Customer Service Front Office

Diane Ruiz

Phone: 210-***-**** Email:************@*****.***

Objective: Seeking a position utilizing my vast experience serving business customers.

Skills Summary: Strong background in both internal and external Customer Service, problem solving, and multi-task management. Bilingual, MS, Word, Excel, and Data Entry.

Experience:

Mercury Insurance, Claims Representative, San Antonio, TX, 10/2016-Present

●Assist customers via phone and collecting claim reports and input information to

Database

●Provide customers with policy and procedures

●Assist customers with vendors information for vehicle repairs

Allstate Insurance, Customer Service Rep, San Antonio, TX, 09/2013-08/2016

●Evaluated prospective customers for insurance needs to determine eligibility

●Recommend to proper department for coverage options

Harland Clarke, Customer Service Rep, San Antonio, TX, 06/2013-08/2013

●Ordered checks for customers

●Updated customers information on accounts

J. P. Morgan Chase, Customer Service Rep, San Antonio, TX, 05/2005-02/2012

●Navigated over 800 calls a day assisting customers via phone

●Education of products addressing their financial needs

●Conflict resolutions

●Maintaining accounts

United Parcel Service, Customer Service Rep, san Antonio, TX, 01/2002-05/2005

●Expert in all areas of package acquisition, transport, and delivery

●Superior customer assistance internally and externally

Southwest Long Distance, Customer Service Rep, San Antonio, TX, 07/2000-01/2002

●Trained and supervised staff

●Proficient in tailoring services to customer needs

●Established and maintained customer accounts

●Managed front office

Education:

San Antonio College, Continuing Education, San Antonio, TX

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