David J. Manley

302-***-****

adbmrp@r.postjobfree.com

www.linkedin.com/in/david-manley-6a2b571

Product Management

Product Owner • Project Management • Cyber Security • Business Analysis • Scrum Master

Highly accomplished Product Owner, Project Manager, Business Analyst, and Information Technology Professional with extensive project and process management experience. Recognized as a leader that can comfortably navigate across organizations and management levels with a strong ability to rapidly, determine business challenges with clear, strategic and tactical solutions to mitigate identified risks. Acknowledged for having exceptional technical proficiency and an astute understanding of business operations with the ability to communicate technical issues with non-technical audiences using language that is easily understood by all parties. Areas of expertise span a broad range of interrelated technical and operational proficiencies, including:

Risk & Controls

System Resiliency

Regulatory Compliance

Technology Infrastructure

Budget Management

Organizational Development

Vendor Management

Financial Reporting

Performance Metrics

DEGREES AND CERTIFICATIONS

Amazon Web Services Cloud Practitioner

Certified Scrum Master

University of Delaware - Master of Computer Science - Cyber Security

Six Sigma Green Belt

University of Delaware - Master of Business Administration - MIS

University of Delaware - Bachelor of Science – Physics

Technical Proficiencies

Development Tools: MS SQL Server, Oracle Toad, MS Visual Studio, MS Access, SharePoint, MySQL

Programming Languages: VB, C++, Java, JavaScript, Python, Cobol II, SQL

Applications: MS Office, MS Project, Apache Open Office, Visio, Wireshark, JIRA, Rally, Confluence

Professional Experience

Insight Global, Wilmington, DE November 2019 – Present

IT Project Manager Consultant for Bank of America

Support End to End Technology for programs and initiatives relating to information technology implementations, upgrades, conversion and recovery. Have direct and matrixed execution responsibility across all technology organizations as well as LOB Portfolio/Program Manager on the business side for delivering the program/projects. Partner with Program Managers and SMEs to create business features for technology solutions. Assist with technology estimates, manage low to moderate complexity technology solutions for projects to a full-scale deployment in a live environment. Manage to timelines and communicates initiative status and has matrix management responsibility.

Artech Information Systems, Philadelphia, PA August 2019 – November 2019

Agile Product Owner Consultant for Comcast Business

Product Owner in Scaled Agile Release Train Team for Comcast Business telecommunication product and services for the Enterprise, and Small / Medium Businesses. Create user stories in Rally, wire frames and presentations for features and usability issues related to ethernet and fiber services, denial of service mitigations, and direct to cloud connectivity. Prioritize system backlogs with focus on maximizing results and minimizing work in progress.

J.P. Morgan Chase (Wilmington, DE)

Vice President – Product Control Manager April 2017 – August 2019

Reference Data Product Owner / Scrum Master of Common, Pricing, and Instrument Data Products provided by Global Reference Data Operations (Tableau, SharePoint, MS Project, Jira, Confluence).

Developed Tech Delivery Metrics for the Change Team incorporating time to deliver on various Jira stages including the vetting of requests and the SDLC stages managed by the feature teams. Compute KPIs and cost allocations for delivered Jira (Cloud, AWS, MS Access, SQL Server, SharePoint).

Host Agile ceremonies for grooming and prioritizing the demand backlog for Technology Feature teams

Coach teams to improve the time to market for Jira experiencing delays across the multiple product offerings.

Work closely with the Operations management team, product executives, project managers and teams across the firm and with their technology counterparts to complete the changes required to meet committed target deliveries.

Maintain a dynamic product roadmap partnering with firm-wide business and technical leads to explore existing requirements and offerings. Identify risks and mitigation strategies. (MS Project, PowerPoint)

Prioritize the backlog. Accountable and responsible for the story planning of requirements. Define and enforce the entry and exit criteria for sprint Jira.

J.P. Morgan Chase (Wilmington, DE)

Vice President - IAM Business Analyst November 2015 – April 2017

Lead Business Analyst for compiling Business Requirements, providing road map for products and services, and assisting the Lines of Business.

Improve controls and reduce risks related to identification, account management, and user privileges in their application environments

Report progress of deployments in HP ALM, and Jira progress with MS Access and QlikView dashboard graphics.

