R ONALD D . J ONES

L I N K E D I N : H T T P S : / / W W W . L I N K E D I N . C O M / I N / R O N A L D - J O N E S - 5 5 1 B 2 3 8 0 / E M A I L / G O O G L E H A N G O U T S : R O N . J O N E S 1 3 @ G M A I L . C O M C E L L P H O N E : U S + 1 2 1 4 3 9 4 9 0 4 2

SUMMARY OF QUALIFICATIONS

Over 12 years deploying and supporting multiple vendor CMTSs and DOCSIS hardware and software, ranging from DOCSIS 2.0, 3.0, EURODOCSIS and most recently 3.1 technologies, across the ARRIS and Cisco platforms.

Spent July 2016 – Oct 2019 working in Melbourne AU in a DOCSIS Architect role at nbn. Role responsibilities included design and manage of the end to end capabilities of the National Broadband Network (nbn) HFC DOCSIS infrastructure.

Coordinated with multiple vendors for CMTS deployments, creating high level design, detailed design, methods and procedures for Ops, and guidelines for IT monitoring and supporting applications.

Experience in forecasting and project management for future DOCSIS system deployments resolve saturation on both downstream and upstream and/or launch new services.

CPE, deployment and firmware support; Cable modem, E-MTAs, E-router,

Experiences in researching and identify new industry opportunities for improving the network performance using cost efficiency.

SCTE-certified DOCSIS Engineering Professional 12/29/15 – 12/29/18

Cisco CCNA certified 8/27/08 – 8/27/11 Cisco ID: CSCO11420599

Associates of Applied Science: WAN Technologies

Associates of Applied Science: Information Systems Technical Support

Certificate of Proficiency: Information Systems Management

Certificate of Proficiency: Information Systems Applications

Certificate of Completion: ARRIS E6000 CER Operations

Experience with using provisioning system INCOGNITO Broadband Command Center DOCSIS Provisioning, and IP manager

Previous experience designing DOCSIS product development: BSoD over MPLS for Business Class Services

Previous experience with design, support and testing of CISCO CMTS ranging from the 7200 to the CBR-8 platforms and ARRIS E6000 GEN 1 and GEN 2 hardware

Experience working with Netcool, DATAMINER, and traffic testing using Spirent Testing Center R O N A L D D . J O N E S U S + 1 2 1 4 3 9 4 9 0 4 2 A U + 6 1 4 5 7 4 8 5 9 1 8 G O O G L E H A N G O U T S : R O N . J O N E S 1 3 @ G M A I L . C O M H T T P S : / / W W W . L I N K E D I N . C O M / I N / R O N A L D - J O N E S - 5 5 1 B 2 3 8 0 / EDUCATION

June2018-19 Scale Agile Inc

Course Completion/Certified SAFe 4 Practitioner

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A Certified SAFe 4 Practitioner (SP) is a SAFe team member professional responsible for using Scrum, Kanban, and XP in a SAFe environment. Key areas of responsibility include planning Program Increments and iterations, breaking requirements into stories, developing incrementally with built-in quality, demoing value at a team and program level, and problem-solving impediments to drive relentless improvement. March2016 Society of Cable Telecommunication Engineers Course Completion/SCTE DOCSIS 3.1 Boot camp for Engineers

Boot Camp is for engineers to gain a solid understanding of the circumstances involved with deploying DOCSIS 3.1 in broadband networks. December2015 - 2018 Society of Cable Telecommunication Engineers Certification/SCTE DOCSIS Engineering Professional

Offered in partnership with CableLabs® and certifies the knowledge of the interface requirements and operation for the deployment of DOCSIS devices over cable networks.

October2014 ARRIS

Course Completion/ARRIS CER E6000 Operations

Boot Camp is for engineers for implementing best practices of the ARRIS E6000 Converged Edge Router installation and operations support August2007 – May2008 Tyler Junior College

Associates/WAN Technologies

Certification/Cisco CCNA Certified 8/27/08 – 8/27/11 Cisco ID: CSCO11420599

Cisco Network Academy CCNA program

January2002 – December2004 Tyler Junior College

Associates/Information Systems Technical Support: PC Support Specialist Associates/General Studies

Microsoft Suite, basic C++, Visual Basic, Database SQL, electronics, network security and customer service classes; intern at TJC Computer Support Services, summer of 2004

November2000 – October2001 DeVry University

Programming major

Business administration, logic classes, analytical and problem-solving skills, public speaking and customer relations R O N A L D D . J O N E S U S + 1 2 1 4 3 9 4 9 0 4 2 A U + 6 1 4 5 7 4 8 5 9 1 8 G O O G L E H A N G O U T S : R O N . J O N E S 1 3 @ G M A I L . C O M H T T P S : / / W W W . L I N K E D I N . C O M / I N / R O N A L D - J O N E S - 5 5 1 B 2 3 8 0 / WORK EXPERIENCE

August2016 – October 2019 Keyworks Consultants

Architect HFC DOCSIS – NBN Australia

HFC DOCSIS Engineering contractor assigned to Australia’s new broadband network, nbn, in Melbourne, AU.

Worked closely with nbn employees and vendor employees in the HFC Engineering department on high level and detailed design for HFC DOCSIS related deployment packages.

