Data Analyst Customer Service

ELVIS SEGBEAYA

Data Analyst

The Woodlands, TX · 832-***-****

*************@*****.*** · https://www.linkedin.com/in/elvis-segbeaya-024093199·

SUMMARY

As a Data Analyst with over 5 years of industry experience applying data science methods to real-world business problems, I am skilled in all aspect of the data science project life cycle, leveraging time series energy consumption data to identify value propositions, exploring existing data for insights, developing and maintaining reports that enable end-users to make appropriate business decisions and using statistical or machine learning techniques to assess customer performance.

EDUCATION AND SKILLS

The University of Houston 2017-2019

Bachelor of Science in Mathematics w/ Computer Science

Tarrant County College 2012-2015

Associate of Mathematics

Skills

Languages: Python, R, SAS, SQL, Java, C++, C#, JavaScript, Spring

Libraries: NumPy, Pandas, Scikit-Learn, Dplyr, NLTK

Reporting Tools: Tableau, Power BI, Excel, MS Suite

Statistical Methods: Regression Models, Ensemble Methods, Supervised/Unsupervised algorithms, Neural Networks, Random Forest, KNN, etc.…

Database: SQL, MySQL, Oracle, MongoDB

WORK EXPERIENCE

[Grocers Supply] Data Analyst

September 2018–June 2019

Orchestrated and Executed a data migration of over 40k products and merchandises.

Amplified the revenue of our company by 20% through in-depth analysis of marketing evaluation and research.

Streamlined multi-tier projects, by spear-heading a coordinated effort of various departments.

Improved overall profits and stimulated customer interests through innovative product creation and designs.

Oversaw Operations of product movement, Inventory Control, and Price management.

Organized in-store store structure and instituted new design patterns.

Used SSRS, Store Metrics, to forecast products and prices.

[WageWorks] Account Consultant

July 2016July–May 2018

Designed and developed multi-level solutions for our end clients.

Cultivated and nurtured a long term B2B relationships with customers nationwide.

Leveraged my expertise to empower clients to make the right decision for their business.

[Allied Marketing] Quality Assurance Assistance [Former Data Entry Clerk]

January 2015- June 2016

Managed risk assessments, recovering over 50% of lost inventory.

Developed databases to manage and categorize inventory. [SQL]

Design and presented education material for various departments.

Assisted with the maintenance of e-mail and other Internet applications.

Customer Service; handled B2B relations, resolved third-tier customer problems.

[Monitronics] 3rd Tier Technical Support

October 2012- December 2014

Initiated and provided technical resolution for various alarm technologies.

Verbalized innovative products our company provided and influenced actions of customers.

Rehabilitated an 85% retention rate with irate and confused clients.

Yielded a 95% customer Satisfaction rating.

ACHIEVEMENTS

IB Graduate

Honors Graduate

Presidential Award(2008,2011)

Dean’s List (2014,2019)

Employee of the Month (Monitronics)

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