Michael Jackson email: adbmsh@r.postjobfree.com cell: 832-***-****

Summary

Diligent Information Technology Manager offering over 15 years of implementation, management, asset management, and systems integration experience with the ability to effectively identify and resolves problems that increase the efficiency and productivity of an organization. Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. I specialize in bringing diverse teams together to accomplish the assigned goals on time and within the prescribed project budget. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. DoD Security Clearance 2004.

Skills/Abilities:

Strategic Direction & Planning Application Portfolio Management

Project Management Cross Functional Management

Tactical Implementation Technology Integration

IT Leadership Information Risk Management

IT Compliance, Risk Management IT Management

Technology Support Cyber Security

Research & Development Program Management

Highlights of Career Accomplishments:

Success Implementation of Department of Defense Healthcare Application at Multiple sites across the US.

Successful First Oil on Lianzi Upstream Major Capital Development (Information Technology area of focus)

oPassed two Audits

oPassed two Self Assessments

oSuccessful turnover to Operations

Worked with Governance and Compliance Council on best ways to ensure all Divisions see and understand the Controls, Policies, and Procedures for Compliance. Identify GAP and create mediation plans work on the exemption for Enterprise and Division based on application usage. Work with Audit on the new standard and sunsetting of old controls and the introduction of new ones.

Global rollout Implementation of Electronic Medical Record system for the Department of Defense and Trained Technical personnel on the Application and database interaction.

Implementation of Application Test process for the Verizon Retail Markets area. Application Portfolio Project Manager

Successfully managed multiple projects to market while at Compaq Computers.

System and Technology Training Compaq Computer Corporation

Vendor Management Chevron, Compaq, and DoD

Infrastructure implementation for Remote Engineering offices, Fab Yards and Vessels.

Four start up teams at Compaq, beside working on MNP10, Compaq all in one voice, data and fax. First low-cost PC for consumer market. Worked with the SystemPro LT which was Compaq first multiprocessor PC.

Project Methodologies that I have used:

PDLC, SOW, Waterfall, Agile, PMI, WBS, SDLC, CPM, CCPM, and Benefit Realization

Work History:

Supple & Sage Enterprise Inc Houston, Texas

Program Manager / Business Development Feb 2017 – present

Develop and lead support of the Information Technology function and related tools resulting in a high performing organization promoting cross-organizational teamwork and achieving a reputation for efficiency, stability and, high-quality service

Foster a positive team environment; provide mentorship/coaching and set clear performance goals and career objectives for team members, including outside business partners

Works closely with leadership, and employees to ensure alignment of technology priorities with organizational goals and create an effective process to support their needs on a daily basis

Provide leadership, direction, and oversight of the technology operational and capital budgets

Initiate, maintain and monitor contracts and service levels with third-party business partners and outside vendors

Effectively communicate and manage project expectations to project sponsors, managers, team members, and other stakeholders in a clear and concise fashion

Oversee cross-functional project delivery, including tracking and monitoring cross-functional milestones and deliverables

Increase the focus on Information Technology operational excellence to support the organization

Develop and implement best practices, techniques, and tools for project planning, key performance metrics, communication and execution, project management and ongoing milestone/deliverable tracking

Support business case development as needed and evaluate progress against the business case for key investments

Provide leadership support for organizational change management efforts

Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety

Identify and recommend new technology solutions that the organization can implement

Actively manage the relationship between The Legacy and the various system providers. Keep a current list of all issues and enhancement requests and proactively work with providers on addressing items on the list. Advocate for the changes or adjustments to their software that would increase the effectiveness and efficiency of The Legacy’s business operations

Assist employees with obtaining information from system databases in a meaningful and useful format. Utilize external report writing software where necessary to provide information in a meaningful format for users

Develop awareness on how systems interact and interface with each other to enable consulting with employees on how to better utilize the systems. Thoroughly test upgrades and fixes to the software in a test environment before placing them in a live database. Communicate timely with users on new functionality

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

Develops negotiating strategies and positions by studying the integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Protects organization's value by keeping the information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Review Technology strategies and contracts.

