**** ****** *******, ** ***** 713-***-****(c) adbmql@r.postjobfree.com

Manuel Rodriguez

Objective:

To secure position where I can utilize my extensive Information Technology skills to make a difference. Experience

05/2017-Present Atlas PC/Independent IT Consultant Houston, TX

Provide IT support for clients with PC, MACs and printers or devices

Provide support for IPADs, Iphones and Android phones

Provide support for virus and malware issues

Deployed maintained new and used PCs, MACs and printers

Provided hardware, software support and training to clients 03/2014 - 03/2017 Metropolitan Transit Authority Houston, TX System Support Analyst II

Provided help desk support to staff

Troubleshoot program errors: Renaissance, Oracle Discoverer, Office, Flash, Adobe and many more applications

Install applications: Office, Java, JInitiator, Occularis, Vidcenter, Silverlight, Peoplesoft and many more applications

Reset passwords and unlocked accounts, instructed users on protocol to re-enable suspended accounts

Install and re-install printers and troubleshoot printer errors

Worked closely with other help desk agents to re-solve issues 4/2011 - 5/2013 Lincoln Manufacturing Inc. Houston, TX Desktop Support Technician

Provided technical support for staff and vendors

Network support for staff and vendors

Application support for staff

Deployment of Desktops and Laptops for staff

Setting up staff on Domain, email accounts and short cuts to documents on servers 1/1992 - 8/2009 Houston Community College Houston, TX Hardware/Software Technician

Deployment and ongoing support for Dell and Apple workstations and laptops, (350+ machines)

Deployment and ongoing support for Dell file, printer and application servers

Deployment of printers and equipment in support of the student computer labs

Using the Internet as a research tool to find solutions

Member of Hardware and Software Standards and Active Directory Committees

Provide technical support for students, staff, part-time technicians and faculty to resolve classroom issues

Provide technical support for special events on site and off campus

Responsible for contacting vendors to expedite repairs of equipment under service contracts

Microsoft Office: PC and Mac Office 2010

Developed standards and protocols to standardize rollout and provide security of workstations

Deployed, programmed and supported Cisco AirNet 1230 series access points for wireless network

Implemented Plone Server

5 years Active Directory experience

Key Skills

Microsoft Windows 95, 98, 2000, XP, Vista, 7, Windows Server NT, 2000, 2003; Macintosh OS 7 thru OS X

Microsoft Active Directory

Microsoft Outlook 2007

Microsoft Windows Group Policies

Network services: TCP/IP, DNS, DHCP, WINS, Telnet,

Virtual Computing: VMware, Microsoft Virtual PC

Symantec Ghost deployment tools

RAID Technology

10 years ticketing experience with magic and remedy

Setup and technical support of Android, IPhones, IPADs and Tablets

Using remote desktop connection to connect to user PCs to resolve issues Education

1992 - 2004 Houston Community College Houston, TX

Computer Science: Associate of Applied Science – Computer Programming linkedin.com/in/manuel-rodriguez-2134431b

Contact this candidate