JAVIER A. PINO

**** ** ***** ** *** ***

Miami, Florida 33015

Phone 786-***-****

adbmpq@r.postjobfree.com

Expertise

Supporting Windows, Mac and Linux users via both chat and phone, researching and resolving network outages, VPN connectivity issues, and working with specialized teams to resolve issues within business specific applications.

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

Technical troubleshooting, end user training, virus detection and removal & prevention, IT infrastructure and performance tuning, system upgrade & optimization, security backup and recovery, Technical & user documentation

Currently providing technical support to Europe, US, and Latin America, skill problem solver, able to communicate with users at all levels of technical proficiency. Knowledgeable of the following technologies: A+, Network+, Windows 7/8, Cisco CCNA, Active Directory, SQL Server, Windows Server 20012, MS Office, Outlook, Skype for business, and developer in the following applications: Python, JavaScript, Html, CSS, Visual Basic.

PROFILE

Excellent organizational skills Meet deadlines on a consistent basis

Detail oriented, task and goal driven willing to learn new responsibilities

Can be entrusted with confidential material always go the extra mile

Committed for excellent customer service Bilingual - Spanish

EDUCATION

Miami Dade College 2017

Bachelor’s degree in Information System technology

Cisco Academy CCNA completed, 200 hours+ hands on training

Florida Career College 2011

Network Administrator 12 month training

Escuela Politecnica, Guayaquil - Ecuador 1993

Associate in Computer Science

WORK EXPERIENCE

General Electric

Digital Consultant Expert, Feb 2018 – Current

Supporting Windows all versions and Linux users via both chat and phone, researching and

resolving network outages, VPN connectivity issues, and working with specialized teams

to solve issues within business specific applications

Borinquen Medical Center

IT Technical Support, December 2014 – Feb 2018

Plan and complete daily assigned tasks.

Maintain confidentiality and security of company documents and users.

Understand support problems, analyze problem data and determine appropriate solutions.

Install, configure and maintain software and hardware systems.

Install, configure, and implementation of Routers, Switches, IP phones.

FedEx

Material Handler, Jul 2013 – December 2014

Ensure the use of safety procedures when handling packages. Load/unload aircraft containers and

company vehicles in a safe and efficient manner. Ensure all cargo is properly secured.

Bank of America / Resource Accounting

Cash Service Representative, Feb 2013 – Jun 2013

worked with foreign currency of all denominations: Euros, Canadian dollars, Chinese and others.

BankUnited, N. Miami Beach, FL.

Relational Banker III, Nov 2011 – Dec 2012

established a strong relationship with clients, opened new consumer and business accounts.

Sales, customer service, started business loan applications.

JP Morgan Chase fka Washington Mutual, Miami, FL.

Personal Banker III, 2008 – 2011

Sales, customer service, opened consumer and business accounts.

Teller / Head Teller, 2004 - 2008

Monitored tellers transactions, prepared schedules, operations.

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