Data Privacy

SLA, OLA, SLO

BCP, DRP

Contract review, RFQ review

Cyber Security

Onboarding and offboarding

Contractor Bank of America Addison, Texas

IT Project Manager (Randstad Technologies) June 2016 – Sept 2016

Backfill for Bank of America GRC Project – Was able to get the project track and completed within three months

Managed Server upgrade for Archer GRC environment (Hardware Life Cycle Development)

Archer GRC Vendor Management & Operation Control Modules (Software Life Cycle Development)

Manage Compliance and Validation of environment, Identify and Mitigate GAPS

Review Software Development requirements, Line of Business High Level and Development Team Low Design requirements

Develop with team Project Implementation (Work plan, Test plan)

Review of the High level and Low-level Design Specification and use HP ALM to manage defects

Manage Schedule and SOW of Servers to use in the Business /Technology Environment

Report status and assess the risk to each stage of the program/project

Run multiple projects and interface with the PMO

oUpdate each project on the PMO overall schedule

Run and participate in a project meeting

Ability to adjust the schedule to meet business demands

Turnover to delivery Services Team

Planning data transfer/migrations for Mortgage Vendor management and GRC

In-depth program planning with internal and external vendor and stakeholder

Initiation, Planning, Design, Deployment, and closing

Status communication

Swift Worldwide Resources

Contractor with three Agencies at Chevron Houston, Texas

IT Project Manager (Chevron ITC, Upstream, and Gas, SASBU) September 2006 December 2015

Major Capital Project Information Technology Consultant, Project Manager of Information Technology activities to First Oil.

Consultant at Chevron

IT Project Manager Lead on Lianzi Major Capital Development 2.7 Billion USD project, Information Technology portion multi millions.

Budget forecast

Led Information Technology Support Teams on Lianzi Major Capital Development Upstream Project

oTelecom / Infrastructure/ VOIP,

oManaged the IT efforts on Lianzi Major Capital Development, supported all technical requirements to the team.

oSoftware License Management

oIT Compliance, Evergreen, Information Risk Management

oData Privacy

oInformation Protection

oIntellectual Property

oInformation Risk Management

oTurnover to Operations / Line of Business

oLeverage PRC Toolbox for approved Project Application

oGet IT Concur and Domain for the Project

oBusiness Continuity Plan / Disaster Recovery

oAsset Management

oOS migration

oQualification of IOS and mobile device apps for enterprise usage.

oManaged Project End-User support

Managed IT Support Agreement for external non-Chevron sites (SLA, OLA)

Worked as the Lianzi Development Risk Information Coordinator to ensure compliance.

Work with Forensic team regarding PC’s on legal hold

oWork with Manager(s) on the proper process to engage Forensic / HR / Legal regarding obtaining data from PC’s for personnel who have left the company

oEnsure the correct change of custody process is followed according to protocol.

Working with Application stewards and owner to asset the correct CIA rating (Confidential, Integrity, and Availability)

Application Portfolio – Support Agreement, Who Supporting, Application Rating, RPO/ RTO, Server Name and rating (Baseline, Enhance or High)

Yearly Multi-Million USD budget for Lianzi IT (Personnel, Application, Support, Hardware, and Infrastructure)

Reviewed IT cost, contracts, and cost estimates for two to three years out made a recommendation from data and Industry trends.

I have created IT budgets for the projects — track spending against the yearly and quarterly allocation. Review Project Milestones to understand if any payment was assigned to specific milestones.

Coordinated projects priorities related to Technology for EPIC, SEV, and SIC

oWorked with ETC SME’s

oWorked with ITC Telecom / Network and other Subject Matter Experts

Worked with Management on different levels to discuss project specification and procedure required

Successfully passed Internal IT Audit May 2014

Mobilization and Demobilization of Infrastructure at Engineering Offices, Fabrication Yards, and Vessels

oIT infrastructure/ IT Network (LAN & WAN) project manager for global-scale initiatives. Cisco Routers and Switches related projects.

Implement our Information Risk Management Compliance, Evergreen processes, BCP and DRP

Work with teams to develop high-level Project Basis of Design for the IT systems to be used by operations

Coordinate in-country BU IT team to deliver IT support during MCP installation and Hookup & Commissioning

Ensure prompt identification and resolution of Service delivery issues to the agreed Service Levels.

Ensure Services are properly resourced with adequate skills and capacities.

Ensure Third Party are properly managed

Manage Hardware Life Cycle Development, Software Life Cycle Development

While on the Lianzi Major Capital Development Team worked with the Mobility Team on IOS issues, concerns, and updates. Leverage SME to send a communication to Lianzi Major Capital Development Team regarding IOS delays and update impacts.

Resolve escalated issues in accordance with the Governance Model

Turnover to Operations

oPCN

(Yokogawa)

oSCADA

oWellview

oServers

oApplications

oAs-built documentation

oHardware and Software Maintenance Contracts

oInfrastructure and PC Hardware

Managing the Lianzi Major Capital Development technology infrastructure (Chevron used Voice or IP)

oEngineering offices

oFab Yards

oVessels

Managing Architect’s to Design Infrastructure

Working implementation plan for Infrastructure

Planning and managing Logistics of Equipment and resources

Network Infrastructure supported VoIP and Videoconferencing

IPv4 renumbering and IPv6 deployment

Managing Supporting, maintaining and enhancing existing business systems at all Lianzi Major Capital Development

Delivering and deploying new systems, technologies, and services for all sites for the Lianzi Major Capital Development.

