JONATHAN IVANOV

647-***-****

adbo90@r.postjobfree.com

*** ******* ******, ** *** 3Z8

CAREER OBJECTIVE

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, and to expand my learning, knowledge, and skills in a reputable position.

RELEVANT EXPERIENCE

HMS Host

Toronto Pearson International Airport

Server, Bartender - November 2019 - present

● Effectively listened to, understood and clarified guests concerns and issues.

● Working in a fast-paced environment and ensuring food orders are correct before serving to guests.

● Served guests in a fast-paced environment and managed time for an optimal experience for each guest.

● Operated a computer with multiple information screens to resolve customer inquiries.

● Maintain a professional work environment for coworkers to be productive and active with their assignments.

Beck Taxi

Customer Service Representative,June 2017 - October 2018

● Providing world class customer service for the largest Taxi provider in North America.

● Effectively processing a high volume of telephone, app, and online orders for accurate and reliable service.

● Maintaining an efficient filing and delivery system for up to and over 1400 Wheel-Trans rides per day.

● Connecting with customers to offer customized solutions for unique rides while building long lasting rapport.

● Going beyond the line of duty to provide excellent service for customers with a variety of special needs.

● Utilizing exceptional problem solving skills to offer immediate solutions for delayed orders and logistical issues with drivers.

● Providing tech support for tablets and POS terminals. Beaches N’ Cream

Food Vendor/ Cook, June 2015 – September 2019

● Sell refreshments and food at sporting events, parades, concerts, and normal daily basis.

● Take orders and check inventory to ensure products are in stock.

● Ensure food meets health and safety standards and is kept at optimal temperatures and conditions.

● Operate large-volume cooking equipment such as grills, deep- fryers, and griddles.

● Enter transactions in the cash register and provide customers with the total bill. EDUCATION:

East York Collegiate Institute

Sept. 2013 – June 2017

Smart Serve Certified

Transport Canada Security Card (RAIC)

CORE COMPETENCIES:

● Language Competencies

English: Native Proficiency

Bulgarian: Native Proficiency

Macedonian: Native Proficiency

French: Intermediate Proficiency

● Exceptional Customer Service Skills

● Active listener with remarkable ability to

identify needs and find resolutions

All References Upon Request

● Excellent Time Management and

Organizational Skills

● Advanced Computer Skills (Operating

system Windows and MacOS)

● Ability to work collaboratively in teams and

manage conflicts constructively

● Hard working and able to work in a fast

paced environment and under strict

deadlines

All References Upon Request

Contact this candidate