Developed and created guides to compliment deployment package designs for procedures which include tactical node splits, inter/intra – CMTS node migrations, firmware upgrade procedures, Upstream/Downstream additional carrier additions and most recently DOCSIS 3.1 related research/design, specifically OFDMA and OFDM.

Worked within a Solution Delivery Framework, project management process, that detailed end to end project completion from Business Requirements, High Level Design, Detail Design, and unit testing to Volume Rollout. In addition to extended support for the National Testing Facility whom ran the design through intrusive testing before progressing to operational testing and rollout.

Support role for solution architect with development of solution and design statement within a DOORs, IBM requirements management application.

Worked within an Agile Environment within both DOCSIS entities System Engineering & Operations(SEO) and Network Engineering & Operations (NEO)

Supported the end to end capabilities of the NBN HFC DOCSIS Infrastructure.

Required extensive stakeholder management of internal departments and external vendors

Provided engineering solution on capacity issue, monitoring network performance, field issues, optimization work or any other customer requests.

Researched network performance and proposing a solution to improve the DOCSIS network

Proposing a solution for DOCSIS capability and alignment with CTO, (Business) blueprint.

Bench marking performance metrics of the DOCSIS Platform, limits and propose any improvements required

Engaging required stakeholders to understand the requirements and socialize proposed solutions

Vendor management - Ability to interact with the vendor on a regular basis and track delivery of the releases. July2015 – July2016 Suddenlink Communications

Corporate DOCSIS Engineer II

Agile environment

INCOGNITO Broadband Command Center DOCSIS Provisioning Admin and support

Support IPDR collector

New DOCSIS product development

INCOGNITO IP Manager Admin and IP allocator/management for company

Involved in DOCSIS company standard development and documentation

CPE support, deployment and firmware support; Cable modem. E-MTAs, E-router (Dynamic Configuration files through BCC)

Test new DOCSIS IP access network technologies

Develop detailed network test plans and execute those plans in a lab environment

Plan and coordinate the deployment of network hardware and software with the regional engineering teams

Recognize and identify opportunities for improving the performance, cost or efficiency of the network

Build equipment vendor relationships

Develop network provisioning, training and monitoring documentation and assist in the initial deployment of new equipment

Resolve critical level technical network operations escalations from the Network Operations Center (NOC)

Work with other corporate and regional engineering teams and equipment vendors as a technical lead on DOCSIS systems. April2010 – July2015 Suddenlink Communications

System Support Engineer III – Regional IP Engineer

Agile environment

Responsible for Texoma CMTS, SBS, and Transport networks.

Responsible for completing high priority SBS and MDU project which includes quoting, planning, design, configuration, installation and documentation.

SBS projects include working with Cisco ASR9000, Juniper MX80, Juniper MX480, Juniper960, Cisco 3800, 3700x, ME3400, and 7600 series routers and layer 3 switches. Dell 3500 series, Wi-Fi Solutions – Solution INC, Ruckus Wireless, Korcett, and Ovation

Work with routing and transport engineering on market migrations and ONS network upgrades and support

On call responsibilities for fiber optical related issues regarding Suddenlink Business Services and CMTS

Advanced experience maintaining ARRIS E6000, Cisco UBR10000 modular and 3G60 platforms, Cisco VXR7200

Assisting with end of year budgeting for planned upgrades on the CMTS network in the region: 11/2012 R O N A L D D . J O N E S U S + 1 2 1 4 3 9 4 9 0 4 2 A U + 6 1 4 5 7 4 8 5 9 1 8 G O O G L E H A N G O U T S : R O N . J O N E S 1 3 @ G M A I L . C O M H T T P S : / / W W W . L I N K E D I N . C O M / I N / R O N A L D - J O N E S - 5 5 1 B 2 3 8 0 /

Submitting yearly Regional CMTS Bill of Materials for review and inventorying equipment received.

Troubleshooting and resolving wideband and service group saturation issues across the Texoma region.

Perform CMTS hardware upgrades across the region within timelines presented by Regional Data Manager.

Monitoring IP usage across the region and providing data each week regarding usage.

Evaluate all CMTSs in the region to insure configuration meets corporate standards.

Coordinating with local headend techs, Video Engineering, and Project management on CMTS maintenance schedules.

Mentor and support with all Texoma CMTS upgrades within the region including planning and configuration.

Weekly planning and performing regional maintenances on CMTS in the region for Commercial DOCSIS Readiness

Provide weekly updates to Regional Data Manager and Project Management group regarding CMTS upgrade status

Evaluate upstream saturation within the region and plan, schedule and perform resolution maintenance. June2009 – April2010 Suddenlink Communications

Network Operations Center Engineer I - Backbone

Responsible for monitoring commercial fiber customers and Suddenlink national backbone.

Assisted regional IP engineer during maintenance windows by verifying completion on maintenance and supporting the engineer when needed.

Took calls from commercial fiber customers help troubleshoot and resolve all issues stressed by fiber customers. December2008 – June2009 Suddenlink Communications

Network Operations Center Engineer I – Plant Monitoring Outage Dispatch

Responsible for monitoring nodes in the national network at Suddenlink.

Monitoring market towers and assisting Field Services Techs with quarterly tower testing.

Monitoring local market generators and contacting local markets and maintaining communication with local markets in the event of outages and recording market downtime

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