HOBBIES

• Volunteering in NGOs

• Travelling, exploring other cultures and cuisines

• Organising small events for friends

• Photography

• Writing and Rifle Shooting

POOJA

GANGADHAR

@ adbnm1@r.postjobfree.com

© 524 922 650

Ä Dubai, DU

PROFESSIONAL SUMMARY

Organized Subject Matter Expert with exceptional ability to build positive rapport, inspire trust, guide and support teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Resourceful Team Member with proven history of reliability, quality assurance and excellent work. Maintains positive attitude while performing task and adapting to changing work environment and production needs.

SKILLS

• Microsoft Outlook, Word & Excel

• Team leadership

• Strong verbal communication

• Daily workflow improvement

• Client service

• Performance tracking &

evaluations

• Excellent time management

skills

• Effective problem solver

• Quality Assurance

• Staff management

• Call monitoring

• Basic knowledge in C, C++,

Java, HTML and Visual Basic 6.0

EDUCATION

St. Joseph’s College of Arts &

Science

Bangalore • 10/2017

Bachelor of Science: Mathematics,

Electronics and Computer Science

WORK HISTORY

Firstsource Ltd – Subject Matter Expert

Bangalore, Karnataka 05/2017 – 12/2019

• Analyzed all audit results and resolved every compliance issue as an agent.

• Led three different teams of more than ten support staff by prioritizing tasks, assigning duties and guided them to foster proper completion of the tasks.

• Evaluated employee performance monthly and trained accordingly, increasing quality of work and employee retention.

• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

• Determined areas in need of improvement and resolved process issues to strengthen performance and set the overall vision by providing smoother procedures, more efficient workflow and overall business growth.

• Initiated timely response to emails by Operations, Clients and Higher Management.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

ACCOMPLISHMENTS

Gave 100% quality and productivity consistently when working as a compliance agent.

Promoted as an SME and handled three different backend teams and got the opportunity to work under four team managers in a span of 18 months.

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