Customer Service Manager

Christopher J. Coughlan

** ************ ****** *****: adbnfd@r.postjobfree.com

Quincy, MA 02169 (P): 857-***-****

LinkedIn: https://bit.ly/2TVRA0c

Education

Bridgewater State University, Bridgewater, MA Graduated: May 2019

Bachelor of Science in Management Cum Laude

Concentration: Information Systems

GPA: 3.3

Dean’s List recipient throughout entirety of college career

Specialized in marketing, human resources, system analyses and design, and information systems strategies

Research report on the artificial intelligence in major urban hubs

Program interactive gaming with Python language

Courses in Java, Python, database applications and IT fundamentals

Courses also taken at Quincy College

Catholic University of Portugal, Lisbon, Portugal Semester: Spring 2018 “Study in Portugal Network” (SIPN)

Study Abroad Program at Bridgewater State University

Portuguese language, culture, and history courses

Human-resource specific coursework

Volunteer promoter for the Study in Portugal Network to current BSU students

Professional Work Experience

Freight Team and Inventory Management Supervisor, Braintree, MA July 2018 – Present

Bed Bath and Beyond

Provide general assistance and personal customer service to a customer base of 500+ individuals daily

Supervising an expansive online ordering system via the company website

Specialization in beverage and bedding stations

Former retail associate in the seasonal department selling special order merchandise pre-promotion

Actively utilizing JDA (John Donald Armstrong; founder) software for supply chain management and retail operations

Surplus warehouse merchandise management and organization

Daily inventory administration and stock replenishment

Cashier handling transactions amounting to approximately $4,000 per day

Retail Sales Associate, Quincy, MA January 2015 - August 2018

Baxter Pharmacy and Medical Supply

Sales associate providing customer service for a local, family-owned business in Quincy for over 40 years

Prescription delivery to senior and affordable housing properties around the city

Compression stocking and medical brace fitting

Medical equipment and device specialty including bed rails, walkers/rollators, commodes, and additional bedroom and bathroom devices

Regular inventory management, preparation and organization

Student Athletic Events Staff, Bridgewater, MA September 2016 – December 2017

Bridgewater State University Student Athletic Department

Worked independently and collaboratively to provide assistance for various sport programs at the University

Organized and circulated equipment for each sports team

Served as an usher for sports games including volleyball, football, baseball, and track and field

Concession stand cashier at Swenson Field Stadium

IT Intern, Quincy, MA January 2015 - August 2016

Quincy High School IT Department

IT technical assistant at Quincy High School for school-wide computer issues

Troubleshooting various hardware problems i.e. updating and replacing equipment

Partitioning and updating operating systems

Network troubleshooting and general inquiry response

Built Ethernet cables by connecting RJ45 connectors to associated CAT cables

Distributed computer equipment throughout the high school campus

Computer Skills

Software

Advanced in Microsoft Word, PowerPoint and Excel

Proficient in Publisher, Java, Python, and HTML

Proficient in Oracle/MYSQL

Basic knowledge in Adobe Illustrator and Photoshop

Basic knowledge of Computer-Aided Design (CAD) Blueprint reading

Basic knowledge in Eclipse Java Oxygen

Hardware

Computer Networking

System Maintenance

Cisco Routers

Experience with Raspberry Pi 4

Volunteer Experience

Quincy Youth Soccer, Quincy, MA September 2012 - May 2016

Coached youth soccer for children under the age of 6 for Quincy Youth Soccer

Plan and organize drills for the players to follow

Collaborating with other coaches to coordinate and set up skills training

Collecting equipment

Promises for Purple, Braintree MA April 2012 - April 2017

Walked two miles for Pancreatic Cancer Awareness, three years in a row

Donated to patients for a good cause

Walk for Hospice, Braintree, MA May 2014

Walked for four miles for hospice care, research and treatment strategies

Extracurricular Activities

Associate Member of the Celtic Club at Bridgewater State University, September 2016-Present

Study Abroad Ambassador at Bridgewater State University, September 2018-May 2019

Intramural Soccer and Volleyball at Bridgewater State University, September 2015-May 2019

South Shore YMCA Men’s Soccer League, 2015-2019

Associate member Phi Kappa Theta Fraternity at Bridgewater State University, September 2016-May 2017

Skills USA student volunteer; competed in the district competition for computer technical applications

References

1.Russell Vallancourt

Store Manager at Bed Bath and Beyond

(P): 781-***-****

2.Thomas Libby

Pharmacist, Previous Owner of Baxter Pharmacy

Former Manager

(P): 774-***-****

3.Roger Homer

Former Professor at Bridgewater State University

Email: adbnfd@r.postjobfree.com

4.Mark Spendlove

Former Soccer Coach at Quincy High School

(P): 617-***-****

5.Edward Holmes

Former Teacher at Quincy High School

adbnfd@r.postjobfree.com

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