TECHNICAL SKILLS:

Reginald Ector

PO BOX ***** Atlanta, Georgia 30359

(P)678-***-**** adbo8f@r.postjobfree.com

Operating Systems: Windows 9x, NT, 2000, ME, XP, Vista, 7 and UNIX, Windows NT, 2003 and 2012 Server

Applications: SunGard Public Sector’s HTE\ Naviline ASP (ERP), FireHouse, GBA, Optiview, Oracle, Microsoft Dynamics CRM 4.0, Courtware, Electronic Warrant Interface, GCIC, Information Technologies Inc. Public Safety Records Management System, L-3 Mobile-Vision Audio\Video, Clonezilla.

MS Office, Remedy, Citrix, MS Outlook\ Exchange, Clear Case, Remedy, People Soft, Clarify, Magic Help Desk and Ceridian, Citrix, Visio, MS Project, Evidence 2000, Police Central, Unisearch, Cyberlynx, Cognos, Utility Manager, AT&T Communications Manager, Cisco VPN, Dame Ware, Remote Desktop, CA, Ghost 9.0, Kiva, Passport, Hansen, Active Directory.

Hardware

●Supported HP, Lenovo, Dell, Compaq, Gateway, IBM, Toshiba

●Replaced the following: network interface, video, sound, and modem cards.

●Replaced hard and floppy drives, CD-ROM’s, SIMMs memory chips, System Boards, Power Supply Units, and Cisco IP phones

●Android, Blackberry and iPhones and Tablets

●HP EliteBook Series, Lenovo T Series, Panasonic Tough Books

Servers: Dell 2550, HP ML350, HP Proliant DL380, HP ML330, Dell Precision 220

Network: DHCP, DNS, Active directory, VPN, Active Directory, Cisco 3500 switch

TECHNICAL TRAINING:

New Horizons Computer Learning Center, Atlanta, Ga

●Windows Server 2012

●Planning and Managing Windows 7 Desktops

●CompTIA Network+

●CompTIA Mobility+

●Microsoft Dynamics CRM/365 Certification

●Windows NT Administration

●PC Hardware

●Microsoft Office and Office 365 Suite

●Oracle

●Computer Forensics certificate (Emory University, Atlanta, Ga.)

●IS Project Management (American Management Association, Atlanta, Ga.)

PROFESSIONAL EXPERIENCE:

HCL Inc.

Desktop Support Technician

Performed beak fix solutions for Lenovo and Dell laptops and desktops to include the replacement of displays, keyboards, track pads, memory and hard drives.

Performed Windows 7 to Windows 10 migration.

Imaged computers and installed software using Landes.

Utilized hard drive encryption software McAfee, SecurDoc and Wave.

Troubleshot various hardware, software and network related issues.

Perform asset management to account for all equipment that I receive and ship from and to the users.

North American Electric Reliability Corporation (Randstad Agency), Atlanta, Ga 7/15-10/18

Applications and Client Support

●Provide remote support and troubleshooting connectivity issues for Microsoft Dynamics CRM based applications for over 1000 users in the US, Canada and Mexico.

●As CRM support, was responsible for in-house developed application such as TEAMS, MIDAS and UMR

●Troubleshot accessibility issue with account records

●I created and modified user account records and reset passwords

●Assigned user roles, positions and privileges

●Modified Active Directory accounts to match that of the contact/user role within Dynamics CRM

●Used Active Directory to ensure that the correct AD group was associated with backend SharePoint site.

●Trained on personal views, dashboards, workflow\business rules customizations and process flows

●Trained users on Dynamics CRM portal registration, functionality and connectivity

●Collaborated with Systems, Database and SharePoint Administrators along with third-party Developers in the development of new system processes and procedures.

●Created user documentation of procedures

●Provided desktop support for 75 company employees both local and remote utilizing Bombgar and SCCMremote utility to control, push software updates, manage and resolve MS Office, Outlook Email, connectivity, printer issues and to installing software that often requires me to contact third-party vendors.

●Managed Footprints ticketing system, tracking issue cause, resolution or escalation.

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●Carlton Fields Jordan Burt P.A., Atlanta, GA 2/11- 6/15

Hardware Support Technician

●Provided general desktop support and asset management, installed, troubleshot hardware and software issues, troubleshot network and email related connectivity issues, re-imaged pc’s for 50 local and 25 remote firm users as well as managing 4 video conference rooms activities for the Atlanta and Tallahassee, FL offices.

●Managed the firm’s Atlanta based disaster recovery server room as well as a smaller server room in Tallahassee, FL.

●Managed and supervised the Atlanta server room upgrade project to include the construction of a new adjoining mechanical room for the installation of a new server room AC system as well as a new Libert 15KVA UPS.

●Physically installed as part of server room upgrade project Cisco 6509-E core switch, APC 3000 Smart UPS’s, Cisco Catalyst 2960G internet and VPN routers, along with 5520 ASA security appliances for each, FireEye FE4310 anti-virus appliances and a Cisco MCS 7800 Media Convergence server for new phone system.

●Deployed and configured thin client desktop computers utilizing VMware.

●Managed Cisco\Tandberg and Crestron AV systems and their repair for local and international video conferencing equipment.

●Provided connectivity support between in- house users and external users around the country and abroad.

●Collaborated with local vendors to reconfigure the Crestron system and repair the Cisco\Tandberg equipment

●Installed and configured Cisco virtual phones of end users.

●Used active directory to manage user’s accounts.

