Managing Director

JACK CHIU

** *. ******** ******

Alhambra, CA *1801

Cell 626-***-****, Email: *******@*******.***

MANAGEMENT PROFESSIONAL

Business Development/Operation/Engineering/ Project Management/Quality Assurance

A dynamic Business Development and Operation Leader who will leverage a comprehensive track record in international manufacturing and supply chain implementations, driving consistent bottom line performance and launching creative engineering/operations/sourcing enhancements to support aggressive company’s top line growth.

Business Development · Establishing E-Commerce

Project Management · Sale & Operation Meeting

Quality Process Continuous Improvement · Forecasting and Demand

New Product Development · Team Building/Team Leadership

Strategic Partner Management · Corporate Social Responsibility (CSR)

Sourcing • Problem Solving Technique

PROFESSIONAL EXPERIENCE

Drinco Inc

Managing Director/Owner 2018-Present

A US company focus in Drinkware Product Development, Sales Channel Management and Digital Marketing.

Setup the company from ground up to be positioned in Amazon Rank top 100 Water Bottle and Tumbler with monthly sales revenue over $100,000. (sell in price)

Strategic business plan of Direct to Customer (DTC).

Analyzing P/L and create annual budget to support the growth of the company.

Organizing national and local trade to promote brand and connect with buyers and distributors.

Expanded ecommerce channels to eBay, GNC, Zulily, Etsy, Wayfair and others. Hands on setting up each channel.

Built the team of sales, product development and operation with total 7 staff. Also, managing outside contract service including SEO and Ad agency.

Utilizing software for Amazon data mining and competitor study that share and tough team to create strategy action plan to winning market share.

Recruiting talents in specialty channel sales, designer, and digital marketing personnel.

Keep learning new “hacking” techniques to enhance the performance. Reduced Ad Cost from 60% to 10% of total revenue. (Industry standard 15%-30%)

Guiding creative team to establish brand guideline and brand story with material contents that will be use in the tradeshow, sales presentation, pamphlet and packaging…

Product map planning with Product Manager, Sales, industry insights to keep on top of the marketplace.

Work on social media, affiliation and influencers to promote brands and sales.

International Operation Director 2004-2018

Pacific Market International (PMI Shanghai), Inc.,

Design & Manufacturer of Beverage and Food Container (Aladdin, Stanley and Migo brand), USA-Seattle; China-Shanghai; Philippian UK-London and EU

Oversee the operation executions in Shanghai office to support the global (North America, Unite Kingdom, Europe and Asia) needs and with teams of Creative Design Center, Production, Quality Assurance, Logistic, Production Engineering, R&D, Corporate Social Responsibility (CSR), Forecast & Demand Planning and Factory Liaison Management to consistently ensure of best practices across the supply chain. Responsible for $100M budget.

Regular customer visit with Starbucks Japan, Taiwan, Korea and Asia Distributors to review business growth opportunities, product sell-thru performance and new product development planning.

Strategic Procurement planning of vendor setup in Thailand and Vietnam.

Play an integral role in setting strategy for company’s global operational targets and be responsible for translating them into executable tactical actions to cross functional teams.

Strategy planning to ensure the 7 factories meets PMI’s 3-year business plan, pricing, corporate social responsibility, factory auditing (ISO9001, SA8000, C-TPAT, ISO 14000, CSR), quality improvement and production capacity planning.

Leading the international product development team to deliver new product (200+ products avg/yr.) on-time launch to market by review new product briefing, translate consumer expectation to engineering specification, research regulatory compliance, patent search, pre-production run to production ready.

Organized new stainless-steel vacuum factory start-up in Ningbo, China through capital investment study, cost analysis, budgeting, local law/regulatory, sub-vendor setup, ramp plan, equipment design and purchasing, building contraction, floor design, staffing and worker hiring during 2007.

Active member in promoting corporate social responsibility with Business for Social Responsibly and American Chamber of Commerce by presenting PMI success in CSR at conferences.

Leading and coaching 5 key managers in each area on professional development, problems solving, budgeting and provides direction of short and long goal to inline with company strategy planning.

Build partnership with (7) PMI strategy partner factories to overcome communication issue, decision making, pricing review, project execution, quality continues improvements with factory owner or General Manager.

Leading the Stanley product line factory transition to ensure quality expectation, quotation, tooling, product testing and ramp plan meet the management expectation of 6month delivery deadline.

