Resource Manager
Resume:
Dynamic Project Manager with *+ years of experience and proven skills in effective resource
and cost management, looking to thrive within an agile team. Have worked in high demand environments as a project coordinator and resource manager. Recruited 10 new service partners, reduced processing time by 50% by training service partners in how to properly submit a job in the system, and surpassed revenue goals by 11% on second quarter of 2019. Work History
2017 – 2019 Resource Manager / Project Manager
Esquire Depositions Solutions
• Planned, coordinated and managed rental of venues for jobs taking place outside of our offices, follow up on contracts and making sure we had access to audio visual equipment, catering, and supplies necessary. Was able to negotiate a 30% discounted rate with commonly used venues.
• Managed contractors and assignments, which led to a 50% increased of on-time submissions and decreased rejections by 12%.
• Managed the effective utilization of outside vendors allowing us to provide a superior service while staying within budget.
• Managed and facilitated the recruiting, onboarding and training of new contractors.
• Analyzed revenue reports to properly assign contractors in accordance with the RARE (revenue after reporter expense).
• Coordinated international depositions for VIP clients, facilitating the availability of resources ahead of time. Increased the amount of international depositions scheduled by 35%.
• Facilitated the coverage of all jobs scheduled per day (on average 45-50), while dealing with constraints in time, availability of service, partners, and budget.
2016 – 2017 Service Delivery Coordinator
Esquire Depositions Solutions
• Decreased by 20% amount of errors in job coverage by executing 48- and 24-hour reports to validate information with clients.
• Handled tickets for locations request, backorders and quotes, reducing the processing time from 72 hours to 24 hours.
• Learned and formed an understanding of client behaviors to better anticipate their needs, creating clients for life.
• Within 1 year promoted to key position of Resource Manager. 2013 – 2014 Project Coordinator
Innova Schools
• Negotiated with vendors to reduce turnaround time in project completion from 1 week to 72 hours.
• Saved $3,600 a year on unnecessary repairs by creating an expense Personal Info
Address
North Miami, FL
Phone
*********.********@*****.***
/in/carolinaramirezw
Skills
Project Management, Business
Analysis, Resource Management,
Team leadership, Customer Service
Management, Project Planning,
Cost Management, CRM, Hiring,
Coaching, Interpersonal skills
Software
Microsoft Office, G Suite, Wrike,
Trello, Asana, NetSuite, Infhotel.
Awards
Winner of Best Entrepreneurial
project in college, 75% scholarship
awarded to study Master of
Science.
Languages
Spanish
Carolina Ramirez
Project Manager
report that provided real-time information on money utilization for all office repairs.
• Recruited 107 new students, surpassing the sales goal by 20%.
• Developed relationship with parents and students that led to 94% renewal of registrations for the next school year, 6% above company average.
• Supervised support staff through direct performance feedback, performed administrative duties such as following up on late accounts, and created reports for data validation. 2012 – 2013 Project Coordinator
Iron Trust Perú S.A.C
• Directed projects for key clients, oversee all aspects of projects, set deadlines, ensure deliverables and assure project completion within time frame and budget.
• Delivered 85% projects on time, within scope and within budget.
• Partnered with other departments (Logistics, Financial, Sales) to ensure all aspects of the project deliver properly and flawlessly.
• Developed a detail project plan to monitor and track progress through the creation and maintenance of comprehensive project documentation.
• Managed changes to project scope, project schedule and project costs, while meeting budget goals and dealing with project constraints.
• Reduced the cost to storage equipment at customs by negotiating reduction of prices by 15% with main logistics company.
• Cultivated and maintained relationship with third parties/vendors.
• Met with clients to take detailed ordering briefs and clarify specific requirements for each project.
2010 – 2012 Customer Service Supervisor
Claro, America Movil Peru
• Supervised team of 30+ customer service agents who exceeded the established sales quota by 5-7%, annually.
• Established and maintained customer retention consistently at 93%.
• Improved customer satisfaction by 12% by providing creative solutions in various situations,
• Trained agents in how to manage the claims process seamlessly. Education
2011 – 2012 Master of Science, MSC
Postgraduate School San Ignacio De Loyola, Lima, Peru. 2004 – 2010 Bachelor of Arts: Hospitality Management San Ignacio De Loyola University, Lima, Peru
Graduated in the fifth superior of the class
.
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