Manager Data

Kristen Hanson

***** ******* ***. * ******** Park, MN 55443 612-***-**** *******.*.******@*****.***

Experience

Experienced and passionate Business Analyst and Scrum Product Owner with the ability to understand complex business and technology issues and leverage agile scrum principles to create new capabilities, from ideation to operational implementation. Demonstrated success in gathering, documenting, validating, and managing business use cases and requirements for project stakeholders and internal teams. A team player with proven ability to create strong working relationships and possess excellent communication, facilitation and organizational skills to ensure successful project results. Project portfolio includes supporting consumer and provider experience initiatives focused on creating exceptional experiences and foundational data identification capabilities to support other operational business functions & processes, as well as development and configuration of the ServiceNow platform.

UnitedHealthcare Global Solutions Minnetonka, Minnesota

Capability Manager, Scrum Product Owner May 2019 – Present

Product owner for Scrum and Kanban teams responsible for user story writing, facilitating backlog refinement, solution option evaluation, and risk mitigation

Prepare materials for and assist with facilitation of product planning sessions

Initiate construction and contribute to CBA business case for Global Solutions provider database and UI

Collaborate with and support Product Manager with feature definition and prioritization

Create release communication process for stakeholders to ensure of awareness of work in progress and completed

Contribute idea to corporate wide innovation challenge to automate FSA claims, construct business case and participate in the Idea Buildr Workshop

Present innovation participation experience on corporate wide Culture Ambassador call

OptumHealth Eden Prairie, Minnesota

Scrum Product Owner Dec. 2016 – May 2019

Created intake request process to manage new development and enhancement requests to ensure proper governance for the capability

Work with business partners and technical team to construct Features and User Stories in Rally

Construct strategic recommendations for Agile execution practices and processes

Manage and monitor program risks, issues and dependencies to mitigate impact to scope, budget, timeline, and quality delivery

Lead the Scrum team, including developers, BAs, QA, UAT

Prepared for and facilitated Product Increment sessions for Sprint Planning, identify ready Features and size User Stories

Prioritize and refine backlog to align with Product roadmap and business priorities

Manage stakeholder relationships with excellent verbal and written communication skills

Identify subject matter experts to assist backlog refinement

OptumHealth Eden Prairie, Minnesota

Business Analysis Consultant Dec. 2012 – Dec. 2016

Work with business partners and technical team to define, document, and review business, system, data requirements, and functional specifications

Consult with IT and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process

Prioritize and manage requirements to align with project scope, milestones and deliverables

Assist in preparation of estimates for Information Technology projects involving large capital investments

Review IT solution documentation for accuracy and alignment with stakeholder requirements

Identify subject matter experts to assist in requirements elicitation

Facilitate project and requirements sessions

Serve as liaison between business and IT partners

Ability to balance multiple projects, delivery dates and deadlines

OptumHealth Golden Valley, Minnesota

Product Manager-Reproductive Resource Services Feb. 2011 – Oct. 2012

Create operational processes and complimentary job aids to produce consistent procedures and improve product performance and administration

Evaluate product performance metrics on book of business and customer level and make recommendations for product & program changes

Work with cross functional team in areas including marketing, reporting, network, operations, and finance to enhance product and ensure customer commitments and expectations are met

Develop new product benefit design features and corresponding administrative processes

Produce product presentations for internal business partners and external customers that demonstrate product value and features

Standardize implementation procedures, documents and product benefit design to execute consistent customer implementations and meet product performance guarantees

UnitedHealthcare Edina, Minnesota

Senior Financial Underwriting Consultant Nov. 2005 – Feb. 2011

Evaluated pricing for individual client prospect groups of ADP TotalSource on an exception basis, applying risk analysis principles of age, gender, and industry characteristics

Prepared quarterly analysis of customer book of business to track achievement of growth and profitability goals for our customer worth $250 million in annual premium

Developed, executed and managed renewal and built renewal model

Coordinated operational changes for data migration ensuring data requirements were met

Coordinated management of the PEO relationship with other UnitedHealth Group carriers and managed distribution channel conflict between agents and brokers

Produced custom reports and provided analyses using data from various platforms

Proactively evaluated pricing in all markets to determine competitive positioning

Identified trends and areas for corrective action within our underwriting processes

Trained new team members in underwriting and team processes; served as a mentor

Watson Wyatt Worldwide Bloomington, Minnesota

Group and Health Care Analyst May 2004 – Nov. 2005

Povided data analysis support for pricing projects and assisted in the evaluation and design of health care and other benefit programs for clients

Conducted analysis of employers’ claims data using the Ingenix Parallax i tool

Utilized employer claims data to create client reports in order to develop health benefit strategies

Surveyed health plans about their products to compile benchmark data to determine market trends

Created client project deliverables and presentations using Microsoft Excel and Power Point

Education & Certifications

Certified Scrum product Owner 10-18-2016

St. Cloud State University St. Cloud, Minnesota Masters in Business Administration

Cumulative GPA: 3.87

College of Saint Benedict St. Joseph, Minnesota Bachelor of Arts in Economics May 2004

Cumulative GPA: 3.9, Major GPA: 4.0, Dean’s List: 5 out of 6 semesters

Honor’s Thesis: “The Uninsured: Determining Causes across the Nation”

Study Abroad: Galway, Ireland (Fall 2002)

Additional

Volunteer and former Board Member of Cradle of Hope: A non-profit serving the emergency financial needs of women and children in the community

Interests include traveling, golfing, skiing, cooking, reading, volunteering, family

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