978-***-****

adbnes@r.postjobfree.com

*** ***** ** **, ************, PA 19147

Heather MacKenzie

EDUCATION

Northeastern University

Level Program September 2018

Data Analytics Certificate

Clark University

B.A. in Environmental Science, cum laude May 2012

Concentration in Conservation Biology, minor in English SKILLS

R, MySQL, Tableau, Microsoft Access

Certification in CPR & First Aid

Classically trained violist

PROFESSIONAL EXPERIENCE

Philly Temps & Perm, Philadelphia, Pennsylvania

Contract with Francis Mailman Soumilas, P.C.

Mediation Program Paralegal Aug 2019 – Present

● Manage communication with over 500 claimants participating in a class action mediation program

● Evaluate claim validity, build claimants cases, and draft mediation documents Monument Staffing Agency, Boston, Massachusetts

Contract with Dana-Farber Cancer Institute

Administrative Assistant, Clinical and Professional Development Nov 2018 – Apr 2019

● Assessed department-managed database, creating a plan for and executing complete database validation

● Developed and implemented a quality assurance process, including training resources for the department

● Analyzed department-gathered survey data; performed cleaning, visualization, and reporting to decision makers Abcam, Inc, Cambridge, Massachusetts

Senior Logistics Technician Jun 2017 – Jun 2018

● Supervised the processing of bespoke and high-value products, exceeding $4m annually

● Managed stock count, including discrepancy resolution, for the company’s largest customer product stock room Logistics Technician Jul 2014 – Jun 2017

● Trained more than 40 employees over 2 years as a member of the Training Team

● Shipped medical research products in compliance with regulation, business objectives, and customer expectations Dr. Hitzhusen & Dr. Pease Private Practice, Worcester, Massachusetts Medical Clerk Nov 2013 – Feb 2014

• Established a compliant file system for medical records and managed accurate insurance reporting

• Assisted scheduling of over 50 patient appointments daily and helped manage interdepartmental communication Maine Organic Farmers and Gardeners Association, Porter, Maine Apprentice Apr 2013 – Oct 2013

• Managed on-farm Community Supported Agriculture (CSA) share pick-up for over 60 participants

• Led groups of up to fifty volunteers in farm projects and education events on a weekly basis Green Corps, Des Moines, Iowa

Organizer Aug 2012 – Feb 2013

• Built coalitions with over 80 businesses and nonprofits for environmental legislation

• Coordinated, recruited for, and facilitated community events