Account Manager, Sales Operations Analyst, Operations
Resume:
om
Umaysha Rahman
Intelligent, organized, and motivated analyst seeking
a management position to provide leadership and
maintain high standards in the work place.
*********@*****.***
https://www.linkedin.com/in/umaysharahman/
San Jose, CA
Work Experience
1/28/2019 - Present Sunnyvale, CA
Team Lead, Deal Desk- Central Operations
- Prepared analysis and recommendations for strategic sales policy changes
- Managed team of five contractors to ensure operational excellence and support for GSO
- Managed & assisted on multiple projects for GSO
• Global Double Compensation Deal Desk Project Manager o Partnered with Global Sales Operations Management to create and implement enhancements to Global Double Compensation Sales Policy o Advised on sales escalations for Global Sales Double Compensation Policy for Deal Desk
• Global Deal Desk Training Program Manager
o Design, implement, and strategize training initiatives for Deal Desk migration from Salesforce to Microsoft Dynamics
• Deal Desk Project Manager for Microsoft Dynamics o Assist in gathering requirements for Product Managers and Engineering Teams in build of new CRM
o Review PRD’s and make recommendations for future state processes for Deal Desk in Microsoft Dynamics
09/2017 – 1/28/2019
Senior Strategist, Deal Desk- Central Operations
- Managed & assisted on multiple projects for GSO
• Global Deal Desk New Hire Project Manager
o Created and implemented new training schedule, metrics, and coordinated all trainers and mentors
o Lead on-boarding for Deal Desk NAMER team
• Microsoft Dynamic CRM Migration Deal Desk Lead
o Partnered with Product Managers and Engineering to design, document, and implement Desk workflows in Microsoft Dynamics CRM Tool for launch o Created & delivered training to Sales Representatives and Managers on all Deal Desk related workflows for new CRM launch
o Created cross functional playbook and documented workflows for each launch of new CRM tool
9/2015 – 9/2017 Sunnyvale, CA
Sales Process Analyst- Sales Operations
- Built collaborative & cross functional relationships with Legal, Finance, and Billing to better align sales processes, resolve special requests, and acting as a mediator to reduce friction in the pre-& post-sales processes
- Became an expert in LinkedIn’s Customer Relationship Management Tool (Salesforce) and ERP (Oracle) systems
- Expert of Sales Process and policies (quota, territory management, forecasting, lead management).
8/2012 - 9/2015 Santa Clara, CA
Sales Operations Analyst
California Eastern Labs
- Develop, implement, and supervise CRM training programs for all US regional managers and agency firms
- Interface with both internal and external customers& cross functional teams to support regional sales managers and senior sales management
- Creation of reports tracking financial and channel performance Education
2018-2020
Master of Business Administration
Santa Clara University
2012
Bachelor of Science, Economics
Santa Clara University
Certificates
Business Conscious (2016)
LinkedIn training course aimed to teach how to
communicate with integrity, improve relationships, and solve problems
Managing Conflict (2016)
Lynda Training course lead by LinkedIn Vice President Fred Kofman to manage conflicts into positive
outcomes
Achievements
Central Operations Top Performer (2019)
Awarded by Global Desk Senior management for
top performance for April 2019
Demand Excellence Award (2018)
Awarded by Global Deal Desk team for outstanding
work ethic and results
Collaboration Award (2017)
Awarded by Large Enterprise Sales Organization for helping them rank as highest grossing team in the
NAMER region
Relationships Matter Award (2016)
Awarded by Mid-Market Enterprise Sales Team for
assisting on complex deals and helping them reach
their quota
CEL Sales Person of the Year (2014)
Leading highest sales in Northwest territory for last time buy initiative
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