System Administrator

Mahdoom Ashik Cell: +91-994*******-

************@*****.***

OBJECTIVE

I am seeking an exciting role to deliver high impact solutions within the ITIL framework leveraging best practices learnt over implementing solutions for over a 50 clients. My track record includes both hands on and project leadership skills to deliver high client satisfaction and make a direct and measurable impact on their bottom lines.

PROFESSIONAL SUMMARY

Demonstrated experience in delivery of ITIL based IT Infrastructure Management, IT Service Desk and IT Asset Management solutions for over Four and Half Years that includes deliveries for over a 50 customers across various sectors.

Handled entire account management and delivery lifecycle from POC to Deployment & Post Delivery services..

Contribution to Intellectual Property- Conceptualized and built solution to track business lifecycle of organizational operations spanning CRMàOrder Fulfillment-à Service Deskà Book Keeping. The key client benefits that this solution provides is to render dashboard level visibility, automate operations, track and reconcile deliverables and monitor expenditure.

FUNCTIONAL EXPERIENCE - SUMMARY

Category

Function

Experience

Usage

System Administrator

Windows & Networking

4 years

Present

IT Asset Management Solution

ITIL Consultancy and Delivery

3 Years

2013-2015

IT Service Desk Management Solution

ITIL Consultancy and Delivery

2013-2015

IT Infrastructure Monitoring Solution

ITIL Consultancy and Delivery

2013-2015

Customised solution - To automate the organization's business processes

Senior Technical Consultant

2 years

2011-2012

Service desk Analyst

IT Technical

3 years

2007-2010

Technical Support

IT

2 years

2004-2006

IT Hardware Engineer

TRC-Support

2 years

2002-2004

ACME Systems

Field Engineer

2 years

2000-2002

EXPERIENCE

Jan 2016-Present

Company-Bharat Engineering Construction Company Private Limited

Designation:- System Administrator

Roles and Responsibilities:

1. User administration (setup and maintaining account)

2. Maintaining systems & Printers

3. Verify that peripherals are working properly

4. Quickly arrange repair for hardware in occasion of hardware failure

5. Monitor system performance

6. Create file systems

7. Install software

8. Create a backup and recovery policy

9. Monitor network communication

10. Update system as soon as new version of OS and application software comes out

11. Maintaining the site systems

12. Create Email ID’s and maintains the user emails and password updates.

Jan 2011 – 2015 .

Company- Tecknodreams Software Consulting Private Limited

Designation:- Senior Technical Consultant (SapphireIMS-Professional Services)

Roles and Responsibilities:

Spearheading the entire cycle of IT Service delivery, from Pre-Sales proposal solution engagements to facilitating scope, defining goals and objectives, scheduling, delivering and monitoring the Project implementation, followed by transition to support teams.

Leading functional interactions with development, testing and release

Management teams to ensure smooth progression of project delivery.

Consulting domain includes improving existing architecture frameworks to baseline, define, design and implement simplified, standards-based, service-oriented IT architectures. The role also includes continuous interaction with customers in order to ensure Service Improvement Plans are delivered post deployment sign off.

Effectively rolled out IT asset Management solutions for organizations with asset count ranging from Five hundred to Five Thousand Systems

Designing solutions aligned with ITIL framework for organizations that require specific business solutions

Overall Account and Client management

Crafting and reviewing IT process in order to guarantee vital Business Functions are delivered inline within the agreed framework of defined Service Level Agreements

Service Implementation includes standard ITIL processes and customized solutions like Budget Management and Risk Management solutions

Ensuring Service Strategy solutions meet the expectation of contractual terms

Providing vital insights to business ensuring framework for analyses of trends of IT Services in the way of adequate reporting and dashboards

Design and deployment of CMDB solutions that incorporates the key linkages between CMDB, Availability Management, Capacity Management and Business Service Monitoring.

