Human Resources Employee Relations

Joe L. Navarro

*********@*****.*** **** Daisy Lane, Tracy CA 95377 714-***-****

Human Resources leader, experienced in implementing Human Resources strategy to align with business initiatives, improve employee morale and retention and demonstrated business partnership across all functional in diverse work environments.

Organizational Development: align talent with business initiatives

Talent Management: performance management and succession planning

Learning & Development: facilitate training for line leadership and management

Talent Acquisition: design strategy to attract, select and on-board new talent

Associate Relations & Retention: coaching, conflict resolution and retention programs

Compliance: Case management, investigations, general knowledge of State/Federal Regulations.

Risk Management: Safety & Workers Compensation program administration and management

Labor Relations: Supported union and nonunion environments; Union contract administration, grievance resolution and Union Avoidance; Collective Bargaining Agreements

Continuous Improvement/Lean Manufacturing: participated and championed CI

Communications: Bilingual in English and Spanish

Technical skills: HRIS systems, ADP, Kronos, PeopleSoft, Workday, Success factors and others.

Career Experience

US Foods Area Human Resources Business Partner April 2018 - Present

US Foods® is one of America’s great foodservice distributor, partnering with approximately 250,000 restaurants and foodservice operators.

Support two distribution centers and 12 branch locations in Northern California and Reno, Nevada.

Provide Leadership to three Human Resources Team members supporting 800 employees.

Lead the ‘people’ processes to include; coaching headship team and front-line employees, employee engagement, talent management, recruiting and employment compliance.

Global TRC Human Resources Consultant, Brea, CA November 2016 – March 2018

IHG, Crowne Plaza Area Human Resources Director April, 2011 – October, 2016

Inter-continental Hotels Group, Crowne Plaza Hotels & Resorts including more than 5,000 properties worldwide.

Supported multiple locations, directly managing Human Resources, Safety and Security Departments.

Facilitated Organization Restructure, Talent Management and Performance Management resulting in lean operations.

Introduced employee and management “Wellness Program” workshops to enhance employee participation by 20%.

Improved employee retention programs through achievement of improved Engagement Survey scores by 20%.

Reduced Worker Compensation claims costs from $360K to $45K within two years, earning the Global Safety Award in 2013 and 2014 (only awarded to 8 out of 5,000 Hotels worldwide).

Practiced effective union relations, reducing union employee grievances to zero over five consecutive years.

Gate Gourmet Western Region Human Resources Director, March, 2008 – July, 2010

Gate Gourmet is the leading provider of airline food catering and airlines cabin maintenance services.

Supported 9 field locations, 2,000 employees and provided guidance to 8 Human Resources Managers.

Talent acquisition and training and development responsibility for the region.

Facilitated Performance Management and Succession Planning process roll out.

Reduced employee turnover from 75% to fewer than 30% in a challenging unit through effective retention end employee engagement program.

Reduced Region employee grievances from 25 to 5 annually.

Rich Products Corporation: Region Human Resources Manager May, 2005 – February, 2008Rich Products Corporation is a family owned company in the food industry.

Provided support to 550 union employees at 3 plants.

Facilitated Associate Engagement Surveys which improved employee retention by 30%.

Reduced time to fill positions by 50%- hourly production workers and management positions.

Safety and Worker Compensation programs; reduced injuries and claims cost by 60%.

Facilitated and delivered 18 Leadership training workshops to Senior Management and Hourly supervisors (DDI workshops).

Managed union relations; contract negotiations and grievance administration.

Global TRC Human Resources Consultant January, 1999 – May, 2005

Global TRC offers Human Resources and Talent Management consultant services to business clients.

Talent Acquisition- recruiting strategy and implementation.

Employee and labor relations

Policy design and interpretation

Talent Management, coaching and succession planning

Compliance management; California and Federal

Safety and worker compensation management

ICI/Glidden Regional Human Resources Director January, 1996 – December, 1998

The Glidden produces paint and related products for residential and commercial use throughout the U.S. and Canada.

Chemical Industry- manufacturing and retail supporting 1,800 union and non-union employees at 15 locations

Facilitated ‘people restructure plan’, employee relations, compliance, policy design and implementation.

Designed training workshops; conducted 25 training sessions to more than 1,000 management employees.

Managed 2 employment complex discrimination cases which resulted in minimal liability.

Managed 7 employee collective bargaining agreements, grievances, negotiations and union relations.

McDonald’s Corporation Region Human Resources Manager March, 1989 – December, 1995

McDonald's is the world's largest restaurant chain, serving over 68 million customers daily in 119 countries across 36,500 outlets.

Retail food business supporting 4,000 nonunion employees at 80 company-owned restaurants.

Reduced employee turnover from 250% to fewer than 85% through innovative employee retention action plans.

Reduced work injuries and liability expenses from $1.5Million to less than $325K.

Created recruiting methods which resulted in improving quality and increased applicant flow by 50%.

Introduced college relations internship programs and community-based resources.

Education and Training Arizona State University, Tempe, Arizona: Completed Bachelor of Arts Degree, Liberal Arts

Society for Professional Human Resources Development (SPHR): Certification in progress

Bilingual – English and Spanish

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