Customer Service Pharmacy

Skilled at Venipuncture

Draws

Skilled at Capillary Puncture

Draws

CPR Certified Skilled at Non-Blood

Specimens Test

Prepare Blood Smears Skilled at Aseptic

Techniques in Compounding

Hoods

Compassion for patients Works well under pressure

Prioritization and

management

Quick analytical skills

Skilled using an Centrifuge

as well as Point-of-Care

Equipment

EDWARD BECKLES

Professional Summary Certified Phlebotomist seeking an entry level position. I have worked with very expensive, highly technological equipment for 17 years at Trans World Airlines where customer service was very important. Having putting myself through college once again, I worked with precision, quality control mixed with customer service as an pharmacist for 17 years. Those talents will help me become very successful as an phlebotomist.

Skills

Experience JULY 2010 - JULY 2012

Pharmacy Manager

ED's Family Friendly Pharmacy New Port Richey, Florida Ensured proper dosage of prescription medications in topical, pill-based, and liquid configurations.

Maintained detailed patient records along with prescription directions and information for dosing.

Explained drug side effects and interactions to patients on a daily basis.

Recommended prescriptions to physicians and patients with physician approval.

Recruited pharmacy technicians and oversaw training. Improved inventory management to create a streamlined process for faster processing of patient scripts.

Communicated with multiple insurance carriers regarding patient policies and billing.

EB 13232 Cherry Bark Circle, Riverview, Florida 33579,

813-***-****, 813-***-****, ************@***.*** JULY 2008 - JULY 2010

Pharmacy Manager

Walmart Pharmacy Dade City, FL

Recommended prescriptions to physicians and patients with physician approval.

Ensured proper dosage of prescription medications in topical, pill-based, and liquid configurations.

Explained drug side effects and interactions to patients on a daily basis.

Maintained detailed patient records along with prescription directions and information for dosing.

NOVEMBER 1995 - JULY 2008

Pharmacy Supervisor

CVS Zephyrhills, FL

Built positive patient relationships and improved patient retention by 15%.

Recommended prescriptions to physicians and patients with physician approval.

Ensured proper dosage of prescription medications in topical, pill-based, and liquid configurations.

Explained drug side effects and interactions to patients on a daily basis.

Maintained detailed patient records along with prescription directions and information for dosing.

APRIL 1975 - OCTOBER 1992

Lead Customer Service Agent

Trans World Airlines Inc JFK int"l Airport Jamaica, NY Greeted customers and offered them assistance where possible. Effectively communicated with other employees and upper management to ensure complete care of customers.

Evaluated the customers' needs and provided service options to meet their requirements.

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Collaborated with colleagues to discuss market information and strategies.

Informed customers about current promotions and sales, encouraging them to take advantage.

Education DECEMBER 2019

Certificate in Phlebotomy

Erwin Technical College, Tampa, FL

4.0 GPA

JUNE 1995

B.S. in Pharmacy

Long Island University Pharmacy, Brooklyn, NY

2.0 GPA

JUNE 1991

A.A.S. in Chemical Technology

New York City College of Technology, Kings County, NY Vice President of the Chemistry Club

3.0 GPA

JUNE 1976

B.A. in English Literature

Fordham University Lincoln Center, New York, NY

2.5 GPA

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