Reginald Edwards Tele: 773-***-****

**** *. ******** *****: adbpwp@r.postjobfree.com

Chicago, IL 60659

Prominent experience in 2nd, 3rd, Layer 2/3, and senior tier support. Also, operations and personnel management in the area of voice, data, and systems, while providing ‘hands on’ support on an Enterprise level for Fortune 500 organizations, Public and Private Sector and W2 and C2C, including Healthcare Insurance, Finance, Technology, Government, Telecom, etc.…

Supported large enterprise infrastructures like: Chase, BCBS, Nextel, Hewlett Packard, IBM, Siemens Underwriters Laboratories, ITT, United Airlines, (SME) Microsoft Corporation/Redmond, WA, Intel Portland, Remote, Wells Fargo, Managed Service Providers, etc.…

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Consultant and Contractual Employment

7/18 – Currently Uphroric Inc. Miles Technology onsite and remote resource

(Systems Engineer)

Windows Server and Desktop Administration 2008 R2, 2012 R2, & 2016 R2, Windows 10, WebSphere MQ Client, WebLogic, IIS, BPM, and Big-IP F5, RSA/SecurID, Active Directory, ADFS, ADMT, LDAP

Administering the latest and greatest Microsoft and Intel topologies. RDP, SANS, Load Balancing, Management tools.

Utilizing common Networking protocols, Deployment tools, applications, and clients.

VMware 6.0/vSphere, Microsoft cloud services, AWS, Microsoft Hyper-V 2012, Citrix XEN 6.x, LAN/WAN technology, and VOIP

Microsoft Exchange architecture and administration, including cloud service offerings (Office 365)

Assist with SCCM 2012 architecture and design as required; Build/Migrate application packages, a remediation, boundaries, configuration manager, collection, compliancy, software distribution, patch management, etc.

McAfee Gateway and Websense, and Enterprise Security; Authentication and security, including SSO via SAML, authentication, smartcards and multi-factor authentication.

Active Directory, ADFS, disaster recovery, techniques, authentication, replication, performance, group policy administration, Modifying Objects, Delegation, SIMS.NET, etc.…

2/18 – 7/18 FlexManage MSP Chicago, IL

(Senior Consultant Engineer / Consulting, Managed Services, and Cloud Technologies)

Windows Server 2008R2 through 2016, O365 Migration and Suite, and O365 Pro Plus

Windows shop working with common Microsoft and server tools; RSAT Technology, PowerShell, HPSA, Hyper-V

SCCM 2016 (version 1803/1809) architecture and design as required; OSD Builds/Migrate application packages, a remediation, boundaries, configuration manager, collection, compliancy, software distribution, patch management, etc.

Utilizing in house products: Automate, IT Glue, ConnectWise, RMM, Novocure, Wheelhouse, Ansible 2.8 for automation/provisioning, and any other software requested by the client

Deploying SCOM 2016 (version 7.2xx thru 1801) from start to finish. Management Packages, SQL, Monitoring Agents, WebLogic, IIS etc.

Utilizing QA/Release Management methods and ITIL best practices

VMware 6.0/vSphere, vRealize Suite 2017, Hyper-V 2012, Azure Cloud Platform, Setup and maintain Microsoft Azure., Azure Information Protection, AWS/Cloud Computing/Amazon Workspace, IBM Data Warehouse, and IBM Bluemix/Cloud, AAD Connect, MIM Synchronization Resources

Citrix ADC/NetScaler Gateway

Active Directory, Exchange and other core Microsoft applications

CA/SiteMinder with NetScaler, and Federation Deployments.

Cisco 55xx, RMM, EMC: VMAX/VNX/VPLEX

Troubleshoot and resolve client generated events (CGE) and (SGE)

Active Directory, ADFS, disaster recovery, techniques, authentication, consolidation, replication, performance, group policy administration, Global/Local, Modifying Objects, Delegation

Switching & Routing including VLANs, ACLs and device hardening

Cloud solutions including Azure,

TCP/IP, LAN, and WAN and associated routing protocols.

