Desktop Support Service Representative
Resume:
Daniel Fernandez
Miami, Florida 33193
adbn3f@r.postjobfree.com
Experience
Desktop Support Engineer
March 2019 – Present
Robert Half: (Consultant) Miami / Fort Lauderdale, Florida
Performed deployments of desktop computers and laptops
Configured network printers
Installed & configured VOIP Phones
Team lead and point of contract on most projects
Regional IT Technician III
May 2013 – February 2019
Nordstrom; Serving TN, DC, VA, MD, NJ, PA, FL, NC, TX, LA, PR
Responsible for meeting service level agreement at all Nordstrom retail locations, Ticket queue management and prioritizations across the Southeast region.
Change implementation, troubleshooting, and new technology deployment and provided support for all hardware technologies (PC, Phone, VOIP Phones, Android, iPhone, iPad, Macs, POS, Mobile POS, Printers, Scanners, Tablets, Mobile carts, UPS and IT Infrastructure
Provided support for all software applications and installations
Management of structured cabling installations.
Installations and maintenance of network, voice, data, POS
Team lead and mentor for Southeast region, encouraging technicians to pursue studies and/or certifications in new skills
First escalation point for all technical questions for Southeast Regional IT Team
Writing and updating Nordstrom technical knowledgebase articles
Wi-Fi security certificate creation and scheduling management for all store wireless printers, on multiple VLANs
New store installations, existing store modernization projects, and new technology rollouts
Store closures and full decommissions
Third-party vendor management and coordination
Technical point of contact and friendly face for all in-store personnel
Network Technician
April 2011 – September 2011
Bank of America; Miami / Fort Lauderdale, Florida
Assisted in small scale deployment of Desktops, Laptops and Printers
Troubleshoot Hardware & Software problems, Data Backup & Recovery support.
Field Service Representative
December 2000 – November 2009
Lodgenet Interactive Corp; Clifton, New Jersey / Miami, Florida
Service, administration, support, and maintenance of digital content servers
Planning and coordination of hardware and software projects
Installed & configured wireless access points, switches, routers.
Assisted in quality control of cable plants to ensure proper signal levels and ingress related problems (Aerial & Underground)
Maintain and managed AV aspects and microwave links networks
Industry Certifications
CCNA: Routing and Switching (Pending)
MCP: Microsoft Certified Professional
MCTS: Windows Server 2008 Network Infrastructure, Configuration
MCTS: Windows Server 2008 Active Directory
MCSA: Windows Server 2008
MCTS: Windows 7, Configuration
MCITP: Server Administration 2008
CompTIA A+
CompTIA Network+
Lenovo Desktop Hardware Certified Technician
Skills
Cisco
Cisco Access Control List (ACL)
Cisco Hardware configuration: Bridge, Hub, Router, Switch, WAP, Meraki
Cisco IOS
DNS, DHCP
Wired and Wireless Networking
Microsoft
Certificate Authentication
DNS, DHCP
Group Policy Creation/Management
SCCM 2007
Office365
Power Shell, Script creation
Security Policy Creation/Management
Windows Deployment Services
Windows Server 2003, 2008, 2012, 2016
Windows Active Directory
WSUS
Remote/Terminal Services/VPN
Windows 10/7/Vista/XP/95
Education
Information Systems and Technology, Associate of Science – Networking
Miami Dade College, Miami, FL
Certifications
September 2011-2012
New Horizons, Miami, FL
Computer Science, Technical Diploma December 2000
Dover Business College, Paramus, NJ
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