Manage a team of ten Deployment and Support Engineers to ensure optimum Account Lifecycle management. Facilitating team meetings to track project implementation progress and ensure new releases are communicated

Internal profile involves maintaining sanctity of release with regard to Quick Fixes/Point Patches/Emergency Releases; Design and Maintenance of Internal CRM; Initiate

Revisions and Publications of documentation

Ensuring UAT of the deployed solution is carried in accordance to the client’s requirement

Jan 2007 - December 2010

Company-Alignbiz Software technologies Pvt Ltd

Designation-Service Desk Analyst

Responsibilities

Remote Administration of issues and configure the Mail clients and Ensure reports are generated from Sapphire tool for operation analysis. Ensure that day to day incidents are logged and drive towards closure within defined SLA’s.

May 2002 - December 2006

Company-Cybernetic Systems

Designation-Hardware Engineer –TRC Support

Handling the System Assembling, software Installations and trouble shootings

Hardware trouble shoots for PC’s and Printers in the period of May 2002-June 2004.

Working as a Resident Engineer for Technical Support in Easun Reyrolle Ltd

from June 2004 to December 2006.

Aug 2000 - December 2002

Company ACME Systems

Designation-Field Engineer

Frequent visits of customer places and solves the system related issue

ACADEMIC PROFILE

QUALIFICATION

UNIVERSITY/SCHOOL

Year Of Passing

%AGE

DHT

Lan Eseda Computer Institute

Tirunelveli

1999

70

DECE

Mohamed Sathak Polytechnic

Kilakarai

1998

70

10th

LK Higher Secondary School

kayalpatnam

1995

75

PERSONAL DETAILS

Date of Birth : 25th April 1977

Father's Name : Mr. M.Abdul Wahab

Sex : Male

Nationality : Indian

Languages known : English, Tamil

Place : Chennai

I undertake that the details provided are true to the best of my knowledge.

SapphireIMS Client Implementations

Client Name: - Sundaram Mutuals-Chennai

Implementation:- Service Desk and Asset Management

1.Configured Incident Management & Service Request Management for Tracking the IT related issues. Login the complaints through Web portal.

2.Configured Graphical Dashboard Reports & Scheduled Summary Reports

3.Configured the CMDB module for IT Assets & Non IT assets to track the Asset life cycle.

4.Configured contract management for maintain the records of Vendor related Contracts.

Client Name:- Shriram Finance Ltd

Implementation:- Service desk Management

1.Configured the Incident Management to record internal Hardware and Software related issues.

2.Configured Email to Record feature.

3.SLA Configured based on the severity for IT related incidents.

4.Configured SLA compliance, Call Summary & Scheduled reports.

Client Name:- Sical logistics-Chennai

Implementations:- ITSM, CMDB & BSM

1. Configured Incident & Change Management Process.

2.CMDB Module configured for IT Assets & Stores

3.Contract Management for Vendor Details Monitoring

4. Configured the Alerts for Warranty & Contract Expiry

5.Configured the Performance Monitor for Servers & Network Devices

6.Threshold set for hardware and Software alerts

Client Name:- Thomas Cook Pvt ltd-Mumbai

Implementation:- BSM & IT Automations

1.Server Performance Monitoring for System down time

2.Process and service monitoring

3.Event log & Syslog monitoring

4.Network Interface and Router Inbound and Outbound utilization.

5.Software and Hardware Change Alert

6.Remote Desktop

7.Software Deployment

8.Windows Patch Management

9.Graphical interface for Dashboard Performance report.

10.Alerts to ticketing.

Client Name:- Mahindra Holidays-Chennai

Implementations:- ITSM, CMDB & BSM

1.Incident & Change Management

2.Configured Workgroups for different teams handled their calls in his groups.

3.Email to ticket configure for each teams to land the calls separately.

4.SLA’s configured workgroup based and different business hours

5.Reports configured for different workgroups and schedule the reports for weekly & monthly.

Other Clients:-

1. Sundaram Fasteners- ITSM

2. Star Health- ITSM & CMDB

3. Excelacom-ITSM & CMDB

4. CSC-ITSM & BSM

5. Dalmia Bharath-ITSM

6. Durr India-ITSM

7. AFL-BSM

8. Skava Systems-ITSM & CMDB

9. CRI Pumps- ITSM & CMDB

10. Ramaraj Cottons-ITSM & CMDB

11. Shriram City Union- ITSM & BSM

Yours Sincerely

[A.W.Mahdoom Ashik]

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