Enterprise Security; Authentication and security, including SSO via SAML, etc.

Network monitoring and management systems

Change Control with documented effort and steps taken to resolve client issues

Participate in On-call support rotation, with ability respond to callouts within guidance

Interact with customers and perform customer training

Manage escalations with vendors and other third parties

Assist in training and mentor new hires to the group

Understand and abide by all internal and client security and operational policies

Build and deploy end user computer devices, network gear, and server infrastructure

2/17 – 2/18 Wells Fargo Chicago, IL

(Infrastructure Operations Engineer)

Windows Server 2008 R2, 2012 R2, & 2016 R2, WebSphere MQ Client, BPM, and Big-IP F5, RSA/SecurID, Active Directory, ADFS, ADMT, LDAP

Utilizing, PowerShell, VB Scripting, ds query, Disk part, iLO, iDrac, On call, etc.

WF Deployment Management and Notifications (DMAN), WF Triage, Puppet Deployment VB Scripting, Dsquery, Diskpart, iLO, iDrac, Syslog messaging, reports, etc.

Disaster recovery, authentication, consolidation, replication, performance, group policy administration, Global/Local, Modifying Objects, Delegation, O365/ Migration and Suite, Skype for Business, IBM Backup as a Service (BaaS)

Azure Cloud Platform and Services, Azure Information Protection, Basic cloud setup with Microsoft and its certified partners, AAD Connect

EMC: VMAX/VNX/VPLEX, IBM Cloud Object Storage

IBM MQ Client, BigFix 9.x, SCCM/SCOM 2012, WSUS Operations and Patch Reporting (WOPR)

Server Builds, STSP/PTP Milestones, Pac2000/Remedy for managing severity-level trouble tickets, CRs and Work Orders

SEP Administration, Enterprise Security; Authentication and security, including SSO via SAML, authentication, smartcards and multi-factor authentication.

Backfilling random scopes, Secure Environment App Farm

IIS configuration for Web Server configuration, which enhanced the deployment of ASP.NET applications.

Stamp-Peoplesoft

Inbound / Outbound Firewall port troubleshooting and configurations

P2V server administration, VMware Site Recovery, VMware 6.0/vSphere, VMware NSX

Citrix Hypervisor, Xen Desktop/Server/Virtual Apps

Management, PowerShell Rest Method.

CA Single Sign-on 12.5 / SiteMinder Implementation and Cloud Platform Computing

Cisco Nexus Series switches 7000-9000, Unified Communication Manager 3000, VOIP Phone Systems,

2/16 – 2/17 Uphroric Inc. Intel Corporation (Onsite Aloha Campus, Portland OR – C2C

(Systems Engineer – IV / SCOM /SCCM/Big Fix/Altiris Migration and Automation Team

Manage stakeholder expectations and deliver best-of-breed support to all projects and users

work under pressure in a small team of technical engineers, develop plans for future projects that highlight the features of new products and recommend enhancements to stakeholders

operate within the team, following processes and working within the team to improve processes

Managing embedded team members for various multi-tiered Migrations, while also performing QA tasks. Leading Extensive troubleshooting and Deployment of BigFix 9.x, Altiris, SQL 2008/2012, Microsoft SharePoint 2013 on Windows 2012 R2

Deploying SCOM/SCCM 2012 from start to finish. Management Packages, Monitoring Agents, etc.

IIS configuration for Web Server configuration, which enhanced the deployment of ASP.NET applications.

Assist with SCCM 2012 architecture and design as required; Build/Migrate application packages, a remediation, boundaries, configuration manager, collection, compliancy, software distribution, patch management, etc.

McAfee Gateway and Websense, and Enterprise Security; Authentication and security, including SSO via SAML, authentication, smartcards and multi-factor authentication.

Active Directory, ADFS, disaster recovery, techniques, authentication, replication, performance, group policy administration, Modifying Objects, Delegation, SIMS.NET, etc.…

Creating a best practice approach along with creating white paper documentation.

Administering the latest and greatest Microsoft and Intel topologies. RDP, SANS, Load Balancing, Management tools.

