Social Media Administrative Assistant
Resume:
Annika Grassl
*********@*****.***
EXPERIENCE
Beth Israel Deaconess Medical Center; Boston, MA—
Practice Representative
November2019 - PRESENT
● Confidently triage and schedule patient phone calls
● Developed efficient system to electronically file hundreds of documents
● Effectively communicated with colleagues to prepare providers for clinic visits and procedures
Empowerment Through Integration; Cambridge, MA—
Communications Manager
July-September 2019
● Developed communications policies, plans and
procedures
● Supported development initiatives with communications collateral and strategic planning
● Established branding guidelines that resulted in stronger external audience engagement
● Developed and executed marketing communications and public relations strategies in order to establish and maintain a positive brand image
● Promoted products and services in a meaningful way to the public and provide a direct feedback loop for continued market success
● Developed strong working relationships with cross functional counterparts
● Position eliminated due to lack of funding (reference available upon request)
Disability Policy Consortium; Malden, MA— Administrative assistant
May 2018-Mat 2019
● Built and executed social media strategy through competitive and audience research
● Moderated all user-generated content in line with the moderation policy for each community
● Generated, edited, and published daily content that built meaningful SKILLS
Communication leadership
Administrative support
Social media management
and engagement
Interpersonal skills
Strong writing
connections and encouraged community members to take action
● Set up and optimized company pages within each platform to increase the visibility of company’s social content Humanity & Inclusion; London, U.K.— Research assistant May 2018-Mat 2019
● Conducted process mapping, data-gathering and analysis activities with team members
● Executed research and the development of toolkits for disability and development practitioners
● Launched, managed, and successfully grew reach of materials shared on database through Twitter
Ultimate Software; Weston, FL— Public Relations intern May 2018-Mat 2019
● Conducted customer interviews and composed case studies
● Tracked media coverage
● Drafted key message platforms for executive use in print media and video appearances
U.S. Senate; Washington, D.C.— Disability policy intern May 2018-Mat 2019
● Researched and analyzed legislation
● Prepared speeches and organized committee meetings
● Communicated effectively with coalitions of multiple disability groups
EDUCATION
Brandeis Univeraity; Waltham, MA— M.A. Sustainable International Development
August 2017- May 2019
Drake University; Des Moines, IA— B.A. Public Relations, B.S. Interdisciplinary policy studies
August 2013-May 2017
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