Engineer Customer

CECIL THOMAS

Mobile: 630-***-**** adbnam@r.postjobfree.com 1227 Windover Ct. Sugar Land TX 77479

PERFORMANCE TEST ENGINEER

Competent, customer focused, engineer with good leadership and communication skills. Knowledge of SAP concepts. Experience in Web base applications, use of Dashboards to monitor and update system, develop Test Plans, review engineering and technical requirements, customer requirements, and conduct performance related tests with aid of performance tools. Experienced in SQL, Java, SIP, J-Meter, LINUX, UNIX, Voice Over LTE (VoLTE), Long Term Evolution (LTE), VOIP, Wireless, Switching, QXDM, Wireshark, Oracle and Sun.

Experienced in all phases of the Software Development Life Cycle (SDLC) and test methodologies (Agile and Waterfall) including developing, maintaining and executing test cases. Very skilled at conducting multiple flavors of tests including performance, functional, IVR, stress, etc. Very experienced working with customers in both the National and International markets. Established track record as team leader, leading test projects from start to finish.

KEY ACCOMPLISHMENTS

Created an escalation process to track and monitor issues, ran RCAs and improved efficiency more than 20%.

Created detailed test plans that improve efficiency and enhance the overall product quality by more than 10%.

Led off-shore customer effort that improved customer satisfaction score by more than 25%.

Spareheaded state of the art LTE demos and employed RCAs that enable the company to be first to market and resulted in $1,000,000’s contract

Worked directly with IT, project management, and engineering teams to implement an effective strategy for new releases. This reduced the time to market by at least 10%.

Improved productivity more than 20% by reducing team conflict.

Executed performance-related Gold Standards Audit Tests to determine discrepancies within the network.

Executed complex end to end manual and automated tests, that ensured results met performance metrics.

Wrote, debug and updated scripts. Collected performance measurements during testing.

Integrated two international labs at remote locations. This resulted in Millions of dollars in savings.

Conducted detailed product evaluation resulting in Millions of in savings and an extension to the contract.

Developed and implemented effective strategy that reduced the time to market by at least 10%.

Mentored QA engineers and actively served as member on department’s efficiency team.

Served as mentor for Big Brother organization.

Volunteered for Meals on Wheels, and Salvation Army.

PROFESSIONAL EXPERIENCE:

QA Engineer training, Sugar Land TX April 2017 to present.

Obtain training on QA methodologies and strategies needed for customer deliverables.

QA Test Engineer, Alcatel-Lucent/Nokia, Naperville, IL. June 2016 to March 2017

Support and resolve customer related issues. Partner with offshore teams. Analyze technical requirements, Architecture, release notes, gold standards, Software Matrix, Software loads, customer requirements and engineering requirements to develop and test procedures for customer products. Collect KPIs.

Support Test team, assist with test execution and conflict resolution. Improve productivity by more than 20%.

Develop, execute, validate and maintain performance tests (MOPs) in support of customer deliverables.

Write and debug scripts, and collect measurements during testing of multiple network and virtual elements.

Install and support new, real-time software upgrades including installing license keys on servers.

Maintain tests in Quality Center and log defects in Clear Quest database.

Create, investigate and resolve internal and external queries including ARs (Assistance Requests), CRs (Customer Requests) and Jiras.

QA Engineer, Midwest Mgmt. Technologies, ILL. Jan. 2014 to May 2016

Monitored and maintained sanity of network.

Ran tests to collect metrics.

Determine/Validate Key Performance Indicators (KPIs).

Clear bottlenecks, investigate and resolves issues.

System Performance Test Engineer, AT&T, Elmhurst, IL. Aug. 2013 to Dec. 2013

As lead QA engineer, wrote and executed mobile end to end tests. Supported third party local and off-shore vendors to resolve customer issues. Analyzed Architecture, wrote and debug test scripts. Employed performance tools to monitor and analyze traces, resolved software issues. Verify the performance and stability of the network.

Executed end to end FFA manual and automated tests, and verify results met performance metrics.

Troubleshoot, identify, prioritize and log defects in Quality Center database.

Executed tests to monitor Web servers, App servers and Database servers.

Wrote, debug and update scripts (Java/UNIX). Collect performance measurements during testing.

As team lead, worked directly with development and technical teams to resolve defects/conflicts.

Resolved and tracked issues in Clear Quest and customer related database.

Partnered with integration and end-to-end test teams to execute tests at remote locations.