Utilizing common Networking protocols, Deployment tools, applications, and clients.

VMware 6.0/vSphere, Microsoft cloud services, AWS, Microsoft Hyper-V 2012, Citrix XEN 6.x, LAN/WAN technology, and VOIP

Microsoft Exchange architecture and administration, including cloud service offerings (Office 365)

Microsoft Lync/Skype for Business architecture and administration, including advanced voice.

Utilizing, PowerShell, VB Scripting, Dsquery, Diskpart, iLO, iDrac, etc.

Windows Server 2008 R2, 2012 R2, WebSphere MQ, BPM, and Big-IP F5, VMware ESXi 6.5, Checkpoint 3.0, Juniper EX3300/4200 switches; T and M series core routers. Cisco Switches 4948, 6500 Cisco Routers 2900 series, ASA, Cisco USC Servers

Unity storage, Isilon, and VPLEX

2/14 – 2/16 Uphroric Inc. (CS) United Airlines (Elk Grove/Chicago, IL- Onsite

(System Engineer /Network Architect/ SCCM, Enterprise Active Directory, Microsoft SME)

Multiple IT areas (networking, software, data, security, Internet, operations) or architecture and core business functions

Client Server Computing, Migrations and Deployments [Exchange 2013/Office 365, Windows 2012 R2, SQL 2012 -2014

Distributed Processing. Develop Design Specifications. Internet Computing. Development Life Cycle for Software.

Windows Server 2008 R2, 2012 R2, IIS 7.0, Microsoft Exchange 2007/2013/Office 365, WebSphere MQ, BPM, BGP, OSPF, MPLS, Qos standards, and Big-IP F5, Checkpoint 3.0, Cisco Switches 4948, 6500 Cisco Routers 2900 series, ASA, Cisco USC Servers

Support and maintain the Identity and Access Management services (Active Directory, DNS, DHCP, ADFS, SSO)

Octopus Deploy 2.0 / Windows Azure Cloud Service Packaging, AWS, Infrastructure, and an assortment of APIs

Develop SCCM operational processes and support documentation

Utilizing VB Scripting, and PowerShell, HP OpenView, etc.

Experience in upgrading the ESXi, VCenter Servers from4.0/4.1/5.0/5.1/5.5/6.0 with clean and in-place upgrade methods involving the configuration of SQL Server 2005/2008/2012

VMware 6.0/vSphere, Microsoft cloud services, Microsoft Hyper-V 2012, Citrix XEN 6.x, LAN/WAN technology, and VOIP

Experience in Physical to Virtual (P2V) and Virtual to Virtual (V2V) conversions by using VMware Converter and Plate spin Power convert.

Creating host and client VM templates and cloning

Strong experience with the VMware HA (High Availability), Fault Tolerance, Distributed Resource Scheduler (DRS) and VMware Distributed Power Management (DPM)

Active Directory backup and disaster recovery techniques, authentication, replication, performance, group policy administration, Delegation, etc.…

Data Center cut-overs, Installations of new/rebuild existing servers and configure hardware, directories, storage, etc.

8/13 – 2/14 Uphroric Inc. IBM (Remote and Onsite – Chicago, IL)

(Systems Engineer/ Network Architect & Technical Mgr. – LAN/WAN, Architect, Ethernet, Riverbed, Routers, VPN, Discovery/Planning)

Discovery and Planning for Pilots

Gather network documentation including:

* Develop a step-by-step plan for implementing the requested changes at a typical site

Identify a group of about 10 locations of various sizes in order to pilot the proposed plan

Implementation of Changes at Pilot Locations and Finalize the Planning (Est: 1 week)

Windows Server 2008 R2, 2012 R2, Microsoft Exchange 2007/2013/Office 365, WebSphere MQ, BPM, and Big-IP F5, VMware ESXi 5.1.x, Checkpoint 3.0, Juniper EX3300/4200 switches; T and M series core routers. Cisco Switches 4948, 6500 Cisco Routers 2900 series, ASA, IBM Storage, Cisco USC Servers

Anticipated configuration changes for each site, as provided by the customer:

1.Implement predefined policy for QoS Markings on Riverbed appliances

2.Multi-area Protocol configurations; BGP, OSPF, IPvs, OSPF, and WLAN

3. Uncheck the "Strip Compression" and "Insert Cookie" from the Riverbed configurations for each URL and defined IP address that is in scope

4. Configure Ethernet ports on the Riverbed, site router(s), and uplink ports on the switch to auto negotiation; ensure no speed/duplex mismatches exist afterwards

5. Configure rate limiting/policing on the site router(s) to shape inbound/outbound traffic on the WAN link to its defined bandwidth.

