Sales Representative Customer Service
Resume:
Jonathan
Smith
Cary, N.C. 27518
***********@*****.***
Driven professional seeking a position that can utilize my skills and allow me the ability to grow. An environment where the ability to learn quickly is essential, having a calm presence is useful, customer service is valued and teamwork is needed is a place I can thrive.
Skills
Adobe Creative Cloud
Microsoft Office
Customer Service
Phone Etiquette
Data Entry
Written and Verbal Communication
Multi-tasking
Database Software
Experience
AUGUST 2019 – JANUARY 2020
SALES SUPPORT REPRESENTATIVE/ LENOVO, MORRISVILLE, N.C.
Support pre-sales activities and respond to post sales questions.
Collaborate with cross functional teams to improve customer experience within assigned territory.
Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues.
Accurately process customer transactions (quotes and sales orders).
Additional point of contact for customer sales inquiries and requests.
OCTOBER 2018 – JULY 2019
Lead Generation Representative / Lenovo, Morrisville, N.C.
Cultivated prospective clients
Maintained client relationships
Used Salesforce database to set appointments
AUGUST 2017 – SEPTEMBER 2018
Customer Service Representative/Baseball America, Durham, N.C.
Assisted customers with their magazine subscriptions and book orders.
Responded to emails and phone calls about the publication.
OCTOBER 2016-MAY 2017
Inside Sales Representative / Total Quality Logistics, Durham, N.C.
Negotiated rates between customers and carriers
Cultivated new clients and arranged shipping on their behalf
Maintained client and carrier relationships
DECEMBER 2015-AUGUST 2016
Inside Sales Representative / Yardi Systems, Raleigh, N.C.
Presented demos of Yardi software to prospective clients
Cultivated prospective clients
Maintained client relationships
SEPTEMBER 2014-OCTOBER 2015
Lead Development Representative / IBM/Lenovo, Morrisville, N.C.
Assisted in closing deals up to 105K
Responded to emails from customers and prospects
NOVEMBER 2013-JUNE 2014
Lead Development Representative / SiteLink, Raleigh, N.C.
Cultivated prospective clients
Closed Deals
Education
2005-2016
UNC-Greensboro, Greensboro, N.C.
Completed 191 hours towards a B.A. in Political Science
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