Customer Service Sales

Shannon Jasiel

(H) 845-***-**** *******@*****.*** 240 Desert Pass Street Apt. 210 El Paso, TX 79912

SUMMARY

A highly motivated individual seeking an opportunity for employment in the medical sales/pharmaceutical field. Always interested in learning new things and has a variety of skills to offer.

EDUCATION

Bachelor of Science

Biology, Siena College, Albany, NY 2019

Minor in Physics & Astronomy

Completed coursework in Biology, Physics, Chemistry, Mathematics and Computer Science

SKILLS

Python

TinkerCad

Java

Matlab

JavaScript

Microsoft Office

HTML

Public Speaking

R

Agarose Gel Electrophoresis

Titration

Light Microscopy

Electrical Engineering

Collaborative Work

Customer Service

PCR

Centrifugation

Cell Staining

Pipetting

EXPERIENCE

Undergraduate Researcher, Siena College, January 2019-May 2019

Loudonville, NY

Using the National Institute of Standards and Technology (NIST) documents, I developed a risk assessment methodology to assess security procedures put in place by non-profit businesses

Collaborating with partners within different sections of the company to better understand the types of data and information that they hold, as well as measures that were in place to secure this information

Informing business about possible threat vectors hackers can take, the impact for these attacks, as well as the likelihood that they may occur

After implementing, focusing on major systems within company, and recommending controls to put in place in order to prevent both internal and external breaches

Education Instructor, iD Tech, June 2018-August 2018

New Paltz, NY

Teaching children between the ages of 9-15 skills in Python, HTML, JavaScript, Java, as well as working with micro:bits and building a laptop

Using a variety of techniques to encourage critical thinking within programming, and implemented different teaching strategies to meet all students needs

Barista/Waitress/Cake Decorator, McKinney and Doyle, May 2014-October 2019

Pawling, NY

Improving and expanding my customer service skills

Training several new employees

Highlighting my creativity due to decorating numerous cakes for birthdays, baby showers, weddings, etc.

Phonathon Caller, Siena College, Fall 2016-May 2018

Loudonville, NY

Improving my communication skills over the phone

Exceeding goals of raising over $2,000 in one night

PROFESSIONAL DEVELOPMENT

The APS Conference for Undergraduate Women in Physics, Harvard University, January 2017

Women in Cybersecurity Conference, Carnegie Mellon University, March 2019

Presented “Development and Implementation of Cyber Security Risk Assessments”, Academic Showcase, Siena College, April 2019

New York State Cybersecurity Conference, University at Albany, June 2019

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