6. Configure IP SLA on the site router(s) so that it can be captured/reported by Nimsoft

7. Configure the bandwidth statement on the WAN interface so that it matches the speed capabilities of the WAN link

8. Microsoft Azure 2014 Administration: Traffic Manager, Management Services, Storage, etc.…

9. Active Directory Enterprise Level administration and engineering for logical components

01/12 – 8/13 Siemens /Atos (Remote/Lake Zurich, IL)

(System Engineer / Migration and Deployment/Cloud Networking)

Supporting multitude platforms and customers with issues concerning server design/architecture, Cut over/Migrations, Decommissioning.

Using a plethora of cutting edge technology and admin tools while remaining compliant to the customer’s request: WSUS, SCCM, MOM/SCOM, SCVMM, OSD, MDT, deployment methods (LTI or ZTI with System Center Configuration Manager), CAT System, CAD 8.5/9.0(Cisco Agent Desktop), NetPro, etc.…

Windows 7 migration; Packaging (SCCM, Altiris, NetPro) pxe/script, PowerShell, VB Scripting

Dynamic Memory enablement

Troubleshoot network issues; Data Center Migrations, Racking and Stacking, Power assessment, KMV installation, cable management, raid configuration and implementation. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Brocade Switches.

Cisco USC Servers, Cisco Switches 4948, 6500 Cisco Routers 2951, ASA 55x, Wintel/Windows 2003, 2008, Server 8 Beta, Exchange 2007/10, Office 365, Windows SQL, IIS, Project, SharePoint, etc.…

Utilizing WMI for scripting and managing objects.

06/10 – 12/11 United Airlines Corporation (Willis Tower /OPC-Elk Grove, IL)

(Sr. System and Wintel Engineer) 75% Onsite 25% Remote

Supporting multiple clients all over the country, remotely and onsite. Overseeing hardware, software, infrastructural, and networking solutions.

Managing Best Practices, White Paper, and policies for a pending cutover due to result of the Continental and United merger.

Troubleshoot network issues; Racking and Stacking, Power assessment, KMV installation, cable management, raid configuration and implementation. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Brocade Switches.

Virtualization VMware Infrastructure Client/Converter, Virtual Center, vSphere V2V and P2V migrations

Server design/architecture, Migrations, Decommissioning, Production Aesir Reports, WSUS, HPCA, SCCM 2007/2010, etc.…

Inventory Crosscheck for SMS and SolarWinds, Server Patching, IBM Server Raid, Data Power, WebSphere

Administering Microsoft Server 2003 /2008 /2010 Active Directory/Directory Services/Hyper-V R2 (modifying, dcpromo/demote, policies, privilege, etc.) Group Policies, Batch and VB Scripting, MSP, and MSI.

Microsoft MOM/SCOM, SCCM, SCVMM, OSD, MDT

SAN/NAS/SATA/CIM/DAS/STORAGE. Redundancy, failover, power cycling, server, provisioning.

Manage user accounts, permissions, email, anti-virus, anti-spam.

Change Control, GCAR production, Quality assurance, and conflict management. Managing a variety of system backups and restore tasks. System Management using iDRAC, iLO, RSA, etc.

Implementing Best Practices /Methodologies for current and future projects.

Cisco Call Manager, Unity Administration and User Options.

Windows SharePoint Services, Project, and Technologies.

