Name : Mohammed Hussain

Email : adbo67@r.postjobfree.com

Phone : 773-***-****

SUMMARY:

ServiceNow Certified Application Developer and ServiceNow Certified Administrator and ServiceNow Implementation Specialist with 5 years of experience in all phases of Software programming, and ITSM process implementation that includes requirements gathering, analysis, design, development, testing, maintenance and migration.

Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.

Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Interaction and Restore Delete Records, Service Catalog Requests, Asset Management, Knowledge Management, Microsoft SCCM 2012, Custom Applications, Service Portal, Scoped Application, Automated Test Framework, Managed Documents,Human Resources, CMDB, Update set Migration .Custom Service Management, Agile 2.0 .

Good knowledge in Java Scripting and web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).

Participated in workshops with ServiceNow partner teams to help companies implement Service Now using best practices in ITSM.

Designed and developed client scripts, business rules, ACL and Java Scripting in ServiceNow

●Strong skill set in the Service Now suite development including SOAP/REST integration

●Worked on the latest release FUJII, Geneva, Helsinki, Istanbul, Jakarta, London which is the advanced release.

●User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for Service Now modules.

●Experience in developing applications Coordinated with the cross-functional teams and have an experience in OFF SHORE environment.

●Good knowledge in Database (Relational database), ITIL methodology, Scrum and Agile methodology.

●Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications.

EDUCATION :

Master’s in Computer Science from Governors State University, Chicago - IL.

TECHNICAL SKILL SET:

ITIL

ITSM, Service Now, JavaScript, HTML, CSS.

Programming Languages

C, C++, Java, SQL, PL/SQL

Scripting Languages

JavaScript, HTML, CSS, Ajax, XML

Databases

Oracle 10g, MySQL,DB2

Database Tools

SQL Client, TOAD, SQL Developer

IDE

Eclipse, Net Beans, TOAD,RAD

PROFESSIONAL EXPERIENCE:

Client: Accenture, IL Sep 2016– Till Date

ServiceNow Developer

Responsibilities:

Worked on Service Now Modules Configuring Incident, Problem, Change, and Configuration Management, Service Catalog, Service Portal,Human Resource,Managed Documents,Custom Applications,Agile 2.0, CSM,Jira Spoke Integration Hub.

Involved in writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.

Integration between JIRA and ServiceNow using integration hub ( Jira Spoke )

Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in Service Now.

Hands on experience in creating customized Reports using Performance Analytics.

Extensively involved in development of moderately complex ServiceNow applications and reports.

Successfully executed in Data Cleansing and Data migration from the old system (clarify) to ServiceNow. Migrated about around half a million records to ServiceNow during a limited cross over period of 3 days. Participated is War Room UAT and Go-Live Sessions and coordinated Training and other Go-live Activities for a user-based that was Global and over 10K in number.

Successfully coordinated with multiple teams and implemented 4 major integrations involving at least 4 technologies. Led the Development Team across 3 countries post Phase 1.

Designed, Analyzed and led the implementation for migration of 5 more major old system processes over to ServiceNow over the course of my Tenure.

Customized UI Appearance for Problem and Change Management Application.

Build a new Application for my client related to Immigration

Configuration and customization Service Portal, Web Pages, Widgets and Dashboards.

Human Resource: Document Template for Client letter, Support Letter

We build scope application for another workstream in Human Resource

Maintaining the access control to the users on the portal page based on their role.

Responsible in creating and maintaining report, generating reports, and email notifications.

Hands on experience in creating transform maps for importing CMDB data.

Delivering Project documentation as per client standards Performing System Integration and Unit testing of all the customization

Moving changes from Dev to QA, QA to UAT and from UAT to PROD using Update Sets

Client: Nationwide Insurance, Columbus, OH Feb 2016- July 2016

ServiceNow Developer

Responsibilities:

Configure and customize service now Service Catalog Items to manage various Infrastructure Services in the organization.

Customization of the user interface of Incident, Problem and Change Management Applications of Service Now using UI Policies, Business Rules and Client Scripts

Wrote multiple Business rules and UI Action scripts to meet Business needs

Responsible for Bug Fixes and new Enhancement for OOB applications like Service Catalog and Service Level Management

Update Set Migration from one environment to another environment using schedule jobs and Rest API with same domain and version.

Configure UI based on customer's requirement. Configure Field Styles for form designing.

Worked on Client Scripts, Script Includes and adheres to the best practices.

Customized OOB workflows. Implement new workflows that use a variety of activities to understand how records are generated from workflows.

Configuring Event based notification and Table based notifications and formatting HTML messages.

Managing data with Tables, CMDB, and Import Sets.Worked on End to End implementation of CMDB module

Create requirements definitions and technical specifications documentation related to all the requirements implemented.

Conduct Show and Tell with customers before deploying to Production environment.

Responsible in managing the import sets, update sets, transform maps and moving the update sets to production.

Debugging the platform upgrade issues and recurring issues.

Autodesk, CA Nov 2015 – Feb 2016

ServiceNow Developer/Admin

Responsibilities:

Created many standard workflows which are being re-used and propagated and handled many custom events.

Responsible for the ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules

Created many scripts which includes, Business rules and also modified OOB.

Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.

Good knowledge on Single Sign on and Event Based integrations.

Created complex transform scripts in transforming the data into the SNOW database.

Analyzed problems and create new solutions and new techniques.

Working knowledge of Knowledge articles, incidents, CMDB and dictionaries.

Creating catalog items, workflows, inbound emails actions for service requests.

Check the change management document and verify the changes.

Assist in Release Management during product and patch releases.

Provided training sessions on ServiceNow, reporting and data entry.

Client: SC Johnson, WI

ServiceNow Admin/Developer Feb 2015 to Oct 2015

Responsibilities:

Communicating with various parties for resolving issues and implementing new solutions.

Resolving incidents and service request, to support day-to-day operations under a specific Service Level Agreement (SLA).

●Maintain LDAP integration and user configurations and Customize forms as per business requirements.

Implement Domain Separation,Creating Relationships Between Domains

●Create new service catalog requests and items with variables Worked on CMDB to populate the configuration items, defined the CI relations

●Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow module

●Maintain integrity of the multiple instances of Service Now

●Worked in Discovery (Provence, Microsoft SCCM 2012, CMDB)

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