Email: adbpcc@r.postjobfree.com

Mob #: +974-********

professional Experience

Data Processing Officer Feb 2017 - Current

Bin Sraiya Ready-mix (Concrete) Doha, QTR

Established method to consolidate client data from multiple sources and eliminate duplicate data to streamline processes and increase departmental efficiencies. .

Gather Monthly client feedback survey results, record data into database, and create detailed reports to illustrate trends, projections, and successes.

Generated weekly customized sales reports to detail product and sales team performance.

Consistently achieved 95% accuracy as confirmed by regularly-balanced batch reports.

Demonstrated proficiency reviewing and entering test requisition from data, identifying inadvertently omitted test codes and notifying appropriate department for resolution.

Attending daily incident reports and service management calls by end users and fixing them with a given time duration.

Analyzed Customer orders to identify errors and omissions, taking appropriate action to verify and retrieve critical account data.

Collected recorded, and processed customer orders received from sales department.

Identifying, reporting, and obtaining missing documents for cases.

Reporting daily work in process.

Working on various projects as needed.

Experience working with AX Microsoft Dynamics server 2012, 2008, active directory and assigning group policies to our end users.

Performing other tasks as assigned by the Unit Manager Specialized Knowledge and skills.

Demonstrating work ethic.

Business Development Manager Jan 2014 – Oct 2015

Trip 24 Tours and Travels Noida, IND

Develop a full working knowledge of the operations of hotel, including food and beverage, guest services and reservations.

Plan routes with rest stops hotel and meal reservations shops, sightseeing and entertainment.

Resolving guest Complaints.

Develop long term relationships with our existing customers which often turn into repeat business.

Negotiate contracts with hotels and buses for tour packages.

Consistently recognized by management as leading tour manager on staff.

Develop strong partnerships with associated clients on respective regions.

Ensure quality of events on board.

Enforced safety procedures.

Anticipated and resolved customer issues and Queries at the same time.

Ran tour groups of up to 100-200 people.

Educational qualifications

(MBA DEGREE) Master of Business Administration, Chhatrapati Shahuji Maharaj, (Kanpur University): 2011-2013

(BCA DEGREE) Bachelor of Computer Applications, Williams Degree College, (Bangalore University): 2007- 2010

Technical proficiency

Operating System &

Application Server

Mac OS X.1, Windows: - XP, Vista, Wind 7, 8,10,Server 2008,2012,2016 Active Directory, Linux, Outlook,2007, 2013 etc.

Hardware and Networking

Addressing Hardware issues updating patches and Software.

Knowledge of Apple hardware and software (MacBook, iPad, iPhone’s, iMac, Apple TV) and CCTV Installing and Configuration.

Installation, configuration and maintenance of Network and Monitoring & troubleshooting network issues

Server & Programming Knowledge(front end & backend platform)

MCSA 2012, 2008, Cisco (R&S), Cisco IP Telephony, (Gateways – H323, SIP, CUCM (9.x,10.x,11.x), Firewall, SQL, VMware, AWS, Python, HTML, Java etc.

Honors’ and Awards:

Employee of the Month: Recognized for achieving the accuracy and being sound in technically resolving issues without any down time in our SLA’s on (07/2018).

Dean’s List (12/2013): Post Graduated with Distinction from Kanpur University.

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