Desktop Support Office
Resume:
STEVEN PAUL TASSI
Yorkville, Illinois 60560
630-***-**** (cell)
***********@*****.***
http://www.linkedin.com/in/stevetassi
PROFESSIONAL SUMMARY
An IT professional with a customer service focus and extensive experience in administration and support of various information systems. In depth expertise in the implementation, analysis, planning, troubleshooting, documentation and optimization of networking systems. Strong hands-on technical knowledge of personal computers, Windows operating systems and Office Suite and internetworking systems. Proven ability to exceed SLA's and leadership on projects.
TECHNICAL EXPERTISE
Platforms: Windows Server NT - 2012, Windows desktops 95 - 10. MAC OS X and 9.
Hardware: Dell and HP Servers, laptops, desktops, network printers, mobile devices, Smart Boards.
Software: Microsoft Office 2000-2016, Outlook 2000-2016, Exchange 2000-2016, Active Directory,
Symantec Ghost,Trend and McAfee antivirus, SCCM, Checkpoint Secure Client,
Neoteris VPN(Juniper), Cisco VPN, Cisco Call Manager and Cisco Unity.
Networking: VPN, DNS, WINS, DHCP, SMTP, POP3, LDAP, TCP/IP.
PROFESSIONAL EXPERIENCE
April 2017 to present
Next Level Health Partners
Network/Desktop Support
Rollout/deployment of Office 365.
Support of laptop, tablets, and thin clients for in house and field staff.
Deployment of Microsoft Intune on all company computers and cell phones.
Imaging and deployment of computers.
VOIP telephony administration via RingCentral.
Created new user accounts, security groups, network shares.
Rotating after hours on call support.
October 2013 to January 2017
Fidelity Information Services, Inc.
Systems Administrator Senior
Network administration, support, and build of Windows 2003/2008/2012 Servers.
Active role of overall security risk abatement project and objectives.
Support of desktop and laptop hardware.
Dell iSCSI SAN administration.
Planning and development of network restructuring.
Network support/troubleshooting relating to proprietary software applications.
Implementation and conversion of server environment to virtualization using VmWare.
November 2010 to July 2013
Everest College
Network Administrator
Network administration and support of Windows 2003/2008 Servers.
Support of desktop and laptop computers for staff and students.
Cisco VOIP phone administration/support using Cisco Call Manager and Unity.
Provided antivirus administration using the Trend Console.
Imaged computers and laptops using SCCM.
Migrated all network desktops and laptops using SCCM and WDS.
Support of Smart Board technology in our classrooms.
November 2008 to July 2010
Tek Systems Inc.
Consultant on the BP BrightLights Project (February 2010 to July 2010)
$25 million dollar migration of 930 traders and trader support staff to new facility in the downtown CBOT building.
Complete hardware setup including monitors, phones, desktops, and cabling.
Tested each workstation for network connectivity and power.
Tested applications including desktop trading applications Bloomberg and Reuters.
Migrated data from traders desktops to their new desktops.
Imaged computers using a standardized ghost image.
Provided ongoing support after cutover to new facility.
Service Delivery Specialist at Stanley Security Division(November 2008 to January 2010)
Project lead of office consolidations/integrations which reduced annualized operations cost 30%.
Provided desktop, laptop, and application support for local staff including C level executives.
Imaged computers using ghost.
Blackberry support and BES administration.
Support of Cisco Telepresence.
Nortel telephone support and administration for my office and remote locations.
April 2008 to October 2008
Midwest Fuel Injectors Services, Inc.
Network Administrator
Administration of Microsoft Windows SBS 2003.
Upgraded and monitored McAfee antivirus software across the network.
Manually loaded desktop computers with operating system and installed software.
Netgear VPN firewall administration and maintenance.
Reset systems, printing, backups, and assisted in maintenance of AS400 system.
Installed and administered network printers.
Administered POP3 email server.
November 2007 to March 2008
Net IT Specialist
Support Analyst at BP
Desktop and laptop hardware support and troubleshoot.
Microsoft Office 2000-2003 support.
VPN (iRAS) support.
Blackberry installations and support.
Trader desk applications support of Reuters and Bloomberg financial software.
March 2001 to September 2007
Computer Task Group
Consultant at Navistar
Help Desk Analyst (March 2001 to August 2002)
Provided level 1 of phone and remote access support of over 2000 staff.
Logged and resolved issues into call tracking system.
Assisted with computer equipment moves as needed.
Desktop Support Specialist (August 2002 to July 2005)
Provided desktop support of Dell desktops and laptops.
Supported Microsoft Office Suite 2000-2003.
VPN installation, configuration, and support for over 1,200 staff (Checkpoint Secure Client
and Neoteris).
Blackberry troubleshooting, setup, and support for over 600 staff.
Mac install and support of OS 9 and X for truck parts department.
Created user accounts, groups, user shares, network printer installs, set permissions on Windows
Server NT and 2000-2003 servers.
Provided after hours call support on a rotation basis.
Bench Technician (July 2005 to September 2007)
Build/rebuild desktops and laptops using a standardized ghost image.
Backups of computers using ghost and Knoppix software.
Created user accounts, groups, user shares, network printer installs, set permissions on Windows
Server 2000-2003 servers.
Assisted desktop support and help desk staff as needed.
EDUCATION
Bachelor of Science, General Management
Northern Illinois University
CISSP (Certified Information Systems Security Professional) 2006 to 2008
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