Customer Service Engineer

MANJESH A MATHEW

GRADUATE IT, NETWORKING,OFFICE ADMIN AND EXECUTIVE SECRETARY WITH UAE

EXPERIENCE

Address: Jebal Ali, Dubai UAE.

Contact No: +971-**-***-****, +**-**-**-**-**-**

Email: ***************@*****.***

Languages: English, Malayalam, Hindi and Tamil

Nationality: Indian

Availability: Immediate

Seeking challenging and rewarding position in IT, Computer science engineering, Networking,Sales and relevant functions across multinational or local organizations, demanding high standards of quality and precision and providing opportunities to amalgamate my personal enrichment with professional goals.

• Networking

• CCNA,CISCO

• IT Infrastructure

• Tech Support Engineering

• Material management

• Production Planning

• Sales Analysis

• System Trouble Shooting

• Vendor Management

• Customer Service

• Communication Skills

• Negotiation Skills

• Customer Relationship

• IT Networking

• Hardware & Software

Installations

• Sales Promotions

• Upgrading Systems

• Customer Relation Manager

• Relationship Officer

• Infrastructure Management

• SystemSecuritymanagement

AL BADDAD – UAE JAN 2019 TO TILL DATE

SECRETARY FOR CHAIRMAN

RESPONSIBILITIES:

• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc..

• Attend meetings and keep minutes.

• Receive and screen phone calls and redirect them when appropriate.

• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

• Make travel arrangements for executives.

• Handle confidential documents ensuring they remain secure.

• Prepare invoices or financial statements and provide assistance in bookkeeping.

• Maintain electronic and paper records ensuring information is organized and easily accessible L

OBJECTIVE

PROFILE SUMMARY

KEY COMPETENCIES AND SKILLS

PROFESSIONAL EXPERIENCE

I am well experienced, enthusiastic and determined Computer Science Engineer with more than five (5+) years of experience and broad exposure in all aspects of IT Infrastructure Management, Secretarial, Networking, System Administration,Customer Service and office support. I hold Graduate degree of B.E –Computer Science Engineering and CCNA certified by CISCO. I am proficient in usingMicrosoft Office Tools, Networking and other computer applications.

ADCB– UAE DEC 2017 TO DEC 2018

OFFICE SUPPORT ADMIN

RESPONSIBILITIES:

• Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc. Handling customers’ complaints and resolving their queries.

• Maximize sales referral opportunities by working with customer service colleagues. To ensure that prospects are clearly communicated about the bank charges/terms and conditions. Control outstanding through timely collection of payments.

• Data confidentiality and secrecy norms of the bank are adhered to.

• To ensure that no customer application is misplaced and is kept in safe custody.

• Maintain complete and detailed knowledge of all assigned products.ensure performance as per the performance management criteria.

• Maintain accurate and up to date activity records.

• To ensure performance as per the performance management criteria. ETISALAT TELECOMMUNICATIONS– UAE JULY 2015 TO DEC 2017 OFFICE SUPPORT COORDINATOR

RESPONSIBILITIES:

• Maintain and develop good relation with customer.

• Handling customers’ complaints and resolving their queries.

• Providing pricing and delivery information and promoting sales.

• Maintaining relation with existing clients and searching new clients across the area and generation revenue.

• Identifying customer’s need as per segment and propose products and services to differentiate.

• Control outstanding through timely collection of payments.

• Identifying marketing opportunities by identifying consumer requirements. LITTLE FLOWER MISSION HOSPITAL– INDIA NOV 2014 TO FEB 2015 IT ENGINEER

RESPONSIBILITIES:

• Maintaining and updating virus definitions in systems and servers

• New server installations and configurations with baseline standards.

• Ability to determine causes of operating system errors and troubleshoot the same

• Analyze, log, track software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.

• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.

• Handled technical support for IT infrastructure in a large scale distributed system for a major IT services company.

• Responsibilities handled include IT ticket resolutions, vendor support management, system security management, system configurations and back up.

• Coordinate and monitor troubleshooting to isolate root cause of incidents.

• Utilize standard corporate tools to record changes, service requests and problem activities for tracking purposes.

• Managing print server for the entire facility, user and system policy management. B.E Computer Science Engineering 2014 Viswaprakash University, Coimbatore – India Higher Secondary School 2009 St. GregoriousHigher Secondary School – India Secondary School 2007 M G M R P School –India

May be furnished on demand.

ACADEMICS AND PROFESSIONAL QUALIFICATIONS

REFERENCES

Contact this candidate