Manager Customer Service

SAMREEN AKBER

Mob: +971-**-***-****

E-mail: ***************@*****.***

My objective is to obtain a position in a professional office environment where I can work on my skills that can benefit the organization. Ideally, I wish to have a focus in Manage- ment and contribute in the projects for a growing organization. To acquire a challenging position in an environment where I can best utilize my skills and education. WORK EXPERIENCE

OFFICE ADMINISTRATOR WITH PISE PAKISTAN

(February 2014 to June 2018)

Major Responsibilities:

• Manage the filing, storage and security of documents.

• Respond to inquiries. Assist with preparation of presentation and quotations for clients.

• Manage the repair and maintenance of computer and office equipment.

• Supervise customer services and respond to customer inquiries.

• Represent the organization at trade exhibitions, events and demonstrations.

• Assist with the event management team for organizing production and marketing events.

• Advise on forthcoming projects/services developments and discussing special promotions.

• Undertake new and additional responsibilities as and when required. COUSTOMER SERVICE REPERSENTATIVE AT TELENOR PAKISTAN

(August 2019 to December 2019)

• Attract potential customers by answering product and service questions.

• Resolve customer complaints via phone, email, mail or social media.

• Handled changes in policies or renewals.

• Worked with customer service manager to ensure proper customer service is being delivered.

• Informed customer of deals and promotion.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Advised on company information.

• Suggested information about other products and services.

• Proceeded orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

ASSISTANT FOR PROGRAM MANAGER WITH FOCUS ISLAMABAD

(FEBURARY 2019 TO JULY 2019)

• Helped program manager with time and daily management, scheduling of meetings, corre- spondence, and note taking.

• Respond to phone calls and mails

• Attended different meetings and conferences and talking notes of important things discussed in meetings.

• Handled office schedules, coordinate meetings and visits.

• Updating paperwork maintain documents and word processing. Internship & Courses

AIMST University Kedah, Malaysia Designation: Student Assistant

(July-August 2018)

•Assist students in handling their academic

•Handle and respond to student.

•Assist and support teaching faculty in their daily tasks.

•Greet students and assist them in admission processes.

•Counsel and instruct students on college procedures and process. Human development foundation Pakistan

(June 2018-july 2018)

•Support the day to day running of the NGO and attend meetings with local actor’s au- thorities and community member

•Shadowing the manager and coordinator in general administration and day to day tasks.

• Attend frequent operational meetings to discuss events at the foundation

• Wrote different articles

• Translate questionnaires from English to urdu

EDUCATION

Degree Duration Grade/Division Board/University

Bachelor of Social Science

(Hons)

2015 - 2019 3.65/4.00 Bahria University Islamabad

Intermediate of Arts 2012 - 2014 1st Division Ayesha Institute Islamabad SKILL SET

• Comfortable working in Windows, IOS and any automated environment.

• MS-Office (MS Word, Excel & PowerPoint).

• Internet & Networking.

• Proficient in English (Written & Verbal): Reporting & Presentation.

• Strong Communication & Interpersonal Skills.

• Sound Negotiation Skills.

• Able to work under stress and pressure.

• Assertive, Courteous, respectful, attentive and hard working. VOLUNARY EXPERIENCE

• Active member of a Charity School called Community Social Services working for underprivileged children in Islamabad, Pakistan.

• Worked as an active member of Aga Khan Youth and Sports Board, Gilgit, Pakistan

• Worked as a Training Coordinator for Girls Guide Association, Hunza, Pakistan

• Worked as Active member of Girls Guide Association for Hunza Pakistan for almost 15 years. REFERENCES

References will be available upon request.

Contact this candidate