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Fady Khalid Abu Dyak

Objective

To obtain a challenging and demanding job in the field which is dynamic and stable workplace that would give me the chance to utilize my skills that will further enhance my knowledge.

Education

Diploma of Information Technology (Network engineering)

(ICA50499)

Alpha beta COLLEGES dated 20 July, 2004 Sydney,Australia

High School Diploma

Al Jameel School Jun 1998/1999 Kuwait

Summary of computer Skills

Excellent knowledge internet navigation

Supports network and security network

Troubleshooting network

Managing and maintain a Microsoft server 2003 environment

Implementing,managing and maintaining a Microsoft server 2003 active directory infrastructure

Planning and implementing ISA servers 2004

Planning and implementing exchange server 2003

Personal Information:

Date of Birth 26/10/1981

Marital Status: Single

Nationality: Jordanian

Cell phone: 009**-********

Email: adbpen@r.postjobfree.com

2

March 2007 –march 2016 INTERNATIONAL TURNKY SYSTEM Company, Kuwait IT outsourcing

Kuwait finance house

IT facility management department

IIT service desk analyst

Senior IT helpdesk

Objectives to be accomplished in this period:

1-activate monitoring tool’s and it’s usage

2-activate knowledge base in remedy system

3-enhance the work and follow up methods of the helpdesk with the customer 4-enhance the helpdesk data filing methods

5-coordinating with technicians to solve user problems as required 6-planning for projects and enhancements

7-install new servers

8-troubleshooting of software

9-administration of active directory and exchange 2000 10-transfaring and sharing knowledge and information between the group and employees 3

11-implementing network management tool

12-maintain an monitor performance of all system to be highly available March 2016 preset

Al-qalah for general trading and contracting company Kuwait, sharq

. Technical supports

Trainings & Certificates

1- Html fundamentals

2- Advanced html authoring

3- ‘remedy –end user training

4- Supporting users running applications on Microsoft windows xp operating system

#corse 2261

5- Supporting users running applications on Microsoft windows xp operating system

#corse 2262

6- Helpdesk specialist

7- A+ certification (for service technicians )

Languages

Arabic: Mother Tongue

English: Excellent in speaking, reading and writing Last

Thanks for reading my resume hopping to meet the job requirements.

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