Executive Assistant Customer Service
Resume:
Dierdre Mendes Shaikh
*************@*****.***
Objective
To explore opportunities with a dynamic organization that allows me to utilize my skill set and experience gained, working with an International Organisation like Red Bull India.
Educational Qualification
Graduated in Commerce through Mumbai University from St. Andrews College in Yr 2005
Currently pursuing Post Graduate Diploma in Marketing
Professional Skills
A dedicated and congenial professional possessing the unique ability to work in a team environment.
· Extensive service experience with demonstrated strengths in the following areas of expertise
· Distribution and Business Development
· Administration and Office Management
· Operations & Customer Service
WORK EXPERIENCE
Red Bull India Pvt Ltd.. 2012-till date
Commercial Assistant - India, Reporting To Director – Commercial
• Managing India Distribution Reports, Weekly Distribution Reports, Agreements, Merchandising, Checklists and Agreements for PAN India.
• Worked solely on Glass Door Branding execution along with Trade Marketing team as part of a project for General Trade Stores PAN India.
• Assisted in launch of Green Edition & Yellow Edition on Ecommerce sites. Helped in developing customer specific marketing programs to support the In & Out product.
• Keep a detailed handling customer service data and manage to deliver the strategic goals of the distribution team.
• Monitor competition activity, analyzing market share data via Nielsen data.
• Working closely with finance on SAP, with regards to payment clearances, invoicing, audit reports budget expenditure and to maintain budgetary records
Administrative Support & Office Management to Head
• Managing the Directors Calendar, making all travel arrangements, ensuring flights, itineraries, accommodation, currency and information packs have all been arranged and confirmed.
• Solely organizing Super Stockist Distributor conferences.
• To track travel expenditure and to maintain budgetary records for the Commercial team.
• To provide guidance and draft replies to general enquiries from consumers concerning distribution and other queries in India.
• Vendor Management: Execute & Monitor/Rate Contracts/ Agreements of all the Service Providers.
• Workplace Management: Ensure comfortable seating area and workstations are provided for the team.
Key Achievements:-
• Executed Glass door Branding in over 1000 General Trade Stores Pan India.
• Member of the core team to launch Red Bull Flavors (In & out Variants). Planned and implemented business strategies for pre and post launch.
• Managing Hospitality events for the Distributors & Super Stockist in India.
• Coordinated with the marketing team to design art work, direct mailers, pub quiz for key Distributors as a relationship building exercise.
STAR India Private Limited (Life OK) December 2011-December 2012
Executive Assistant to General Manager
• Providing administrative support to the entire team of Life Ok Channel (Earlier known as Star One) by coordinating meetings, performing clerical functions such as preparing and handling correspondence, arranging conferences, off sites etc
• Preparing and collating reports from Head of Departments, maintaining GRP reports, handling information requests.
• Arranging all travel related requirements for the General Manager.
• Scrutinizing Show budgets and Employee Claims and getting them approved accordingly.
• Created promotional materials and developed marketing campaigns.
• Communicate the strategies, targets and the steps involved in the advertising program
SUN18 Media Services Pvt. Ltd. (Network18 Group) January 2010 – December 2011
Sales Co-Ordinator (PAN India)
• Administrative support by preparing statistical reports, handling information requests, and performing clerical functions such as preparing and handling correspondence, arranging conferences and schedule meetings.
• Arranging all travel related requirements for the management team.
• Providing support and coordinating with the sales team and distributors for its entire operational requirement and to ensure smooth functioning of the sales team.
• Scrutinizing and processing of Affiliation Agreements in the system.
• Assisting Admin and HR Department in maintaining employee data.
• To plan workload and diary effectively and maintaining confidential files/agreements
• Respond to the complaints, grievances, demands, enquiries and suggestions of employees and provide them with suitable solutions.
• People Management: Address queries. Monitor efficiency of the team & manage contract employees (office boys) to support business.
Thomson Reuters India Pvt Ltd: May 2009 – January 2010
Executive Assistant – Legal & Focus Group Accounts
• Provide Executive Administrative support to Head of Legal and Focus Group Accounts Department and handling operations for the team.
• To make all travel arrangements and organize attendance to conferences, ensuring flights, itineraries, accommodation, currency and information packs have all been arranged and confirmed.
• Plan workload and diary effectively and maintaining confidential files/agreements.
• Track budget expenditure and to maintain budgetary records and prepare contract documents and office procedures in the everyday running of a corporate office.
Hutchinson 3 Global Services Pvt Ltd May 2005 -May 2009
Lead Advisor – Back Office Operations
• Provide necessary trainings to the team for better quality of work and grooming the better members of the team.
• Have also coached new advisors on the floor and have also helped in building and generating new ideas and projects for the department.
• Reporting for accounts actioned on daily basis for the team.
• Working and collating data on new processes and updates on error and systems.
• Solely handling the department reports generated on a daily basis for review.
• Conducting briefs and de briefs on new processes
• Collections AR Admin – Accounts Reversible Administration –Loan Team Coach / Trainer (Project)
• Solely handling team of 7 advisors in the department, managing requested leaves, assigning work lists at the beginning of the day, authorizing write-off’s.
• Conducted training for new staff in the department on advisor job profile in the team.
• Conducting briefs and de briefs on new processes.
• Attending conference calls with UK counter parts on work lists and new processes.
• Formatting and Updating Reports and sending them across to the Admin Team based in UK for reference
Hobbies & Extra Curricular Activity
Watching Movies, Travelling, Dancing
References
On Request
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