Report status and assess the risk to each stage of the program/project. Ensure key requirements for the program/project schedule is reported out and critical path items, tasks, dependencies are spelled out clearly. Communicate to dependent teams across Businesses to ensure everyone is on the same page. Handle multiple projects and resource constraints across Business Units.

Vendor Management (KBR, GE, Subsea7, Schlumberger, etc.)

Team building

Vendor and Partner communication

oInterface Request Form, Requests for Information, Instructions to Contractors, Formal Letters and Memos, Contract Change Orders, Contractor Work Estimate, Request for Work Estimate, Acceptance of Work Estimate and Instructions to Proceed

Ability to perform conflict management, provide leadership and coaching, multitasking and prioritization be on corporate goals and priorities.

Customer focus regarding resources and capital spending. Looking at the big picture for priority setting, organization agility. Always keeping integrity, honesty, and leadership vision when working conflict resolution.

Work to enforces and integrates technology best practices and technology standards across the Major Capital Development Project organization.

Liaises for Lianzi with other Corporate IT Functions and Forensic

TEKsystems

Technical Lead (Unisys) DOD Contract Houston, Texas

Technical Lead, Unisys (Contractor – TEKsystems)

Reston, Virginia December 2004 – August 2006

Implement worldwide rollout of the Department of Defense Medical software.

Implemented of the Department of Defense (EMR) Medical Software, this is Oracle system.

The Application name is Armed Forces Health Longitudinal Technology Application. Call “AHLTA” in the field.

Consultant at DOD

Technical Lead, obtained completion sign-off of all sites deployed.

Onsite Implementation of the Department of Defense Medical software.

oEnterprise-wide Implementation of EMR Application in large military hospitals and clinics across the US.

oAHLTA Technical training (Medical Software). Oracle client and server function and workflow.

oDebugging system Integration issues.

Liaison for technical issues uncovers at Department of Defense Medical Facilities (Hospitals and Clinics).

HL7 communication Messages to Legacy Gateway (MiddleMan). Interface Engine (EGate) to Legacy Gateway Server

HL7 Order Entry / Consult. Communication from Clinical workstation to Legacy, then to Interface Engine.

I have managed the onsite technical team.

Worked with multiple layers of Department of Defense Division teams and contractors Medical Software and Infrastructure.

Work to resolve integration issues and provide details to the Development Team.

Network throughput testing on Oracle Database and client.

oTivoli Client to monitor performance

Improved communication for teams in the field

PC Imaging and Deployment

Report status and assess the risk to each stage of the program/project

Provide Technical training to the onsite support team

Opulent GC Inc

Project Manager (City of Houston Emergency Center) Houston, Texas

Project Manager, (Contractor - Opulent GC, Inc), September -2004 to November -2004

Manage data migration of the ACS system to the RMS system for the City of Houston (Houston Emergency Center).

· Biztalk Server 2004 used to manage the flow of data from ACS to RMS system and Data Migration.

· Technical Implementation of Emergency ERP system

· Organize and prioritize deliverables according to Project milestone schedule.

· Coordinate information from ACS and RMS for deployment efforts.

· Evaluated information base applications tables and table fields required in the RMS.

· Maintained issues tracking logs.

· Worked with Analyst to research and resolve inquiries, issues, and problems. Provided training and guidance with processing non-routine items. Responded to internal and external inquiries for information.

Processing non-routine items. Responded to internal and external inquiries for information.

Technical Integrator Analyst (IBM) DOD Contract Houston, Texas

CGS (Office was in New York) March 2004 – September 2004

Implemented of the Department of Defense (EMR) Medical Software.

QA systems requirements and Mapping (Device placement) Medical Software

· QA of Medical software

· System requirement for CHCS II

· Technical Implementation

· Device placement requirements

· Integration

· Liaison for Program office and sites

· Software delivery Systems (Altiris, SMS)

Project Manager (Verizon Contractor) Irving, Texas

Corpus Inc November 2002 – August 2003

Project Consultant, Verizon (Contractor - Corpus Inc), Irving, Texas

Consultant at Verizon

Effectively work with Business groups within Verizon to re-start Interoperability lab

Manage the Application Portfolio Lab / Software Life Cycle Development for all applications in Portfolio.

