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Network Engineer Active Directory

Location:
Minneapolis, MN
Posted:
February 06, 2020

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Resume:

Ken Mackenthun

Robbinsdale, MN *****

adbnao@r.postjobfree.com • 763-***-****

www.linkedin.com/in/ken-mackenthun-34121138

Systems administrator with extensive expertise in service delivery, network administration, and active directory services. Proactive network administrator with proven abilities in manufacturing, telecommunications, healthcare, and financial services. Detailed leader with demonstrated ability to manage competing deadlines by engaging cross-functional solutions to provide seamless user experience. Collaborative technical professional with recognized ability to synthesize highly technical concepts in an actionable manner to end users. Accomplished network engineer seeking the right role to apply strategic problem-solving skills in an enterprise with potential for continued growth.

Active Directory Services Technology Strategy IT Operations Troubleshooting Web Services

Enterprise Software Risk Management Change Management Process Improvement Architecture

Leadership Security Technical Writing Communication Project Management Versatile

CAREER HIGHLIGHTS

Active Directory; created multiple group policies, documented or updated policies, provided training within the enterprise, and coordinated the implementation or updates. Select Comfort.

New End Users: 10 – 20 on average per week

Data Migration; analyzed data compiled through end user interactions and system monitoring, identified alternatives for data migration plans, coordinated across the organization to efficiently migrate enterprise data while maintaining core functionality. Stein Industries, Select Comfort, Unisys.

Enterprise Migrations: 5 to 20 per week with varying complexity

Certification; develop and apply strong knowledge of ISO and HIPAA to analyze systems and provide or collaborate to ensure appropriate remediation as the network administrator to maintain compliance. Stein Industries, Park Nicollet Health Services.

Certifications: involved in obtaining or maintaining enterprise compliance

Service Level Agreement Administration; develop understanding of business needs, analyze SLAs of client to validate performance or deficiencies, and collaborate with vendors as needed to remediate service delivery challenges as appropriate. Unisys.

SLA’s Administered: lead on primary account with responsibility for multiple SLA

PROFESSIONAL EXPERIENCE

Stein Industries, Brooklyn Park MN (2013 – May 2019)

Promoted within a diversified manufacturing company providing 4 unique business lines that serve retail, logistics, grocery, and high technology organizations in the US and across the globe.

Network Engineer (2017 – May 2019)

Achievements:

●Administered active directory domain services and third party DNS tools for 4 domains.

●Served as the primary liaison responsible for resolving all client support requirements including hardware, software, and core-end user components including network or mainframe.

●Managed external technical resources or vendors including hardware or development suppliers providing core functions to the enterprise operations.

●Provided support for end users with centralized support documentation for all core systems.

●Led all database maintenance performed by outside resources utilized by diverse stakeholders.

●Restored complex technical issues through technical capabilities and business applications.

●Maintained and supported VPN access including related ticketing system for support.

●Collaborated across the enterprise while applying ITSM knowledge on multiple initiatives.

Responsibilities:

●Deployed and supported end-user devices through application of active directory group policy.

●Leveraged strong communication skills to provide technical guidance to end-users and team members.

●Worked with Microsoft OS and Microsoft Suite products while troubleshooting network issues.

●Applied deep knowledge of DNS, Windows Authentication, and other tools within the Active Directory.

●Utilized expertise with identity platforms and related Microsoft protocols or services.

●Managed multiple projects and work within a larger team to manage multiple systems.

●Coordinated backup and migration of data including management of consolidation or migration.

●Installed and implemented maintenance of multiple servers across in a multi-domain environment.

IT Technician (2013 - 2017)

Achievements:

●Supported the devices and applications including providing recommendations on replacements.

●Installed, configured, tested, and documented new software products across the organization.

●Applied excellent communication skills to translate customer requirements into technical recommendations that met their needs and budget.

Responsibilities:

●Maintained authorized software installed on servers and workstations as well as related upgrades.

●Supported the maintenance of DNS and active directory.

●Provided level II technical support to users to resolve problems or escalate matters as appropriate.

●Participated in IT projects including design and deployment of solutions consistent with IT strategy.

Select Comfort (via contract through Caylor Solutions and Technisource) (2011 – 2013)

Retained through multiple contracts to support the enterprise of corporate and retail end users in an organization that manufactures and distributes bedding through retail, wholesale, and trade channels.

System Analyst (2012 - 2013)

Achievements:

●Spearheaded the enterprise hardware and software upgrades for the entire corporate headquarters.

●Coordinated all new hire setups per quarter including access, VPN, mobile and device configuration.

Responsibilities:

●Administered, maintained, and supported networking and security equipment including routers, switches, and firewalls across multiple locations.

●Evaluated, recommended, implemented, and supported new technologies.

PRIOR EXPERIENCE

Support Center Agent, AT&T via contract with Insight Global, Minneapolis MN (2009 – 2011)

Service Delivery Coordinator, Unisys Corporation, St. Louis Park MN (2005 – 2009)

Customer Service Representative, Unisys Corporation, Shoreview MN (1996 – 2005)

SKILLS HIGHLIGHTS

Competencies:

Database Management, Disaster Recovery, Troubleshooting, Enterprise Migrations, Networking Monitoring, Project Planning, Critical Thinking, Systems Analysis

Software:

Excel, Word, Access, Outlook, POS, SRMS (proprietary database tool), Veeam

Tools:

Active Directory, AWS, VPN, DNS, Windows Server (2007, 2012, 2016), MS Office 365, MS Exchange Server 2010, Cisco, Citrix Terminal Server

Certifications:

Supervision Part I, MRA; Deploying and Managing Windows 10, Global Knowledge; IBM Certified; Servers, Desktop Computers, Warranty Services; Hewlett Packard Certified; Printers, Desktop Computers, Servers; Dell Certified; Printers, Desktop Computers, Laptop Computers; A+ Certified; Comp TIA

EDUCATION

AAS

Associate in Applied Sciences – Electronic Technology

Brown Institute, Minneapolis MN

Network Administration ǀ Group Policies ǀ Enterprise Architecture ǀ Implementations



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