Manager Training

AMY BELL

570-***-**** *********@*****.*** linkedin.com/in/amy-bell-training-manager

TRAINING MANAGER / PROJECT MANAGER

Proven Corporate Training Manager with extensive experience within the healthcare, department of defense (DOD), pharmaceutical, and manufacturing industries. Effectively launch training programs, manage teams, perform instructional design, and execute strategic corporate initiatives. Strong candidate for virtual opportunities.

CORE COMPETENCIES

Instructional Design Good Manufacturing Practice (GMP) Training/Technical Documentation

Project Management Training/Assessment Strategies Organizational Development

E-Learning with Storyline ADDIE Model Cycle Procedure Implementation

Strategy Change Driver Training Program Implementation Learning/Content Management

EXPERIENCE

LIFESTANCE HEALTH, Home based 2019 - 2020

Integration Specialist - Short-term assignment managing a business acquisition

SANOFI PASTEUR, Swiftwater, PA 2016 – 2019

Training Manager

Launched training initiatives with the managers and SMEs in the Filling, Quality, Sterility Assurance, Health & Safety, and Inspection department consistently meeting and exceeding performance metrics.

•Manage a team of six departmental training coordinators ensuring proper training for over 200 employees/TPWs across all three shifts and weekend.

•Consistently create well-received training interactive presentations and graphic work instructions to enhance the performance of the technicians.

•Successfully planned and executed an onboarding program for 44 temporary workers with varying skills and experience, seamlessly joining the manufacturing floor within weeks.

•Developed and delivered a comprehensive manufacturing Project Management training program that was received by over 100 project managers and members of the leadership team.

•Proactively working on reducing common human errors on the manufacturing floor by creating training that varied from just in time trainings to annual retraining courses.

•Established a Continuous Improvement Training Team collaborating with Quality, Sterility Assurance, and other departments to share best practices and collaborate on deliverables.

•Single-handedly managed all manufacturing department’s training modules, documents, Sharepoint Sites, change controls, and CAPAs with efficient accuracy.

GEISINGER HEALTH PLAN, INFORMATION TECHNOLOGY, Wilkes-Barre, PA 2011 – 2015

Instructional Project Lead, 2012 - 2015

Created and appointed to position by Vice President, IT. Launched an extensive education program for over 120 IT employees by working closely with management to analyze and implement instructional needs within teams and projects to ensure high performance; managed training budget and timeline.

•Created a comprehensive IT on-boarding training and compliance program for all new GHP IT employees and consultants which included several learning modules; program adopted by several other departments.

•Leader in the IT Strategic Plan, worked with the CIO and directors to develop consistent and innovative future vision with budget presentation to update to upper management.

•Developed well-received documents such as including IT Management Handbook, GHP IT Overview & Systems Inventory, ITIL Handbook, Database Control Manual, Geisinger's ITIL Handbook, Health Provider Marketing Brochure always professional but added a creative edge.

•Created operational tools for management such as Skills Management Inventory, Team Specific Curriculum, Portfolio Management Alignment, and facilitated several development training initiatives (intensive Project Management Training Series, SQL/Oracle, Agile, SDLC, ITIL, Planview).

•Arranged several educational sessions for the IT staff allowing them to become well-rounded and crossed trained on many of the key applications and initiatives within Geisinger.

•Developed and managed content on GHP IT Training, Skills Inventory, and Calendar on SharePoint for a one-stop place for all organizational training resources.

•Composed an Operational Turnover Document to ensure proper scheduling, testing, and help desk management after a health service application goes live.

•Served as the GHP IT administrator on the Pathlore learning management site, AHIP learning management site and Safari Books Online ensuring proper use of resource.

•Used Captivate, Articulate Storyline, PowerPoint, and SharePoint as the main authoring software tools; developed instructional material using ADDIE model whenever possible.

•Managed a team ensuring the appropriate amount of workload and accuracy in work.

Business Analyst – Implementation and Instructional, 2011- 2012

Led development and updating all training (learning modules, presentations, script development, user manuals) according to the users' needs using the Agile model.

•Facilitated business and system requirements gathering sessions and interviewed business owners to create a comprehensive Business Requirement Document.

•Designed the user interface for the multiple roles of health care according to the client's specifications while allowing the growth needed for developers.

