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Customer Care Manager

Location:
Kampala District, Uganda
Posted:
February 08, 2020

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Resume:

MATSIKO AMON (BAPM, UCU ****)

+256-********* +256-*********, adboh1@r.postjobfree.com

D.O.B: 25TH/ 12/ 1989, UGANDAN, YEARS: 29, MUNYANKOLE

QUALIFICATIONS

Academically- gifted student who excels in public administration and management, and computer. (QuickBooks preparations, book keeping software and Microsoft office suits.)

Accomplished in marketing management and offering a two year in handling, training, supervising, record keeping and cashiering.

Finely tuned analytical and research skills with dedication to clear communication and presentations .Able to maintain an exceptional rate of productivity, accuracy and efficiency.

High level of organization, self-driven and with a proven record of working jointly.

Exceptional interpersonal skills. Handle sensitive matters with tact poise, and diplomacy. In- depth experience, understanding individual needs and educating approximately.

Accomplished research methodology training tools, like data collection data entry and analyzing.

CAREER OBJECTIVES

To work diligently for the organization so as to realize value addition, identity embraces and shares the vision of the employer. Ability to analyze and find the smallest of errors and collect them before they become serious problems with high ethical standard.

PERSONAL STENGTH

Honest, confident hardworking worker ;a person of keen judgment with a record of integrity and dependability, poised to leverage education and experience towards launching a successful career in the field of administration with an organization seeking an articulate team community participant committed to supporting organization objectives.

ACADEMICS

YEAR

PRIMARY/HIGHSCHOOL/INSTITUTION

AWARD

2011-2015

UGANDA CHRISTIAN UNIERSITY, BISHOP BARHAM UNIERSITY COLLEGE, KABALE

P. O. BOX 4 MUKONO

BACHELORS DEGREE IN PUBLIC ADMINISTRATION AND MANAGEMENT

2009-2010

NOMBE SECODARY SCHOOL,P.O.BOX 1996 RUBINDI, MBARARA

UGANDA ADVANCED CERTIFICATE OF EDUCATION

2005-2008

TROPICAL SECONDARY SCHOOL, P.O.BOX 1190, BWIZIBWERA MBARARA

UGANDA CERTIFICATE OF EDUCATION

1997-2004

RUTOOMA MODERN PRIMARY SCHOOL, P.O.BOX 1061, MBARARA

PRIMARY LEAVING EDUCATION

WORKING EXPERIENCE

Cashiers, supervisor, and manager Rockzone Prestige Hotel, plot 317 Mpala, Nkumba Entebbe. Sept 2017-March 2018.

Supervision

Ensuring teamwork and effective-friendly working environment between workers.

Ensuring effective, maximum and timely quality service delivery by workers towards clients.

Resolving misunderstandings between workers and clients.

Ability to reserve security and protest company property, cleanliness within and workers, customer care handling, and time management.

Accounting

QuickBooks preparations, book keeping software, Microsoft office suits.

Auditing. By conducting an official financial inspection of books, accounts statutory records and vouchers, banking accounts, stock sheet review and preparations.

Oversees company budgets, organizing staff payrolls, track expenses and report finances with high ethical standard.

Ability to analyze and find the smallest of errors and collect them before they become serious problems with high ethical standard.

Cashiering and organizing payrolls.

Acting community Development Officer, Rwanyamahembe sub-county, Kashari County, Mbarara district May 2015- March 2017.

Supervising all sub-county development based projects.

Report writing, carrying out community based trainings.

Conflict resolution especially on land, child abuse, domestic violence, sanitation.

Community mobilization, to sensitize the community about new government programs.

Perform other duties as assigned by the sub-county management committe

OTHER RELEVANT TRAININGS AND WORKING EXPERIENCE

Research consultant for MANGO TREE UGANDA on a baseline survey research under WEKOnnect group Uganda, in Masidi district. It took a period of one week (24th July 2017- 30th July 2017).

Sub-county Registrar for 2015 pilot man power survey research on behalf of Uganda Bureau of Statistics, which took place in Rwanyamahembe sub-county, Kashari county, Mbarara district. It took a period of one month, between 1st November- 30th November 2015.

2013 August, completed a STATA training and as a senior staff leadership and management with Innovation for Poverty Action.

Also participated in one week training in public dialogue on Constitutionalism and Human Rights by Center for Constitutional Governance, which took place in Ankole Western University Project, Sheema district between 9th- 14th Oct 2012.

2013 August, completed a STATA training and as a senior staff leadership and management with Innovation for Poverty Action,

REFEREESS

MR. KAKURU PETERSON, CHAIRMAN LC 111 RWANYAMAHEMBE SUB-COUNTY,

KASHARI COUNTY, MBARARA DISTRICT,

P .O BOX 1 MBARARA

TEL+256-*********

MR. AKANDWANAHO JOSHUA KALOLO, PROPREATOR, HOUSE OF CHENKO FASHIONS AND DESIGN,

P. O .BOX KAMPALA UGANDA

TEL: +256-*********,

EMAIL: adboh1@r.postjobfree.com

ATUHAIRWE DEREK, WARE HOUSE ASSISTANT, NATIONAL MEDICAL STORE

P.O.BOX 16 ENTEBBE,

TEL: +256-********* EMAIL: adboh1@r.postjobfree.com



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