●Used Cisco web administration utility to reset VOIP phone settings for users

●Configured and administered Mobile Iron software for use on user’s mobile devices to include iPhones, Androids, Blackberry and Windows phones and their respective tablets.

●Worked closely with various vendors for installation and repair of equipment and services.

●Provided remote support to end users using SCCM, RDP and joinme.com.

CH2MHill\City of Johns Creek (City Hall\Public Safety), Atlanta, Ga 5/07-11/10

Support Technician-Desktop\Applications\Administration

●Provided desktop support for Public Safety and City Hall end users, resolving hardware,

●Software and network connectivity issues as well as performing inventory control.

●Upgraded and configured SunGard Public Sector’s Naviline ERP system with special emphasis on printer, credit card and internet facing deployment (IFD) connectivity for end users.

●Imaged desktops and laptops to reduce user down time from computer crashes, also performed data recovery of sensitive information while ensuring the chain of custody and data integrity

●Deployed and managed over 50 laptops for police cars, utilizing wireless access and VPN technology

●Installed SQL Server, as well as performed tape backups for public safety.

●Installed application server that supported ADP payroll application, Optiview records management system

●Managed the L3 Mobile Vision audio\video equipment for patrol cars and interrogation rooms and

●Installed a wireless antenna system connected to a video distribution server system used to record and burn digital evidence for Crime Scene Investigators, Law Enforcement Officers and other users.

●Managed multiple projects, collaborating with vendors for the installation, connectivity and

●Deployment of various services, applications and hardware for Public Safety and City Hall.

City of Atlanta 8/04-5/07

Desktop Support Technician

●Provided desktop support for over 1500 Public Safety and City Hall end users, resolving hardware, software and network connectivity issues as well as performing inventory control.

●Imaged desktops and laptops to increase productivity and reduce the down time of computers, also performed data recovery of sensitive information while ensuring the chain of custody and data integrity

Wachovia-SouthTrust Bank\My Resource Connection, Atlanta, Ga 4/04-8/04

Lead Field Engineer

●Installed PC’s, servers, UPS’s and various banking related devices.

●Imaged existing Dell OptiPlex Computer using Ghost software.

Strategic Staffing Solutions, City of Atlanta (City Hall) 12/03-4/04

Support Technician

●Performed inventory control, diagnostic and Windows updates to all 1800 Dell computers running Windows 2000 under the city’s inventory.

●Provided training and supervision to new team members ensuring that a documented process was followed.

●Performed data transfer and recovery to newly deployed desktops.

Atlanta Public Schools (Facilities) \Strategic Staffing Solution, Atlanta, Ga 03-12/03

Network/Video Security Specialist

●Provides desktop support for approximately 120 users, within a Windows 98, 2000 and XP environment, desktop and laptop computers, resolving network issues.

●Responsible for the inventory, configuration, ghost imaging, deployment and routine maintenance of all hardware and software within the Facilities Services division.

●As part of the Facilities Security Team some responsibilities include the configuration, deployment and routine maintenance of video surveillance camera servers for over 80 schools. Servers Included the HP Proliant DL380 and ML330 and Dell Precision 220.

VoiceStream\Powertel Wireless\ Comsys Agency\ SunTrust Bank, Atlanta, Ga 11/01-3/02

Desktop Support Technician/ Installation Technician (Lead)

●Provided desktop support for over 600 end users, resolving hardware, software, network connectivity and dial-up access related issues. Also used imaging software on Compaq desktops and laptops to increase productivity and reduce the down time of crashed computers

●Supported National Call Center, duties installing and troubleshooting various software

●Instrumental part of team that performed various systems upgrades

Sema Group Telecom, Atlanta, Georgia 4/99-10/01

Desktop Support (Lead)

●Supervised a staff of 3 Desktop Support personnel in the day to day desktop support of over 400 end users. Supported the following software, MS Outlook\ Exchange, Office 97\2000, Clear Case, Remedy, Oracle, People Soft, Clarify, Magic Help Desk and Ceridian.

●Provided some LAN Admin. Support to include creating LAN\E-Mail accounts, granting users access to various server share points, performing tape backups using Back-Up Exec software.

●Consulted with various departments on the development and execution of planned projects, assessing and meeting their hardware and software needs

●

Georgia Pacific, Atlanta, Ga 10/95-10/01

Delta Air Lines, Atlanta, Ga 9/94-9/95

Served in the military (U.S. Air Force) 6/84–6/94

CERTIFICATIONS/TRAINING:

Microsoft Dynamics CRM Installation and Deployment Exam MB2-633: February 2011

●Execute the pre-installation checklist requirements that must be in place before installing Microsoft Dynamic CRM Server

●Create and Implement Installation procedures for Microsoft Dynamics CRM Server

●Create and Implement Installation procedures for CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM E-mail Router

●Complete the Post-installation review that verifies the validity of the installation

●Complete several Post-installation tasks. This includes loading of sample data

●Upgrade a Microsoft Dynamics CRM v3.0 installation to 4.0

●Uninstall Microsoft Dynamics CRM 4.0

Customization and Configuration Exam MB2-422: March 2011

●Add user accounts

●Create and maintain security roles

●Create teams of users

●Create and configure multiple organizations within one implementation

●Configure system settings, currency exchange rates

●Configure multilingual user interface language packs

●Import and export customizations Customize forms and views

●Customize database entities and attributes

●Customize entity relationships and mappings

●Identify areas where advanced customization functionality can be implemented

Business Analyst Functions:

●Created technical documentation for staff and clients

●Performed requirements gathering via client facing

●Provided server and client support during pre and post systems upgrade Trained clients on new systems

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