Ashley R. Alfaro

**** ******** **., ********, ** 78541 · 956-***-**** · adbpy1@r.postjobfree.com

Career Objective

I am a driven and detail-oriented individual with 5 years of CUSTOMER SERVICE experience looking to apply my clerical and organizational skills with your company. I have reliable transportation, and have previous experience working at ACT calling center.

Education

2017 – present: UTRGV- Social Worker in Edinburg, TX 78541 – Estimated Graduation 2020

2015 – 2016 STC- in Weslaco, TX 78596 Interdisciplinary studies

2014 – 2015 TSTC in Harlingen, TX 78550 Core Curriculum

Experience

Customer Service: 1 years

Inbound call handling and provided excellent customer service.

Multitasked: Entered data of customer’s confidential and sensitive information while maintaining my script and resolved customer’s issues in a satisfactorily manner.

Met or exceeded call volume and received ‘Kudos’ from managers. A term used for a job well done handling a complaint call.

Office Support: 3 years

Answered and directed phone calls, organized and scheduled appointments, took and distributed messages.

Handled inquiries and incoming work requests from Counselors.

Maintained filing system and the confidentially of all customers.

Photocopied, scanned and/or faxed confidential documents.

HIPPA compliant.

Work History:

Maximus

Patient Service Representative March 2019-present

UTRGV, Edinburg, TX

Office Support (Part time) Aug. 2017 – March 2019

Working 4U Employment Services, Weslaco, TX

Office Clerk Jan. 2015 – Aug. 2017

ACT (Calling Center) Harlingen, TX

Customer Service Feb. 2014– Aug. 2014

Professional References

Upon Request