Judge IT (Philadelphia, PA) September 2014 – November 2015

Senior Project Manager

Sr. Project Manager with EMC and Judge IT for implementation of their client’s Backup Modernization Program to improve resiliency deploying EMC Data Domains to replace FalconStor storage arrays, and the upgrade of Sun NetBackup Master and Media servers with Linux based systems in four data centers. (Infrastructure, Data Centers, ITIL, ITSM)

Developed requirements, documented assignments and issues, submit and follow up on change orders to manage the requests and execution of work orders throughout client data centers requiring extensive knowledge of client’s systems, processes, and culture for technical deliveries. Coordinate with the vendor and customer receiving and installation teams.

Hosted daily scrum, maintained project plans, mastered registers, and supported documentation in SharePoint and Syncplicity directories. Identified and worked towards the resolution of issues impacting expected delivery.

Provided metrics and status of progress to customer’s project steering committee.

Experis IT (Wilmington, DE) August 2013 – February 2014

Senior Project Manager

Served clients by facilitating and reporting the adoption of centrally managed Account, Common, Financial Instruments, and Pricing Reference Data by applications with upstream and downstream dependencies via Message Bus and Request Response delivery.

Managed remediation efforts matching system requirements with the collection and distribution of vendor data.

Adopted new data sources to ensure JIRA request priorities were met

Maintained SharePoint lists and data bases by utilizing Agile/Scrum-base development to compile and distribute management reporting and assignment notifications that moved them from backlog to upcoming sprints

Zolon Tech Solutions for Sungard Availability Services (Philadelphia, PA) April 2014 – September 2014

Senior Project Manager

Responsible for decommissioning data centers, and identifying circuits, servers, and network assets maintained in Service Centers previously dedicated to customers that have departed their data centers.

Developed and documented new business processes to identify assets that can be de-provisioned and expedite their removal with controls for engaging Technical Teams and monitoring progress.

Defined process to research Oracle Enterprise Data Warehouse (EDW) to identify expired contract schedules and confirm contract terminations.

Controlled project tasks for technology teams via Service Now and project work books of tasks, issues, confirmations, cost savings, and performance indicators. Host bi-weekly presentation to PMO of progress, issues, and savings achieved by program.

VMark360 (Wilmington, DE) October 2011 – November 2015

Owner Consultant

Developed Crusaders of Learning for Archdiocese of Baltimore, a learning management system designed for K–12 schools where teachers post assignments and tests on-line, host discussions, grade assignments and tests, and efficiently communicate with parents and students with event calendars, status reports, and electronic forms.

Provided e-marketing consultation services and applications as a service doing business as VMark360.

Automated marketing campaign management

Managed social network promotions via Pay-per-click compensation, e-Mail Survey Management, B2B Contact List Exchange, and an e-Mail Reservation/Registration Management.

Developed and marketed Get Project Bids which provides estimates for home improvement projects and submits estimate for bids from local contractors.

Developed Crusaders of Learning, a learning management system designed for K–12.

CSC - Computer Sciences Corp. (Newark, DE) May 1997 – Jan 2013

Project Manager

Responsible in requiring cross platform implementations and UAT of the integration of various vendor products to create a unique high-end turnkey service offering. Conducted daily service review of activities and issues. (Infrastructure, Data Centers, Resiliency, ITIL, SRT, RCA)

Maintain detailed Waterfall project plan in MS Project and collected data from Time Entry and Accounts Payable systems to monitor and report budget variances and facilitate summary and entry into CSC’s Project Management Dashboard.

Assumed Availability Manager role and continued to submit new business proposals and launch new products for CSC, developing a proprietary storage management system (ESS) to capture tape backup and SAN disk storage allocations to compute costs and streamline customer billing for servers in all data centers in NY and Delaware.

Analyzed business in CSC’s Six Sigma efforts to develop new storage service offerings and consolidate and integrate client data center backup and storage operations with DuPont and other high accounts.

Managed program budget and deployment schedules to financial cost constraints to make the offering profitable for CSC while reducing overall cost to its customers.

Provided technical support for system consolidations and migrations from client data centers within downtown NY and to Delaware to address customer complaints.