Travel to Asia pacific region to meet with key customers to understand and improve our quality performance, such as Starbucks and distributor in Korea, Taiwan, Japan and Australia.

Process Engineer 1996-2004

SETCO, Inc., Manufacturer of Stock and Custom Plastic Container, USA-Los Angeles

A subsidiary of the McCormick Spice Company.

Research and developing technology studies, feasibility studies, sampling, validation testing, design engineering, cost studies, implementation plans and other relevant tasks.

Responsible for managing new mold project that including engineering design review, budgeting, communicating with the vendor and qualifying mold for production ready.

New product launch for different industry including, Reebok, Cacique (yogurt), Eagle One (Car care), NuSkin, Paul Mitchell, Neutrogena (Cosmetic), Nature Valley (Vitamin) and many other brands.

Provide technical expertise in aspects of initial product ideation and conceptualization phases of product development projects. Contribute in creative brainstorming as well as provide technical guidance in ideation sessions.

Responsible for risk management plan on all product development projects- identify major risks and challenges, develop project tracking system and ensure proper execution.

Write and maintain Engineering standard, drawing issuance and revision control to comply with ISO standard.

Work closely with customer and New Product Director to interpret and author technical product performance specifications. Work with Quality Assurance and Production in translating performance specification into QA protocols and appropriate test fixtures.

Support Sales, QA and Customer Service with technical issues and studies as required. Provide sustaining engineering support on all current and past products.

Quality Engineer/Quality Assistant Manager

SETCO, Inc., Manufacturer of Stock and Custom Plastic Container, USA- Los Angeles.

Responsible for tool qualification process of new and revised tools according to statistical quality control process and obtain buyoff from internal and external customer.

Improved manufacturing performance and production yield capability by organizing and reporting quality data, by identifying and communicating defect analysis to Manufacturing /Engineering/Sales for timely corrective action.

Developed, trained, and supervised a highly effective staff: utilizing teamwork concepts, Pareto analysis and statistical process control to reduce rework, scrap, and customer complaints.

Acted as customer liaison on quality related issues performing technical and statistical analysis on customer complaints, processing methods, and equipment improvement.

Developed, equipped, and managed an effective Quality Assurance program by writing and implementing an effective manual, and utilizing computer integrated inspection.

Store Manager

Sav-On Drug Store USA-Long Beach 1995 to 1996

Trained on retail store management on staff management, promotion goods ordering, customer service, thrift protection, retail inventory management,

Managed the largest Sav-On store in southern California.

Design Engineer/Quality Engineer/Production Supervisor 1993 to 1995

Union Technology Corporation, a ceramic capacitor maker, USA-Los Angeles

Research and developing manufacturing process to determine optimal operation of ceramic capacitor processing system.

Supervised 15 employees with responsibility of production scheduling, inventory management, and computer numerical control machining training.

Designed and implemented Quality Services Work Teams. Established employee involvement teams and perform quality measurements to improve customer/supplies relationships.

Education

Bachelor of Science, Mechanical Engineering (1994)

California State Polytechnic University, Pomona

EMBA China Europe International Business School (CEIBS) 2011 Fall

Professional Development:

Quality Engineering (American Society for Quality)

Certify Quality Engineer (American Society for Quality)

Quality Manager (American Society for Quality)

Statistical Process Control (California State University, Fullerton)

Gage Repeatability & Reproducibility (Education Department of Mitutoyo Corporation)

Quality Education System (SETCO Quality College)

Leadership Skill (Steve Kaye)

Respecting and Valuing Differences (McCormick & Company)

Six Sigma and Lean training

Activities/Memberships:

Member of Business for Social Responsibility (BSR)

Member of American Chamber of Commerce (AmCham)

Member of American Society of Quality (ASQ)

Member of American Society of Plastic Engineering (SPE)

Member of McCormick Multiple Management Board

Member of SETCO Cooperate Quality Council

Chairman of SETCO Plant Quality Council

Awards Received:

Two times Employee of Quarter (PMI)

Two times Employee of Month Award (Setco)

McCormick Gold Award

Computer Skill:

NASTRAN, AUTOCAD, FORTRAN, CNC (servo 2000), SILVER SCREEN (3D solid modeling) and Microsoft Office (Excel, Word, Access & PowerPoint).

Personal Profile:

Speak fluent Chinese (Mandarin, Cantonese and Shanghainese)

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