Customer Service Care
Resume:
OBJECTIVE
To work with an organization that provides me with an opportunity to grow and explore my potentials by contributing to the success, growth, and accomplishment of the organization’s goals and objectives.
EDUCATION
Master of Arts in Communication 2019
Youngstown State University ● Youngstown, OH, USA
Concentration: Professional Communication
Master in Business Administration 2014
Nasarawa State University ● Keffi, Nasarawa, Nigeria
Concentration: Human Resource Management
Postgraduate Diploma 2013
Nasarawa State University ● Keffi, Nasarawa, Nigeria
Concentration: Management
Bachelor of Arts 2007
Ambrose Alli University ● Ekpoma, Nigeria
Major: History and International Studies
WORK EXPERIENCE
Academic Internship
Office of University Relations/Department of Alumni & Events ● Youngstown State University ● Youngstown, OH, USA June 2019- Aug. 2019
Developed and created marketing and communication materials using Adobe Creative Cloud programs (Photoshop, Illustrator, InDesign, and Premiere Pro)
Developed effective communication strategies to achieve communication goals
Managed internal communications and drafted content for the department website
Developed communication tactics including email, video and animation, social media and intranet
Assisted with project scope and communications outlines for marketing initiatives
Composed, revised and proofread summer newsletter and press releases
Delivered effective communication programs for more alumni engagement
Fostered relationships with internal and external key stakeholders
Graduate Teaching Assistant
Youngstown State University ● Youngstown, OH, USA August 2018- Present
Outline advisory and web support for online application (WebCom and GoReact)
Tutor students on the difference between scholarly/non-scholarly articles
Teach undergraduate courses
Mentor students academically
Correspond with students on related inter-campus communication system
Grade, record grades, and inform students of their final grades
Deliver lectures on visual presentation structure
Prepare presentations for lectures and grade the presentation of students
Customer Service /Marketing Manager Nov. 2015
Providus Bank PLC ● Abuja, Nigeria
Informing and cross selling the products and services of the Bank to customers
Provide operational support by resolving day to day customer challenges on the products
Processing account opening for new customers, implementing changes to existing accounts, and document filing
Detail, design, and implement marketing plans for each product or service being offered
Develop various marketing strategies to boost up sales and profits
Administrative Officer Jan. 2011 - Oct 2015
Seamatrixx Limited ●Abuja, Nigeria
Supervise and coordinate activities of staff
Conduct orientation programs for new employees
Administer salaries and approve leave entitlements
Staff training and development, preparation of job descriptions, staff assessments and promotions
Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
Customer Care Officer June 2011 –Nov 2011
Visafone Communication Limited● Abuja, Nigeria
Sim registration/subscribers capturing
Marketing and sales of company’s products and services
Internet data configuration and troubleshooting
Customer service delivering/shop consultant
Front Office Floor Manager Oct. 2010 – May 2011
Bizzdesk Global Solutions ● Abuja, Nigeria
Customer care/administrative support delivery
Customer transaction relations officer
Vault Manager
General office support
Ensure customer’s request logs are updated and issues resolved in record time
Customer Service Representative Nov. 2008 - Oct.2009
Visafone Communication Limited● Abuja, Nigeria
Customer care and service delivery.
Marketing and sales of company’s products and services
Internet data configuration and troubleshooting.
Professional Memberships
Nigerian Institute of Management (Chartered Member) 2011
Collaborative Institutional Training Initiative (Citi Program) 2018
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