Engineer Software

Gregory W. Ford

**** ******* ******** *****

Lithonia, Georgia 30038

Home: 770-***-****

Cell: 404-***-****

******@*****.***

Technical Background :

Software:

Windows(2000, XP, Win7, Win8) Microsoft SMS,Server(2003,2008,2012R2) Netware3.x-5.0, MS-DOS, Lotus (123, Notes), MS Office (2003, 2007,2010) Magic ticketing system, Active Directory, OS X 10.0, Bomgar remote app, Iron Mountain Connected Backup, LanDesk.

Hardware:

Hp\Compaq, Dell, Lenovo\IBM, Hewlett-Packard(desktops, laptop, servers), CiscoRouters(7513,3640,2600), Cisco Switches Catalyst(6509,4006,6000), Cabletron (Smartswitch 2200,6000), Meraki switches/routers HP printers and scanners, Blackberry, IPhone, MAC/Apple laptops.

Network:

Terminal Server, DHCP, DNS, POP3, SMTP, FTP, VPN, TCP/IP WEP WPA

SSID Wireless/Connections VMWare (workstation), Active Directory (AD) 2000-2008

Experience :

March 2017 to NSC Global

Present IT Support Specialist

● Troubleshoot, resolve computer hardware, software related issues

● Equipment installation and configuration

● Resolve issues related to local area network and phone equipment.

August 2016 to Lendmark Financial Covington, Georgia February 2017 Network Technician II

● Support of all hardware and software on laptops and thin clients

● Monitor Meraki\Cisco routers and switches at branch locations

● Monitor VOIP phones at branch locations

● Setup wireless connection on laptops to access points

October 2015 to CompuCom Atlanta, Georgia

August 2016 IT Support Engineer

● Set move Cisco routers and switches

● Support of all hardware and software on laptops and desktops

● Setup phones digital and VOIP Cisco\Avaya

● Cross-connect phone lines to PBX

● Handled admin work, setting up users, computers, and printers onto domain.

● Setup wireless connection on laptops/iPhones to access points

January 2006 to Siemens IT Solutions Norcross, Georgia

June 2015 Network Technician II

Support of all hardware and software on laptops and desktops.

Support all in house Users (2000+) and remote Users (Nationwide).

Maintain Server hardware and backup tapes.

Maintain phones and PBX system.

Installed switches, routers and servers for upgrade projects.

Setup wireless connection on laptops/IPhone/Blackberry to access point

Assist in all upgrade projects (software and hardware).

Admin support for Blackberry

October 2004 Americap Mortgage Tucker, Georgia

To January 2006 LAN Administrator

Supported office of 25-30 people with all related hardware and software problems.

Maintained servers for file and print sharing.

Maintained all updates on server for Intranet and Internet web pages.

Handled admin work, setting up users, computers, and printers onto domain.

Maintained router connection for T1 line and all network connections for computers

by switches, hubs, and patch panel.

August 1999 BellSouth (Data Customer Support Center) Atlanta, Georgia

to May 2004 LAN Administrator(Lead Technician)

• Supported approximately 1000 users in problems related to computer hardware and software.

• Installed and Configured various software. Microsoft(XP, 2000, NT4.0, Office 2000) related as well as Unix related applications and used Ghost imaging software to image all desktops and laptops.

• Provided technical documents for solutions of problems as well as installation of applications.

• Assisted in project to add voice over IP phone system.

• Assisted adding and setting up new Cisco routers, Catalyst switches, and wiring patch panels with UTP, CAT5 cables.

• Configured, added desktops, servers to network and maintain server services TCP/IP, DHCP, DNS, and WINS.

• Using Active Directory and SMS setup new users, computers, printers, and administered existing accounts.

• Team Lead Administrator on Support Team from September 2000 - June 2003.

• Considered as point of contact in absence of Dept. Manager.

• Conducted training of new employees to group.

Education : New Jersey Institute of Technology Newark, New Jersey

BS Degree (Electrical Engineering)

Honeywell Allied Data Communications Norcross, Georgia

CNE (Certified Novell Engineer)

Self Studied Certifications

CCNA, MCP, CNE(4.0), A+ Certified, Helpdesk 2000 Field Support Tech Certified, HP Compaq, Dell, and IBM

References : Available upon request

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