Customer Service High School

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and have an excellent reputation for being a self motivated problem solver. Eager to learn, grow and excel in a positive team environment. Skills

Excellent

Bilingual

Excellent

Proficient in Android Operating Systems

Excellent

Customer Service

Excellent

Quick Learner

Excellent

Dependable

Work History

Apr 2001 -

Current

Return Merchandise Clerk

Lowe's Home Improvement, San Antonio, United States Equipped and organized facility to comply with company strategy for online and offline quality controls.

Monitored and supported production order progress through weekly statistical models.

Minimized costs and maximized returns resulting in $60,000.00 weekly savings. Worked with Outside vendors to resolve equipment and appliance problems, improving operations and providing exceptional customer service. Established logistics policy including mode, carrier and supplier agreements that benefited overall business.

Making full profits up to $150,000 yearly for Lowe's in vendor credits. Welcomed, greeted and assisted guests in high-traffic store including handling customers via telephone calls.

Interacted with vendors, contractors and professional services personnel to Erica Gray

Address 9035 Pinseeker, Selma, TX, 78154

Phone 210-***-****

E-mail ***********@*****.***

receive orders, direct activities and communicate instructions. Processed POS transactions, including checks, cash and credit purchases or refunds.

Apr 2001 -

Apr 2005

Credit Coordinator

Lowe's Home Improvement, San Antonio, United States Reviewed customer files on regular basis to make sure receivables were in sound condition.

Opened commercial and personal credit accounts.

Handled Customer Account inquires.

Assisted with Customer payments and credits via telephone and in person. Education

High School Diploma

J.M. Hanks High School - El Paso, TX

Accomplishments

Member of the safety committee in charge of preventing Customer and employee accidents.

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