RITA MANISH JAITLEY

Pune, India

Mobile: +91-988******* E-Mail: adbmtj@r.postjobfree.com Skype Id: adbmtj@r.postjobfree.com

LinkedIn: www.linkedin.com/in/rita-jaitley-b06752102

Training & Development Learning Management System Team Management Customer Service Management Compliance Management Legal Analytics Documentation & Reports

SUMMARY

Disciplined, result-oriented and accomplished professional with over two decades of total experience in diversified verticals/domains

Demonstrated experience of 11+ years in Training & Recruitment; 3+ years in Business Process Outsourcing (BPO) and 6+ years in Legal Process Outsourcing (LPO) industry

Demonstrated excellence in the whole gamut of training & development endeavours which includes planning, identification of training requirements and governing of Learning Management System (LMS)

Proven expertise in customer services operation with extensive focus on customer service excellence and operations

Focused on establishing excellent productive client relationships, working to identify their needs, quickly resolve issues and assuring their business needs are met

Conversant with Microsoft Excel/PowerPoint and internet applications

Proficient working with senior management in a fast-paced and rapidly changing environment

A confident spokesperson and influential negotiator with the ability to connect with people of diverse backgrounds and levels of authority

CAREER CONTOUR

Organization

Designation

Duration

Sadhu Vaswani Gurukul Manjri, India

Teacher – Senior Kindergarten

Jun 2019 – Aug 2019

Mindcrest (LPO), India

Senior Training Specialist / Associate Attorney / Senior Executive HR

Oct 2007 – Feb 2018

@ Sadhu Vaswani Gurukul Manjri

Efficiently imparting coaching to senior kindergarten students

@ Mindcrest

Key role involvement in vast gamut of tasks encompassing – training new/existing employees about litigation review & contracts; conducting interviews; end-to-end recruitment process; campus placements and so on

Diligently responsible for uploading/handling the test on learning management system (LMS)

Proactively created onboarding plan for new associates & management hires

Efficiently involved in maintenance and tracking of data

PRECEDING EXPERIENCE

Organization

Designation

Duration

EXL (BPO), India

Customer Care Executive

Sep 2004 – Oct 2007

STP Software, India

Data Analyst

Mar 2004 – Aug 2004

Various Advocates, India

Assistant Advocate

Jan 1996 – Dec 2001

CERTIFICATIONS

Computerized Financial Accounting

Tally and writing practical accounting

Typing & Shorthand

Certificate in Insurance Regulatory and Development Authority of India (IRDA)

EDUCATION & TRAININGS

Diploma in Pre-Primary Teachers Course from Sadhu Vaswani Institute of Teachers’ Training, India, 2019

Diploma in Taxation Laws from University of Pune, India, 1996

Bachelor of Law from University of Pune, India, 1996

Bachelor of Commerce from University of Pune, India, 1993

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