•Established a liaison role with internal and external vendors to include the software developers, health systems staff, and GHP information technology team.

•Defined requirements for the fields, business rules, format rules, and sources of auto populate for application by researching and interviewing multiple sources.

•Developed an Implementation Charter to clarify scope ensuring a successful launch of an application.

•Created Test Plan defining strategies, tasks, and methods used to validate system's performance.

•Became a Subject Matter Expert on the software applications preparing for their implementation

•Developed Key Performance Indicators (KPIs) to manage performance; created dashboards and benchmarks for the new application; researched KPI measuring systems.

•Developed a cost-effective, time-saving lab data entry process presented with workflow maps and a write-up which significantly reduced money and time spent by users.

•Composed the portal content and the FAQs for the application conveying the significance of the site.

DATALIS SOLUTIONS, NJ / Remote 2010 – 2011

Instructional Systems Designer (Contract)

KRATOS DEFENSE, CA / Remote 7/2010 – 9/2010

Instructional Systems Designer (6 Week Contract)

SRA INTERNATIONAL, INC., Virginia / Pennsylvania / Remote 2004 – 2005 / 2008 – 2010

Lead Project Analyst

Subject Matter Expert on technical documents dealing with Performance-Based Logistics (PBL), Business Case Analysis, Performance-Based Agreements, Public-Private Partnerships, and Product Support Integration.

•Project lead in development of guidebooks used daily as reference manuals by the customer.

•Essential member of SAP Development Team, designing application to fit the demanding needs of the client.

•Program Lead at client's site including status meetings, schedules, and expense reports to ensure smooth operations and a satisfied customer.

•Facilitated training which educated key personnel involved in a Base Realignment on PBL processes and methodologies.

•Served as creative designer and writer on marketing brochures in order to promote core capabilities.

•Instrumental in writing winning proposals for both client and direct operations.

•Completed research and created documents as a member of several business case analysis process team.

•Trained in Supply-Chain Operations Reference-model (SCOR®) and applied the knowledge of optimizing supply chain design and lean manufacturing configurations in all logistic documentation.

•Coordinated the content management on SharePoint enabling easy access for all team members.

•Contracted to work as an instructional designer for CELPE (Center of Excellence, Learning and Performance Enhancement) to assist in Business Development and Instructional Design work.

oDesigned/Storyboarded an online course teaching Peer Review Process within SRA, applied SCORM standards.

oInterfaced with clients, relayed information to the programmer, tracked programmer's understanding and work to make sure it would exceed client's needs.

oInvolved in the storyboarding and development of a well-received marketing video involving gaming and virtual reality.

Instructional Systems Designer

Used ADDIE model to create effective computer-based training modules, ensuring modules accommodated multiple learning styles, applied SCORM standard.

•Provided documentation to support Software User, Installation Procedures, and Instructional manuals.

•Developed understanding of DoD logistics, Government processes, and its operational transportation.

•Performed projects under a fast-paced environment with demanding deadlines set by the Government.

ADDITIONAL RELEVANT EXPERIENCE

LOCKHEED MARTIN, Archibald, PA

Technical Writer 2005-2008

NORTHROP GRUMMAN MISSIONS SYSTEMS, Fairfax, VA

Senior Systems Trainer

EDUCATION

Master’s: Instructional Design & Technology

Full Grant with VA Department of Education

George Mason University, Fairfax, VA

Bachelor’s: Special Education

Received athletic scholarship in Women’s Swimming

Indiana University of Pennsylvania, Indiana, PA

TECHNICAL SKILLS

Microsoft Office Suite (including SharePoint, Excel (Pivot Tables), Visio, OneNote), Planview, SAP, Adobe (including Captivate), Articulate Storyline, Pathlore, Square Register, ISOTrain, Workday, LEAN Manufacturing Process, Human Error Reduction Process, GEMBA

CERTIFICATIONS / PROFESSIONAL DEVELOPMENT

ITIL Certification (2014) / ADT Trainer Certification (2016) / ADT e-Learning Certification (2017) / SDLC /

Six Sigma

GOVERNMENT CLEARANCES

Secret Security Clearance (2002) / Postal Service Clearance / TSA Clearance

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