Customer Service Care
Resume:
YANIQUE BENNETT
Carr Hill Dist., Rock Hall P.A. St. Andrew
Cell #: 876-***-****
Email: *****************@*****.***
Objectives:
To obtain a position that will enable me to use my skills and ability to work well with people.
Professional Profile
Hard Working, Dynamic, Savvy, Customer Oriented, Reliable and Self Motivated
Education
Wilmots Academy September- June 2019
English Language 2
Heart Eastern TVET Above Rocks Campus January- September 2014
Level Two – Commercial Food Preparation
Trinity Moravian Skills Development Centre (Heart) April - November 2009
Level One – Commercial Food Preparation
St. Mary’s College September 2003 – June 2008
(General Certificate of Secondary Education)
Office Administration 3
Principles of Business 3
Religious Education 3
Achievements andAwards
Diploma in Business Studies
Level one in Food Preparation
Certificate for Outstanding Attendance in Church
Academic Excellence
Skills
Cake Baking/Decorating Entrée Appetizer Child care
Leadership Customer Service Teamwork Tutoring
Interpersonal Time Management Microsoft Word
Work Experience
Global Exchange Foreign Exchange Services (January 2019-September 2019
Duties:
Welcome and greet customers with a smile, maintaining eye contact, good posture
with a personal and professional attitude.
Perform transactions in accordance with operating procedures described in the Operator's
Manual & Public Relations Guidelines.
Comply with legal requirements
Record all transactions in the system
Display cordiality, transparency, rapidity and efficiency to achieve excellence in
customer care
Maintain corporate image and observe proper care of the functioning tools of the work centre.
Keep work area clean
Other duties may arise from time to time and may be assigned to the employee
Teleperformance. (September 2017-September 2018)
Duties:
. Receive Inbound Calls including transfer calls from current to potential customers.
. Answer questions and issues with account.
. Assist customer with technical issues experienced with website and escalate any issues to management appropriately.
. Perform basic account maintenance activities.
. Meet Quality Assurance Requirements and key performance metrics.
Team Member
Mother’s Jamaica Limited (March 2016)
Duties:
Greet Customers.
Prepare and package foods such as patties.
Assist in keeping tables, floors, walls, bathrooms, counter and utensils clean and products safe.
Retrieve products from the cold room and stock room.
Assist in stocktaking.
Promoter
Purity Bakery (January 2012)
Duties:
Stock shelves with products.
Suggest specific product purchases to meet customers' needs.
Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.
Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
Keep areas neat while working, and return items to correct locations following demonstrations.
Sell products being promoted, and keep records of sales.
Pre-School Teacher
Vouch Mary Issa Pre-School (July 2013)
Duties:
Plan daily activities.
Teach letters, numbers, and colors.
Maintain a safe and healthy environment.
Fed the children and Potty train them.
Interest and Activities
Member of the Bethlehem Reform Church of God Junior Choir
Member of the Church Netball Team
Socializing Reading Playing Netball Listening to Music and Singing
References
Available upon request
YANIQUE BENNETT
Carr Hill Dist., Rock Hall P.A. St. Andrew
Cell #: 876-***-****
Email: *****************@*****.***
To Whom It May Concern
I am writing to apply for Customer Service Representative or any other position suiting to my qualification in your organization. I am competent and hardworking. With my pleasant personality and positive attitude towards work I am confident that I will make a significant contribution to your organization.
I believe that my strong interpersonal and leadership skills will be an asset to your organization. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Yanique Bennett
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