Manager Customer Service

Carlos R. Piedra-Bonilla

Programmer, Technical Support & Database Manager

Panorama City, CA 91402 818-***-**** ******.*************@*****.***

Carlos R. Piedra-Bonilla

Associate of Arts with a concentration in Information Technology

with a Programming Certificate

Analytic and Computer Science. More than seven years development as Oracle Database language as DBA support and Oracle forms, developers. Passionate About New Technology. Investigative. Patient. Persistent. Punctual. Reliable. Precise. Preprocessors. Self-Starter. Productive Programming Techniques. Structured Design. Critical Thinking. Testing. Quality Control Standards. Systems Integration and Migration. Assessing the Needs of End Users. Attention to Detail. Coding Quickly with Accuracy. Completing Projects On Time. Approaches to Programming. Explaining Technical Information in Plain Language. Flexible. Intense Focus Until Project is Completed. Time management. Modifying a Poorly Documented Code. Big Data. Breaking Down Complex Problems into Addressable Parts. Culturally conscious.

Programming Skills

Database Software: ORACLE. 7 years

Project Management: Microsoft Project and Microsoft Visio. 7 years

Java Script. 7 years

J2EE, JSP. 7 years

AJAX, CSS, XML, HTML. 7 years

ORACLE 8i, 9i, 10g. 7 years

PL-SQL. 7 years

ORACLE Forms and Reports 6i. 7 years

Excellent verbal and writing skills. 7 years

Experience with Management and Customer Service. 7 years

Microsoft Office 2003, 2005, 2008, 2010: Word, Excel, Access, PowerPoint and Outlook. 7 years

Education

Associate of Arts University of Phoenix 2017

with a concentration in Information Technology

with a Programming Certificate

Bachelor of Science in Information Technology University of Phoenix In progress

(On line)

Computer Systems Associate. ESPOL (Ecuador) 2007

Thesis: “Intranet/Internet Control and Administration for Educative Services, PMI”.

Carlos R. Piedra-Bonilla

Programmer, Technical Support & Database Manager

Panorama City, CA 91402 818-***-**** ******.*************@*****.***

Professional Experience

FEDEX Deliver-Driver/ Vendor 3 years

Federal Express

Semi Valley, CA

Phone: 818-***-****

December/2015 to Present

High level driving experience in the transport and logistic industry.

Plan and follow the most efficient routes for delivering goods.

Ability to work with competing deadlines and prioritize workloads.

Ability to work under pressure, adapt to change and deal with difficult situations.

Experience in information collection, evaluation, analysis and dissemination.

Outstanding organizational, prioritization and coordination skills.

Capable administrator, manager, supervisor and time manager.

TROPIDATOS S.A. Programmer 7 years

Guayaquil, Ecuador

Phone: (593)

October/2006 to September/2014

Worked on a variety of IT projects involving software testing and implementation.

Gathered business requirements by interviewing customers, Business process modeling and document analysis.

Performed User Acceptance testing with focus on documenting and executing test cases.

Coordinated with the business and IT team for collecting and translating business requirements.

Wrote technical design documents and program specifications.

Trained new members of our programming team on troubleshooting techniques and data flow.

Resolved customer issues in a clear, courteous and straightforward manner.

I.A.S.G. Supervisor 6 years

(International Aviation Services Group)

Guayaquil, Ecuador

Phone: (593-*-*******

August/ 2000 to November/ 2006

Secure international passengers, cargo and baggage.

Enforcing Government policies and procedures for the traveling public.

Screening Passports and other traveling documents for falsification.

Interview passenger about traveling documents to confirm identities.

Write daily reports as well as incident reports.

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