Customer Service Manager
Resume:
Robert Soto
Integeity, knowledge, leadership, follow through.
Placentia, CA 92870
***********@*****.***
Seeking a position in Sales where my personal drive, skills, education and experience can be
effectively utilized.
Willing to relocate: Anywhere
Work Experience
Father
Stay At Home Dad - Placentia, CA
April 2008 to April 2018
Raising a healthy, intelligent, charismatic and beautiful little girl.
Western Business Development Manager
MEDICAL CAPITAL CORPORATION
2006 to 2008
Maintaining relationships with existing financial institutions, finance attorneys, and the general
healthcare field as well as cultivate new relationships with such people in order to better service the
financial needs of the healthcare industry.
Key Account Manager
SCHAERER MAYFIELD USA, INC
2005 to 2006
Direct capital sales representative for national medical company specializing in OR surgical beds.
Responsibilities include overseeing Southern California sales and maintenance of existing accounts
while expanding customer base with a vast inventory of old and new product lines.
Territory Manager
PRI - Glendale, CA
2004 to 2005
Accountable for maintaining existing accounts and generating new business providing surgical and
cosmetic
equipment rental to hospitals, surgery centers and doctor's offices throughout Los Angeles County.
Operations Manager/Field Service Representative
SOUTHLAND SURGICAL & ASSOCIATES - Rancho Dominguez, CA
2000 to 2004
Responsible for sales, marketing and all phases of operational development with a constant focus on
increasing revenues/profits, enhancing customer service effectiveness and technical support.
Field Service Representative/Technician
PRI - Glendale, CA
1997 to 1998
Provided extensive, expert product education, technical support and customer service functions
as a satellite representative/technologist in all aspects of medical equipment usage, repair and
maintenance.
Field Service Representative/Technician
MED SURG SPECIALTIES - Brea, CA
1994 to 1997
Consulted with surgeons as well as all levels of healthcare professionals in ORs throughout Southern
California in providing in-depth technical support and ensuring successful medical laser rentals.
Education
Liberal Arts
Fullerton College - Fullueron California
August 1991 to August 1993
None
Skills
MICROSOFT WINDOWS (Less than 1 year), MS OFFICE (Less than 1 year), Salesforce, Data Entry, Sales,
Account Management, Cold Calling, CRM, Inventory Management, Quickbooks
Certifications/Licenses
Graduate from Beckmam schooll of Lasers
April 2006 to Present
Trained in all aspect of different lasers specifically designed for surgical use.
Additional Information
• 15 years of strong and diverse medical-technical customer service and sales experience.
• Exceptional leadership abilities. Selected as Operations Manager by executive management of one of
the largest providers of medical laser rentals in Southern California based on a high degree of hands-on
experience, superior communication skills, excellence in service performance and a constant focus on
professionalism.
• Superior customer service focus. Provide direct consultations to physicians, nurses and medical
administrative staff concerning all aspects of high-tech medical equipment repair, maintenance and
usage.
• Exemplary communication and interpersonal skills. Relate quickly and professionally with all cultures,
personalities and business levels. Work well either independently or as an active team player.
• Highly industrious, goal-oriented and motivated, with a proven track record for a superior work ethic,
dedication and integrity. Additional strengths: crisis management and thorough product knowledge.
COMPUTER SKILLS
Microsoft Windows, MS Office & Internet research savvy
Contact this candidate