Research each project to get a solid understanding of requirements and impact, communicate schedule and risk level to sponsor

Implement change management processes to ensure transparent deployment of the application to a production environment

Organize and prioritize deliverables according to milestone schedules

Coordinate deployment of desktop applications to the line of business.

Managed deployment efforts of internal customize and commercial purchase applications (1200 plus application) to over 25,000 desktop units (Verizon Retail Markets Consumer and General Business).

System Upgrade from NT to Windows 2000 and XP.

oAssisted with end-user Rollout plan for MS XP and Windows 2000

Participated in User Acceptance Test and sign-off

Managed Test teams in India and Texas

Manage the testing of application

Liaison between Business and Application Development Team.

The focus is to advocate for the Customer (Line of business) regarding testing and application issues from the development team.

Champion both business and IT perspective; clearly setting expectations for each project major milestone and then managing the business and the project teams to those expectations.

Report status and assess the risk to each stage of the program/project

Managing customer expectation

Took ownership of customer issues, leverage SME to ensure problems were properly resolved

Acct Rep (Landsafe Inc part of Country Wide) Plano, Texas

Acct Rep Supporting Home Focus September 2002 – November 2002

· Compiled and distributed daily managerial status reports.

· Schedule appraisal

· Manage appraisals for the Home Focus (Bank of America) account.

· Handle escalation

· Contact appraiser and review appraisal reports

· Submit completed report back to Home Focus.

Engineering Project Manager Houston, Texas

Compaq Computer Corporation August 1987 – September 2001

An employee at Compaq Computer Corporation

Product Life Cycle Development Management (Hardware Life Cycle Development, Software Life Cycle Development)

Oversee the execution of the project plan for enhancement items for AE, ART (Adverse Effects and Accelerated Reliability Testing), and PQC (Product Quality Complaints) from customer service.

Write and review service advisories.

Build and drive execution of the integrated project plan and coordinate with various work streams relative to Product testing, concept to end of life.

Developed and implemented an accelerated qualification process over a 2-month period that reduced Non-Recurring Engineering cost and reduced qualification time from 6 weeks to 3 weeks with a 50% reduction in Hard Disk Drives needed

Implement change management processes to ensure transparent deployment of an application to a production environment

Tactical implementation and planning of multiple technical projects.

Overseeing System and Integration test for new products PC and Servers.

Managed Internal / External Design and qualification of Compaq Hardware and firmware.

Debug Integration issues on Compaq Hardware and firmware. Communicated issues and workaround or patch to an external development company.

Managed Internal/External Design and Test teams for Compaq's Consumer Design Engineering Team, in conjunction with Vendors and Alliance Partners.

oManaged Design team and test teams in Asian

Management of AVL (Approved Vendor List)

Report status and assess the risk to each stage of the program/project.

Monitored key technology trends, industry standards, and directions in the marketplace with regards to Server & PC and Storage devices.

SAP and MANMAN used for material movement systems while at Compaq

Storage Devices and tools

oInsight Manager

oSmart Array Control

oEtc.

Cost reduction of products that I owed and the AVL to improv ROI for the business unit

Worked with Software Teams in India

Defect management (Debug and test)

Server Architect Training

Vendor Management (Foxconn, FIC, Mitac, etc.)

Roadmap reviews

oChipset Vendor

oStorage Vendor

oDisplay Vendor

oetc.

Training

Team Building, Dale Carnegie Training, John Maxwell studies on Leadership,Supervisor, Effective Communication, Two Way Communication, Effective Listening, Goal Setting, Supervisory Development Series, Effective Communication Team Productivity, Proper Rewarding, Stress Management, How To Tell Others How To, Productivity, Planning and Project Management, Marketing, Time Management, Seven Habits, HIPAA (Information Systems Introduction, Information Systems Scenario, Protected Health Information, Privacy Awareness), Houston Cyber Security Conference 2018 CPE Credits 9.

Software / Systems

Operating Systems: Windows 7, Windows 8, Windows 10, Vista, Windows NT 4.0, Windows 2000, Windows XP, Windows 95/98, Windows ME, Unix, OS/2, DOS, VMware

Software: Microsoft Office/Outlook, Exchange, PowerPoint, Project, Etalk, Medisoft, CHCS II, VMS, Attachmate, Ghost, Marimba, Remedy, Altiris, AHLTA (Armed Forces Health Longitudinal) Oracle, SAP, Archer GRC.

Protocols: TCP, UDP, IP, IPX, NETBIOS, FTP, Telnet, PPP, LAN, WAN, SMTP, SNMP, HTML, SQL, DSL.

