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Customer Service Sales

Location:
Vancouver, BC, Canada
Posted:
February 06, 2020

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Resume:

Yasaman Peighami Ashenae

***- *** ******* **. *: 604-***-****

Vancouver, BC, V6G 2J8 E: adbnek@r.postjobfree.com

Qualification Summary:

Superior salesmanship skills, consistently outperforming company peers

Friendly, outgoing, and charismatic personality well suited for a fast passed, customer service oriented restaurant

Working knowledge of wines

Perfected menu presentation skills, providing customers a holistic understanding of the restaurant offerings, leading to more sales

Familiar with espresso machine, dishwashers, and knowledge of equipment cleaning processes

Excellent math skills, able to calculate and split bills

Consistently scored over 90% satisfaction rating on customer feedback surveys

Process excellent conflict resolution skills in the event of customer dissatisfaction

Education:

University of British Columbia, Vancouver, BC 2015 – Present

B.Sc. Food, Nutrition, and Health.

Azad University, Karaj, Iran. 2008 – 2013

B.Sc. Cellular & Molecular Biology – Microbiology

Work Experience:

Server (Water St. Café) 2019 _ Present

Preparing restaurant tables with special attention to sanitation and order

Attending to customers upon entrance to the restaurant

Presenting menus, serving and helping customers select food/beverages

Informing guests about the food/beverage features

Taking care of the payment

Making sure that the guests are happy and satisfied with the service and food

Server (Glowbal Restaurant) 2018 _ 2019

Delivered exceptional, friendly, and fast service.

Answer questions about menu selections and made recommendations when requested.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.

Managed closing and opening duties, including restocking items, cleaning the restaurant, and reconciliation of the cash drawer.

Server (Frankie’s Italian Kitchen) 2018 – 2019

Assisted guests with making menu choices in an informative and helpful fashion.

Appropriately suggested additional items to customers to increase restaurant sales.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.

Regularly checking on guests to ensure satisfaction with each food course and beverages.

Consistently adhered to quality expectations and standards.

Taking payment in exchange of services rendered and tendering any change.

Routinely cleaned tables linens, table settings, glassware, cutleries, to making sure the table is ready for next customers.

Server (Cibo Trattoria) 2017 - 2018

Greeting customers as they arrive at the restaurant and inquiring into their seating preferences.

Assisting customers in seating and provide them with menus.

Providing customers with information on revolving menu items and daily specials.

Answering questions regarding menu items and ingredients and providing information regarding diet items and specials.

Suggesting appropriate wines and other beverages to go along with customers’ meals.

Relaying orders to the kitchen and ensuring that they are prepared according to recipe.

Checking prepared orders for accuracy and portion and ensuring that they are served in a time efficient manner.

Preparing drinks according to customers’ instructions and serving them in a timely manner.

Making sure that tables are cleared, cleaned and bussed properly before the next set of customers arrive.

Taski (Banquet Server) 2016 - 2018

Communicated to the customer's order, answer customer's questions, delivered quick service, and created a great dining experience for customers.

Moved fast and carried large trays of food in five stars hotels.

worked with so many other servers and the cooking staff in different hotels to make a great dining experience.

Regularly checked that the cutlery and dishes are being clean and neat when served food and drinks to help create a great first impression to the customers.

Certifications:

Serve It Right Certificate (2017).

International English Language Testing/IELTS (7.5/9) (2014),

First Aid Certification (2014),

Ladies Makeup & Hairdressing Certification (2009).

Computer Skills:

Microsoft Office,

Internet.

Language Skills:

Persian (Native),

English (Fluent),

French (Beginner).



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