authentication to allow for Performance Point Server to integrate with SharePoint, Excel Services and SQL Reporting Services.

Created SharePoint server farms for DEV, QA, and UAT environments. SharePoint farms were created in an enterprise VM Ware environment.

Documented all installations, configurations, and changes made to SharePoint farms.

Provided 2nd and 3rd tier SharePoint administration.

Provided SharePoint training to IT members as well as business users

Education / Certifications

Central Connecticut State University

Bachelor of Science, Computer Science

Associate of Science, Electrical Engineering

Network + Certification

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