System Integration and Performance Engineer, AT&T, Warrenville, Illinois Aug. 2011 to July 2013

Monitored and maintained stability for lab environment including executing sanity checks to ensure the network/lab is stable and available for use. Wrote, debug, executed and analyzed automated test scripts. Executed and verified system performance tests. Work with offshore teams to test and resolve customer issues.

Executed tests utilizing UNIX, SUN SOLARIS, WINDOWS, and LINUX operating systems.

Executed device tests, investigated and resolved real-time problems due to test failures.

Maintained tests in Quality Center/customer data base.

Analyzed requirements data and other technical documents to produce tests that support new feature.

Monitored system performance, verified test results with use of software/Interactive Voice Response (IVR) tools, resolved error conditions including alarm conditions, document and publish results from findings.

Ran tests to monitor Web servers, App servers and Database servers.

Worked with third party vendors to setup and execute tests for Abbreviated Dial Codes (ADC) including a combination of pound and star features.

Performance Engineer, Midwest Mgmt. Technologies, ILL. Jan. 2011 to July 2011

Monitored and maintained sanity of network.

Ran tests to collect metrics.

Determine/Validate Key Performance Indicators (KPIs).

Clear bottlenecks, investigate and resolves issues.

Test Engineer Bell Labs, Alcatel-Lucent, Naperville, Illinois June 2007 – Dec. 2010

Developed and executed CDMA/LTE tests, employ Interactive Voice Response (IVR) tools, maintain and monitor wireless network. Collect performance measurements, KPIs, and establish a benchmark for system’s operation. Visited LTE customer site and partner with installation and integration teams. Also, partnered directly with project management and engineering team to implement an effective strategy for new deliveries. Executed tests utilizing UNIX, SUN SOLARIS, WINDOWS, and LINUX operating systems.

Collected performance data, analyzed and compared the results to historical analysis, and reported findings to management teams.

Use SQL to query/obtain performance data, and software tools to purge/clean, and maintain database.

Download new software packages including patches, and track updates in system lab.

Used J-Meter for database measurements and Wireshark for tracking packets.

Troubleshoot, log measurements, performed RCA, and resolved issues.

Monitored IPs/traffic and execute end to end tests across entire CDMA/LTE network.

-Remotely login to network servers: rlogin, ssh, telnet

-Obtain performance measurements including: timing, efficiency, input power, output power, frequencies, latency, and packet loss.

-Track alarm status or abnormalities, and document results in database.

Reset/reboot equipment to restore network. Collect logs before and after reboot.

Installed and supported Rapidly Deployment Network (RDN).

-Install new software, download upgrades and patches.

-Backup and restore system/ database.

Test Engineer Motorola Corporation, Schaumburg, Illinois. Jan. 2006 – Dec. 2006

Reviewed architecture. Developed and executed end to end device tests; tests included data base, user interface, load, stress, capacity, security and environmental tests. Maintained project schedules, tracked defects, KPIs, and ensure deliverables were made in a timely fashion.

Installed new software loads on Network Elements (NEs) in wireless system lab.

Executed wireless tests on SUN SOLARIS, WINDOWS, and LINUX operating systems.

Executed web based regression and User Acceptance Tests (UAT) as part of blitz team.

Executed fault recovery tests and used Wireshark for tracking packets.

Successfully set up and managed multiple lab configurations.

Executed validation and verification analysis tests to ensure the feature is in total compliance with the customer specifications, and architectural design.

Executed quality control tests, including environmental and stress tests.

Actively participated in full lifecycle methodologies, including unit testing, software configuration and other application testing/QA best practices.

Identify testing/product problems, conducted root cause analysis, provided possible solutions, and documented findings in Rational data base – Clearquest and CITRIX.

- Wrote more than 50 defects to identify areas of possible improvement.

- Collected queries and log reports on system behavior to isolate faults

PRIOR TO JANUARY 2006

Test Engineer Bell Labs Naperville, Illinois

Skills:

Proficient in: HTML, XML, SQL, ZOOM, UNIX, LINUX, Java, KSHELL, FTP, TCP/IP, 4G, 3G, J-Meter, QXDM, Wireshark, IRIS, VOIP, SIP, TMS, SUN/SOLARIS, Selerium, XCAP, ISUP, SS7, DNS, Microsoft tools (including Windows), Clearquest, Clearcase, Load Runner, Switching, wireless, Information Mapping, ECMS, Compass, CITRIX, and version control. Also, proficient at analyzing requirements to generate tests. Familiar with ISO standards.

Education:

Bachelor of Science, Electronics Engineering, Capitol Technology University, Laurel MD.

Contact this candidate