Hardware: Personal Computers, (Compaq, Dell, Gateway, IBM and HP) Storage, (Fiber Storage Systems, SCSI, IDE) CD-RW, DVD, Client Server, Networks, CISCO, Modems, Wireless communication, Test tools (Logic Analyzers, Oscilloscope, multimeter, and DVM).

The configuration of Tivoli Desktop client

Webinar

4 Keys to Understanding TLS 1.3 and Active SSL and learn how to protect your network against potential threats.

Detecting Rogue Devices on your Network

Office 365 WAN Architecture

Resilient BCDR: Unifying People, Processes, and Systems

SD-WAN and Beyond: Critical Capabilities for a Successful WAN Transformation

Ransomware: Beyond the basics

Keep Calm during the storm

Hurricane Season & Disaster Recovery Planning

DDoS (Distributed denial of service) – Increasing Risk of DDoS Attacks

oAre you prepared?

Quantifying DDoS Cyber Risk with the FAIR Methodology

The Pros and Cons of DRaaS in Different Environments (Disaster Recovery as a Service)

Extending Your Security Posture to the Public Cloud

IT Managed Services – Decreasing Costs & Debunking Myths (Ken Bradberry & Chris Belmont) Health Care IT

Detect Insider Threats Across Your Entire Infrastructure in Real Time

Cloud Security is a Marathon: How to Get a Running start

EoT

Consolidate EndPoint Management

Getting Ready for the Wi-Fi Transformation 802.11ax (HEW) - Alexandra Gates, presenter

oTo take advantage Access and devices must support the new 802.11 ax (HEW)

Next-Gen Access defined for Zero Trust Security (Tom Kemp CEO Centrify, Chase Cunningham – Principal Analyst, Forrester Research)

4 Tips to Secure Active Directory (Jeff Petters)

How to find the Real Threat lurking within your data (Damon Fleury, CTO, Chris Rogers, Virtual vSOC Leader)

7 Strategies for Effective Vulnerability Remediation (Syed Abdur, Director of Product, Brinqa and James Walta, Sales Engineer, Binqa)

Adventures in Vulnerability Risk Management (Forrester Josh Zelonis, Senior Analyst)

Integrating the Enterprise with a Streaming Data Approach (William McKnight, Analyst, Gigaom Research & Jon Bock, VP of Marketing, Streamlio)

Controlling and Securing the Access Network [Access Networks: Security & Control Best Practice] (Kathleen Hedde, Aerohive Networks)

The Dawn of Crypto (James Manning Presale Engineer – Panda)

oRisk

oSolutions from Panda

oHow to understanding if your PC is impacted by cryptomining

Use value-stream thinking to define metrics and Automation to improve processes (Troy DuMoulin VP of Research and Development at Pink Elephant and Vincent Geffray Senior Director of Product Marketing at Everbridge)

oHow to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance

oValue-stream thinking vs framework thinking

oLean IT and incident Response Automation to improve end-to-end performance

oApplication for ITSM, DevOps, and agile development

Ten Strategies of a World-Class Cybersecurity Operations Center (Carson Zimmerman – Microsoft)

Cybersecurity Training in the Workplace (Stephen Cobb – Sr Security Researcher, ESET North America)

oHow to fix your weakest link

Modern Vulnerability (Syed Abdur, Brinqa, Director of Products, James Walta, Sales Engineer, Binqa)

oManagement: Knowledge, Automation, Analytics

CyberDefenses – Military – Grade Cybersecurity for your Business (Keri LeBlanc and Chris Rogers)

Breach Detection and Response Handbook (Alex Holden – CISO, Hold Security)

Protecting data to the end: how endpoint backup completes your data protection strategy

oData Protection Trends (Edwin Yuen, Senior Analyst, and Ray Sullivan, Senior Product Marketing Manager)

What’s Needed to Secure the IoT & IIoT (Jennifer Minella VP Of Engineering and Security – Carolina Advanced Digital, Mark Weatherford Chief Cybersecurity Strategist vArmour, Robert M. Lee CEO Dragos)

oSecuring the IoT

Moving your Enterprise to Containers (Robert Starmer – Kumulus Technologies)

Current Events and Trends with AD360 (James Manning) Panda Security

oAdaptive Defense Model

oPanda T.H.I.S.

Security the Cryptocurrency Exchange (Jonathan Gruber- Security Engineer Imperva, Tal Stern Enterprise Security Expert Imperva)

Beyond Containers: Going Cloud Native with Serverless Architectures (John Morello, CTO Twistlock, Lee Calcote, Head of Technology Strategy, SolarWinds)

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