Customer Service Security Guard

CURRICULUM VITAE

PERSONAL DETAILS:

NAME: LYDIA NAKIVUMBI

DATE OF BIRTH: 17/07/1988

PP NUMBER: B1588519

NATIONALITY: UGANDAN

MARITAL STATUS: SINGLE

ADDRESS: AL SABEH STREET, DOHA, QATAR

EMAIL: ***************@*****.***

PHONE: +974-********

PERSONAL STATEMENT:

I am an organized person with high responsibilities, extremely good under pressure and a team player. I have gained diverse set of qualifications throughout my employment opportunities which helps me accommodate customer needs.

I am friendly, punctual and enthusiastic team player. To secure a position, I utilize my organizational skills, customer service skills and work ethic while fostering my growth within the company.

SKILLS:

-Active listening and learning

-Social perspectiveness

-Judgement and decision making

-Critical thinking

-Complex problem solving

-Management of material and personal resources

EXPERIENCE:

8/11/2018 – Present

–Housekeeping attendant at aspire zone.

>ensure cleaning is maintained to a required standard

>deep cleaning and following the cleaning schedule

>conducting cleaning inspection

>ensure compliance with the HSE standards

>maintain a high standard of personal hygiene always

2014-2018

–Waitress – Grand imperial hotel Kampala Uganda.

>greet and escort customers to their tables

>presented menu and provided detailed information of the menu

>prepared tables by setting up linens, silverware and glasses

>informed customers about the days specials and offers

>took accurate food and drinks orders using order slips or by memorization

>served food and drinks

>arranged table settings and maintained a tidy dining area

2014

–security guard – finance trust bank kampala Uganda

>ensured safety of client and staff within the premises

>directed clients to the right tellers

>maintained order within the premises

>maintained organizations stability and reputation by complying with legal requirements

>contributed to team effort by accomplishing related results as needed

EDUCATION:

2014 – CERTIFICATE IN SECURITY TRAINING MAXIMUM SECURITY

2007 – 2008 – UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE) ST. CHARLES LWANGA K.G.T.C.

2002 – 2006 – UGANDA CERTIFICATE OF EDUCATION (UCE) ST. ALOYSIUS S.S.S BWANDA

1994 – 2001 – PRIMARY LEAVING EXAMINATION (PLE) ST. THERESA PRIMARY SCHOOL BWANDA

ADDITIONAL – BRITISH INSTITUTE OF CLEANING SERVICES (BICSs)

LANGUAGES:

ENGLISH – FLUENT

LUGANDA - NATIVE

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