NICOLE HEWITT

Benton Harbor, MI ***** 269-***-**** adbozx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Hard working Manager with 20+ years of experience in customer-oriented roles. Strong communicator with proven ability to provide high standards of service to a variety of personality types, and to effectively maintain a positive attitude during conflict resolution. Professional background includes leadership, team-work and cash management in fine dining establishments.

PROFESSIONAL EXPERIENCE

FLOOR MANAGER/SERVER 2016-Present

221 Main Restaurant & Cocktail House/The Terrace, St. Joseph, MI

Manage the daily operations of the restaurant including the direct supervision of all employees.

Ensure positive guest service in a fast-paced environment.

Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Enforced proper security procedures to protect employees, guests and company assets.

Provide direction and training to employees regarding operational and procedural issues.

Follow opening and closing protocols to effectively deliver service to guests in a clean environment.

Attained Employee of Month four times in one year.

SHIFT LEADER/SERVER 2012-2016

Lakehouse Restaurant, St. Joseph, MI

Monitor and coordinate staff responsibilities of 20-40 employees.

Ensure that the front of the house employees are operating at a high standard of service every night.

Lead with a fun, yet business-like personality to ensure that revenue and the environment of the restaurant meets the format of the business.

SERVER

Sophia’s, Benton Harbor, MI 2006-2018

Bob Evan’s, Benton Harbor, MI 2006-2013

Hot Spot, Coloma, MI 1999-2006

Ensure optimal guest experience by serving food and drinks in a friendly and helpful manner.

Manage orders and accompanying financial transactions using digital Point of Sale system.

Follow proper maintenance of food hygiene in accordance with standards and guidelines

OFFICE SKILLS

Word

Excel

Outlook

Typing

Fax

Copiers

PROFESSIONAL SKILLS

Organization

Attention to detail

Time management

Communication

Reliability

Multitasking

Physical stamina

Positive attitude

Efficiency

EDUCATION

Watervliet High School, Watervliet, MI 2004

Diploma

VAN BUREN TECH, Lawrence, MI 2001-2003

Office Occupational Studies

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