Sr Customer Service, Office Clerical Assistant

Mexellinne Suarez

Telephone: 813-***-**** – Email: *********@*****.***

Summary

A passionate individual who enjoys creating and maintaining positive relationships in all professional aspects. Dedicated to help achieve company goals and gain more responsibility to further my extensive customer service knowledge, resulting in both personal and professional growth within the company. Skills

Bilingual (Fluent English/Spanish)

Administrative Support

Customer Service

Highly Organized

Detail Oriented

Problem Solver

Documentation

Data Entry

Experience

Clerical Support Associate August 2008 – July 2018

TIME Customer Service, Inc.

Recruited to assist with various administrative duties while delivering excellent customer service and gaining administrative respect.

Supported daily office activities such as but not limited to; routed calls professionally to the appropriate contacts and typed documents such as correspondence, memos, faxes and emails to both internal and external clients in both English and Spanish.

Recognized for strong ability to multi-task with excellent time management abilities and a resourceful approaches.

Built lasting, working relationships with staff and executives while maintaining utmost discretion when dealing with confidential topics.

Maintained office supplies.

Sr. Client Services Representative

November 1988 – July 2008

TIME Customer Service, Inc.

Promoted to a senior position to assist team members with escalated client situations related to magazine subscriptions and account inquiries; while exceeding company expectations with day to day responsibilities.

Provided professional and procedural assistance in both English and Spanish to all clients by using subject matter expertise related to the various products and services offered by TIME and its affiliates; primarily magazine subscriptions.

Obtained and processed client payment information in a secure manner.

Maintained client relationships by providing new product information and as a result, gained client satisfaction and long-term magazine subscriptions.

Cross trained in various positions and departments within the company.

Trusted with special projects by management related to dedicated clients, client correspondence and mentoring team members.

Education

High School Diploma / Hillsborough High School, Tampa, FL 1976

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