Manager Desktop Support
Resume:
Ryan McFarland-Bauer
Desktop Support Technician
adbmrw@r.postjobfree.com
Key West, Florida
SKILLS
Diagnostic Tools
In-person hands-on help
Hardware Installations
On-site Analysis
Remote Access Software
Windows 7 & 10
Remote Troubleshooting
Disk Management
LANGUAGES
Russian Level A1
Limited Working Proficiency
Python
Elementary Proficiency
INTERESTS
Desktop Troubleshooting
Problem-solving Process
Help-Desk Tier 1
TCP/IP Windows 7
Windows 10
EDUCATION
12/2012 – 12/2016
Bachelors of Psychology
Avila University Kansas City, Missouri
Concentration on Human Behavior
CompTIA A+
Certification Code: KZCK9H2ESCEQ1F39
CompTIA Security+
Certification Code: PE5QYR0G6HV4QC3T
WORK EXPERIENCE
07/2019 – Present
Desktop Support Technician
Tropical Technologies
Contact: Please do not contact - This is my current employer 02/2019 – 07/2019
Tier 1 Help Desk
Information Technology - City of Key West
City Hall - 1300 White St, Key West, FL 33040, USA Contact: Patti McLauchlin – 305-***-****
01/2017 – 02/2019
Workstation Technician
Smokin' Tuna Saloon
4 Charles Street Key West, FL 33040, USA
Contact: Charlie Bauer – 305-***-****
SUMMARY
I have experience in the following subjects...
- Installing and configuring Server Core
- Adding Servers to Server Manager 2016
- Mapping Network Drives On Windows OS
- Understanding of MS Office 2010/2013 and Windows 7/8
- Utilizing The Cisco Meraki Dashboard For Local Area Networks
- Removing Trojans and Rootkits
- Installing Printer And Device Drivers
- Proficiency with Microsoft Office and 365
Courses
Page 2 of 2
INTERESTS
Problem Solving
Customer Service
DNS Manager
Server Manager 2016
SUMMARY
- Work with end users to survey existing software and files for transfer to new machine
- Troubleshooting Point Of Sale Systems
- Install, Migrating, Troubleshooting & Repairing Windows OS PCs
- Configuring SMB File Folder Setups For Xerox Machines
- Collection and analysis of customer network information
- Setting up Routers & Switches LAN/WAN, DNS, DHCP, Static
- Ability to troubleshoot problems arising from Windows 7 to Windows 10 migrations
- Manage and Maintain Volumes Through Disk Management LETTERS OF RECOMMENDATION
Greg Veliz City Manager - City of Key West 305-***-**** Patti McLauchlin Assistant City Manager - City of Key West 305-***-**** John Hally Tropical Tech - CEO - Number Upon Request Scott Saunders Fury Water Adventures - CEO 305-***-**** Michael Halpern Southernmost House - Owner 305-***-**** Sandra Taylor State of Florida - Senior Circuit Judge 904-***-****
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