Permanent-Staff Employment

01/07 – 04/10 Acresso Software / Macrovision/InstallShield Schaumburg, IL

(System Administrator/ Lab Manager)

Responsible for administrating the Test lab and QA based topologies. Troubleshooting Installs and maintenance.

Windows and Linux (all flavors), Unix, Sun, IBM, HP, and MAC

Microsoft Server 2003 /Active Directory/Directory Services and Exchange 2007 Administration, Cluster Management/Head/Compute Node Configuration, BES; Remote and On-Site

Manage, maintain and develop multi-departmental test lab equipment, including various workstations, servers, Domino / Lotus Notes 7.x/8.x/Sametime, Symantec Backup Exec, and software.

Power assessment, Data Ctr. KMV installation, cable management, raid configuration and implementation, and Racking and Stacking. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Switches, etc...

Interact with Development, Quality Assurance, Program Management, Support and IT personnel in various time-zones, including California, United Kingdom, Japan and India, to ensure proper setup of test lab.

Provide product demos and instructions to related personnel on newly updated testing hardware/software.

Produce and maintain documents and instructions of all test lab equipment.

Handle and resolve all test lab related Help Desk requests.

Virtualization (VMware, VMware Infrastructure Client, Virtual Center, Akimbi, and Lab Manager)

Windows SharePoint Services, products, and technologies.

Siebel 8.0 and handheld applications

Ensures workstations/server data integrity by evaluating, implementing,

Managing/Packaging appropriate software and hardware solutions (via) InstallShield, Wise Packaging Studio, Flexnet Admin Studio, NetMeeting, VNC, and RDP

J2EE / WebLogic / WebSphere

Telnet, SSH, Rlogin, and other tools used for port communication

Responsible for installing, messaging, configuring, and maintaining operating systems

Provides Field users and senior developers with remote and desktop technical support

Provide coordination in the analysis, acquisition, application pushes, and installation of remote hardware and software.

Interfaces with internal/external customers and vendors to determine system needs.

Patch management, clustering, security and intrusion detection.

SAN/NAS/SATA/CIM/DAS/STORAGE

Working with local and Off-Shore venders, QAs, Engineers, etc.…

Troubleshooting installs with a multitude of configurations, images, and diagnostics.

3/00 –01/07 GMAC Commercial Mortgage Chicago, IL

Senior Support Engineer/ LAN/WAN/Desktop/Exchange Administrator

Administer IT issues on the NT and Advance Server 2000 Platforms. Over 150 users.

Liaison and Technical Lead for Windows 2000 and XP. Supervise desktop testing and rollouts, in addition for applications, users, and training. WYSE Services; Deployment, Software, and Maintenance

Managed, performed, and collaborated server builds: Advanced Server 2000, Exchange 5.5 and 2000 mail servers, UNIX, SANS, VOIP, print servers, Citrix Metaframe, firewalls, SMS, VPN, monitor apps and logs, inventory, restores, disaster recovery agenda, caching, replication, catalog, and run jobs on the ADIC (Fast Store 22) external backup unit; Backup Exec. (Veritas 8.5), Arc Serve, Compaq Proliant 800, 5000, and 8000 Servers.

Troubleshoot T1 configurations using sniffers, 2000 terminal server, trace routes and ping tests procedures. Patch and punch down cables in the server room.

Support and utilize various apps and topologies:

Office 97, 2000, XP, Symantec, Altiris; Software Packaging, Norton, McAfee, Dr. Hardware, Auto Update, Support Magic/Trouble Tickets, Act2000, XP-Remote Assistant, Strategy, proxy configurations, Intellisync for handheld devices (ex) Palm Pilots, IPAQ, Blackberry 957 devices. Engineered Ghost and Power builder images, user administration; create, unlock, and modify accounts through Active Directory and User Manager. Troubleshoot all hardware, devices, and application issues.

EDUCATION

University of Arkansas at Pine Bluff

BS in Computer Science

Concentration -- Finance

City Colleges of Chicago

Computer Science and Elective Courses

First Business School

Certified Desktop Publisher and Specialist

Utilized MultiMate, Lotus, and Wang Software

Mount Carmel College Prep

Chicago, IL

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