Technical Support System Administrator

Adetayo Bero

Summary

Systems Administrator with experience of I.T including monitoring, configuration, troubleshooting, maintenance, security, automation of operating systems and applications.

Knowledge and experience managing projects including implementation and lifecycle maintenance.

Excellent team player, quick learner, goal oriented, with a strong drive for performance, success and continuous self-improvement.

Education & Certifications

Bachelor of Science in Computer Science from Olabisi Onabanjo University - Ogun State, Nigeria

Red Hat System Admin I

Technical Skills

Operating Systems/Platforms: Windows 7/8/10, Windows Sever 2000, Windows Sever 2003, 2008, 2012, 2016, VMware ESXi, MacOS, UNIX

Applications/Packages: Apache, Nfs, Ftp, WinSCP, Microsoft Office, Putty, VMware, Microsoft Azure, Git

Language: Bash Scripting, Python, MySQL, C, C++, Java, HTML/CSS

Professional Experience

Bank of America Plano, TX Dec 2017 – Present

System Administrator

Manage and supported a cross platform environment configuring via Enterprise and Open Source

Orchestrated configuration files and machine agents on multiple Windows client Servers.

Effectively used AppWorx and Autosys job scheduling software to monitor and request jobs, view log error output files, and ensure jobs are properly running.

Deploy codes into production windows production servers.

Extensive analytical skills in troubleshooting failures by providing known errors and root cause analysis.

Altice USA. – Plano, TX Jan 2017 – Dec 2017

System Administrator

Created Window Virtual Machines using VMware.

Installed, configured and supported Apache web servers.

Deployed open source softwares like Apache, Tomcat, Jenkins, Nagios, Omd etc.

Managed network maintenance and configurations including Iptables and firewalls.

Administered user accounts and enforcing enhanced security passwords.

Configured and maintained SAMBA servers to provide access to home directories and printers.

Installed and configured SAMBA server for Windows and Linux connectivity.

Maintained and Troubleshoot FTP Servers and SAMBA Servers.

Created and managed User Accounts and Permissions on Linux servers.

Amazon Fort Worth, TX Jan 2016 – Dec 2016

System Administrator

Installed and Patched Apache

Configure and compile the application when needed

Built new Virtual Machines and Physical Servers

Provided support for Linux applications while resolving issues with OS install and kick-start failures

Installed and configured Red Hat Linux

Responsible for daily tasks such as user and group setup, install and upgrading RHEL Machines.

Troubleshoot and maintained TCP/IP, Apache HTTP/S, SMTP, and DNS applications

Provided support for Dell servers running on Red Hat Enterprise Linux 6.

Worked in production & application support 24/7 in NAS, EMC SAN Storage on Linux Environment.

Fiserv. Indianapolis, IN Jan 2011 – Dec 2015

Admin Technical Support and Operations

Provided computer technical support via telephone communication with end-users as well as in person technical support

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Responded and resolve all customer computing problems (hardware, software, troubleshooting, networking, security configurations) onsite and remotely.

Trained new users to use standard applications, equipment, and business applications

Maintained Apache web server with HTTPS User account and access management

Documented various regular administrative tasks and backup procedures

Responsible for testing new applications and creating comprehensive logs

Oversees Incidents and Service Request end-to-end for over 5000+ users

Analysed data contained within reports to identify opportunities for process improvement, efficiencies and recommended changes and enhancements.

Gtbank, Plc Lagos, Nigeria Jan 2009 – Aug 2010

Technical Support/Team Lead

Maintenance of servers, computers, fax machines, copiers and printers

Build, repairs and set-up PCs for employees and New Users

Troubleshoot Wi-Fi connectivity problems and programs/features

Serve as a leader within the organization with direct accountability to the Tech floor

Provide coaching and feedback to all Tech associates

Take personal accountability for the Tech team

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