Collected business requirements and introduced a system (DPQM) for CSC’s Global Infrastructure Services to address missed backups for servers and identify recovery dates and estimated time to recover for every server. The program produced a system that tracks the daily backup status of 70,000 managed servers across all CSC data centers.

Expanded the DPQM system to meet ITIL requirement to provide data centers with a means to centrally report the outages, manage System Recovery Teams efforts, and host Root Cause Analysis assessments and actions.

MBNA, America - (Wilmington, DE) June 1996 – May 1997

VP LAN Manager

Brought in to address audit issues and created call tracking and LAN inventory applications that ensured audit compliance, account administration, technical support, and problem management were efficiently executed. With the goal of uninterrupted service, planned and managed workstation and server upgrades and office relocations for the division directing LAN Administrators and User Support Staff supporting the 450+ desktops. Maintained a high desktop to support personnel ratio by implementing automated software installation utilities to manage the roll out of applications to the desktop. Architected the integration of systems such as ODBC-based applications to a DB2 Source via MDI Gateways for Treasury users so they could overcome limitations of their current system without switching products or contracting consultants.

J.P. Morgan, International Private Banking - Associate (New York, NY) May 1993 – June 1996

As part of the systems team supporting accounts with foreign currency holdings, collected business requirements and developed intra-day security pricing application requiring Reuters data feeds by creating a multi-platform job scheduling application to trigger processes based on mutual dependencies reducing subscription fees and improving on reporting. Provided client portfolio performance system tracking portfolios against their targets by creating data import/export applications to supply clients with daily account positions and transactions while accounts remained on legacy system (RIBS) unable to meet those demands.

Banco Santander International – Vice President - Information Systems (Miami, FL) Dec. 1991 – May 1993

Brought in to address audit issues and directed the EDP department staff in the daily operation of helpdesk support, ID administration, application development, and nightly processing. Managed the upgrade of accounting system, the installation of a new custody system, and the network upgrade projects to replace terminals with PCs for all users. Documented technical procedures, controls, and disaster recovery plans for small data center which were put to the test by Hurricane Andrew.

J.P.Morgan June 1983 – Dec. 1991

Asst. Vice President - Private Banking Services (Wilmington, DE) Dec. 1990 – Dec. 1991

Collected business requirements, and programmed extract and import utilities to allow JPM’s Palm Beach’s First Florida processing to be brought into OmniTrust IBM mainframe application.

Managed a department providing application and LAN support to a 150 person user base as they prepared to move to new OmniTrust system. Delaware contact for implementation of an AS/400 Synon system to replace their RIBS system managing their foreign currency accounts.

Asst. Vice President - Technical Support – Mid-Range Systems (Newark, DE) June 1986 – Dec. 1990

Project Manager using Method One Framework for the data center migrations of Toronto, Miami, Los Angeles and New York Hewlett-Packard (Global Exposure System, Int’l Letters of Credit, HRS), NCR (Edge Act), and Tandem (Money Transfer) mid-range systems into the central corporate data center, and assumed responsibility for their technical and operational support.

Worked with London and Copenhagen developers to address audit issues with HP-based system by integrating VESoft Security/3000 into applications to establish IBM RACF-like controls. Reduced staffing and equipment required by implementing OCS Job Control and Job Rescue vendor solutions to consolidate systems, and integrated the operation of the mid-range systems into the data center’s IBM mainframe print distribution, tape management and alerting systems. Published technical articles regarding the implementations in Interact magazine, and presented papers at HP NECRUG conferences.

Asst. Treasurer - Systems Liaison (Newark, DE) June 1983 – June 1986

Collected user requirements, and developed telex and loan accounting applications (ALMS and LARS) and supporting user documentation to support loan syndication activities. The systems eliminated redundant typing activities, spread sheet computations, and audit issues around record retention by main streaming the entry, processing, and telex transmissions from one system.

Maintained system documentation, end user requirements, and coordinated the activities and test plans of corporate developers based in New York and Operations in Delaware for Euro-currency Treasury and GL applications (ECAP and ABS).

PUBLICATIONS AND TECHNICAL RECOGNITIONS

CSC Chairman’s Award for Excellence 2008 - Finalist

CSC GIS Excellence Award 2007 - Finalist

CSC Award for Technical Excellence 2004 - Finalist

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